Why Agile Goes Awry — and How to Fix It

Harvard Business Review

These companies have become agile in name only, as the process they’ve put in place often ends up hurting engineering motivation and productivity. These requirements were put into a ticket queue as tasks for the next available engineer to start working on.

How IBM, Intuit, and Rich Products Became More Customer-Centric

Harvard Business Review

Yet wanting to be closer with customers, and knowing what actual, operational pathways to take in order to achieve this are two very different things. The Future of Operations. To the engineers, the design thinking process seemed like a return to the Waterfall method.

Which U.S. Companies Are Doing the Most R&D in China and India?

Harvard Business Review

Which companies allocate the highest proportion of that budget to engineering in China and India, specifically? And what drives their success with these global engineering initiatives? They consider global engineering to be strategic.

How to Support Employees’ Learning Goals While Getting Day-to-Day Stuff Done

Harvard Business Review

You’re not cut out for engineering. When I launched my first company in 2008 (CarZen, acquired by Liberty Mutual), one of my first hires was a CTO. I made him the CTO’s protégé, and had the CTO spend time teaching and evaluating him. It meant giving up between one-quarter and one-third of the CTO’s productivity, but this time was being used as an investment in my future talent. Or perhaps they want to jump from engineering to sales.

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Is Your Organization Ready for Total Digitization?

Harvard Business Review

At Boeing, all enterprise technology (including digital) investments are managed by the CTO, which enables significant synergies. For Commonwealth Bank of Australia, convergence involved bringing together operations and IT into a new unit, Enterprise Services (ES), headed by the CIO.

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What It Takes to Become a Great Product Manager

Harvard Business Review

Beyond shipping new features on a regular cadence and keeping the peace between engineering and the design team, the best PMs create products with strong user adoption that have exponential revenue growth and perhaps even disrupt an industry. Authentic and trusting relationships within an organization can lead to more support if additional funding is needed for a product or to sway an engineer to include a quick bug fix in the next sprint. Aron Vellekoop Len/Getty Images.

How Sephora Reorganized to Become a More Digital Brand

Harvard Business Review

The impact that had on the operations and culture was significant. We’re lucky to have an amazing CTO with a deep knowledge of e-commerce and strong desire to partner with the business, and a strong team behind him. It won’t just help operationally; it will impact the bottom line.

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How IT Professionals Can Embrace the Serendipity Economy

Harvard Business Review

This perspective created the industrial economy lens through which most managers perceive their operations. In collaborations systems, for instance, don''t overly engineer processes so that they constrain a system''s ability to adapt. The New CTO: Chief Transformation Officer.

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