Crisis Heskett Innovation Management 
Skip Prichard
JUNE 22, 2020
James Heskett and John Kotter found that organizations with strong corporate cultures realized over eleven years revenue growth of 682 percent, employment growth of 282 percent and stock price growth of 901 percent. Boards see the negative impact of a culture crisis on the value of their companies. Would you briefly touch on them?
Harvard Business Review
MARCH 22, 2012
Crisis averted. I'm sure many supervisors at American would have issues with their colleague's innovative, if mildly deceptive, solution. Every problem, if managed well, is thus an "opportunity" to boost overall loyalty among a company's already loyal customers. She took Frank all the way to the gate, and Frank made his flight.
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