Remove Crisis Remove Leadership Remove Marketing Remove Short-term
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How to Hold onto Your Customers in a Crisis

Leading Blog

S UBSCRIPTION-BASED businesses seem to be the most resilient during this time of crisis. To hang onto customers during a crisis, you need to build a forever transaction with the people you serve. They are letting short-term financial objectives become the North Star in an effort to keep the lights on.

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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. Leadership Lessons. Southwest Airlines Fall From Grace. Invest in Technology.

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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. In servant-leadership terms, this is a failure of the principle, THOROUGHNESS.

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October 2020 Leadership Development Carnival

Lead Change Blog

Welcome to the October 2020 Leadership Development Carnival! We’re excited to share posts from leadership experts from around the globe on the topics of communication, development, engagement, motivation, productivity, team building, and more. Jon Lokhorst of Lokhorst Consulting shared Leading Yourself Through Crisis.

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Master Your Motivation

Lead Change Blog

Traditional “motivators” such as fear, guilt, or the promise of a reward provide low-quality, short-term energy. If you enjoyed this video, you may also enjoy the upcoming webinar with Bonnie Marcus as she discusses how to stay marketable in this new virtual working world. Learn more and register here.

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Hot Seat: Jeff Immelt at GE

Leading Blog

Much of what needed to be done at GE were long-term propositions. Tech start-ups define success, especially in the first decade, on how well they acquire customers, build capability, and penetrate their emerging markets. When you have a strong team, you can weather any crisis. That should be a lesson for all of us.

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John Chambers: Connecting the Dots

Leading Blog

It has always been true, but it is worth repeating: “ What will differentiate the winners from the losers won’t be technology or capital but leadership and a willingness to learn. ”. When you compete against a market transition, you learn how to see around corners.” First, know where you are and define it in human terms.

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