article thumbnail

How to Hold onto Your Customers in a Crisis

Leading Blog

S UBSCRIPTION-BASED businesses seem to be the most resilient during this time of crisis. To hang onto customers during a crisis, you need to build a forever transaction with the people you serve. They are letting short-term financial objectives become the North Star in an effort to keep the lights on.

Crisis 330
article thumbnail

Research Explores How To Avoid Layoffs During A Crisis

The Horizons Tracker

Often, however, companies are forced to lay people off in response to a very particular crisis. Research from Bocconi University explores whether such layoffs were necessary or whether things like short-time work programs could help firms retain workers.

Crisis 119
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Long-Term Boost Provided By Ukrainian Refugees

The Horizons Tracker

A recent study , from NC State, suggests that European countries that allocate resources towards infrastructure and other capital enhancements are poised to witness long-term improvements in their gross domestic product (GDP) as a result of the influx of Ukrainian refugees across the continent. If you own the capital, you benefit from this.

Long-term 121
article thumbnail

Master Your Motivation

Lead Change Blog

Traditional “motivators” such as fear, guilt, or the promise of a reward provide low-quality, short-term energy. If you enjoyed this video, you may also enjoy the upcoming webinar with Bonnie Marcus as she discusses how to stay marketable in this new virtual working world. Learn more and register here.

article thumbnail

Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

In servant-leadership terms, this is a failure of the principle, THOROUGHNESS. To be thorough means putting long-term results ahead of short-term gains. In their case, the desire to remain profitable every year was a short-term gain leadership chose over the long-term benefits of upgrading their technology.

Airlines 188
article thumbnail

Have Labor Market Reforms Resulted In More Precarious Work?

The Horizons Tracker

Flexible labor markets are generally seen as a good thing in times of upheaval, and many European economies spent the period between 1990 and 2010 attempting to make their economies more flexible. The study explores the labor market in eleven European countries between 1988 and 2012.

article thumbnail

Preview Thursday: Clarity First

Lead Change Blog

Too often, crisis—a near-miss accident or a frightening diagnosis—is the catalyst that brings these revelations. Ambiguity is a condition we sink into because it is automatic and it provides short-term benefits that manifest in a number of ways. As John Lennon wrote in the song “Strawberry Fields Forever,”.