Harvard Business Review

AUGUST 24, 2016

Whether you’re a corporation, a nonprofit or a government agency, chances are that your approach to customer relationships at a system-wide level begins and ends with CRM (customer relationship management) software — yet its implementation rarely does much to foster real relationships. It’s a result of misguided strategy.

CRM 8

CRM Execution CTO Metrics 8

Strategy Driven

JANUARY 21, 2011

One retail CTO summed it up well at a recent SAS event when he said, “We don’t want to just struggle through and be hanging by our fingertips when the economy recovers. Subscribe now to get your subscription to this award-winning quarterly magazine. sas com Magazine can also be accessed online at www.sas.com/sascom.

Real Estate 66

Real Estate Magazine Rogers Long-term 66

Harvard Business Review

FEBRUARY 3, 2011

As promised , I asked Bruce Brown , P&G's CTO, one of the questions readers submitted last week: "As you look forward into the future what do you see as P&G's largest challenges, as seen through your eyes as CTO?" This is a challenge when realizing some of that potential requires smartly re-thinking core systems and structures.

Innovation 14

Innovation CTO Senge Globalization 14

Harvard Business Review

APRIL 17, 2017

Using a point-based system, the technique encourages all team members to raise their opinions, weigh every option, and collectively vote on the best plan. As Etsy CTO John Allspaw says , people are “the most expert in their own error. They ought to be heavily involved in coming up with remediation items.”

Team 10

Team Management CTO Open-book 10

Harvard Business Review

JULY 24, 2018

At the law firm Allen & Overy, the idea of replacing traditional, annual performance appraisals with a technology-enabled continuous feedback system did not come from human resources. Starting small allowed extremely fast learning and iteration, broader scaling, and more-complex uses of the system.

Technology 10

Technology Talent Management Process Management 10

Strategy Driven

MARCH 24, 2021

The sequential-programming model evolved in that system as well. With the programming changes that are required to move from single to multi-core processors, software developers are finding it ever more challenging to deal with the growing gap between processor performance and memory system, often referred to as the “memory wall.”.

Software 98

Software CTO Travel Library 98

Mike Cardus

NOVEMBER 5, 2012

Chief-Technology-Officer CTO, and Human Resources Business Partners within the IT Team and Mike will serve as the Accountability-Team to check-in and coach the directors for completion of the 100 day action plans. CTO – Why are we here? o Interaction of culture on teams and systems-drive-behavior. CTO has some parting words.

Team Building 129

Team Building Team CTO Leadership 129

Harvard Business Review

AUGUST 16, 2013

As many companies move from exclusively internal focused R&D to distributed-innovation systems (e.g., The geographic dispersion that accompanies these opportunities frequently challenges traditional management-control systems and controllership. The New CTO: Chief Transformation Officer. IT Doesn''t Matter (to CEOs).

Enterprise Architecture 8

Enterprise Architecture CIO Horizontal Integration Information Technology 8

Harvard Business Review

MARCH 26, 2012

This was the case at Harman , which had achieved extraordinary success in the high-end automotive infotainment systems for luxury cars. Harman created a scaled-down version of its high-end system which proved a dismal failure in poor countries. However, the company's initial steps to penetrate developing markets were unproductive.

Chief Technology Officer 12

Chief Technology Officer CTO Constraint Engineering 12

Harvard Business Review

SEPTEMBER 10, 2014

The term was coined by the first CTO of the US Government, Aneesh Chopra. Mobile payment systems need ubiquity before we can replace our old systems. But there are some things you need to be big in order to achieve. What Apple demonstrated yesterday was its power as an “impatient convener.”.

Industry 9

Industry CTO Game Theory Technology 9

Harvard Business Review

MARCH 15, 2017

How old are the core systems or platforms? “Companies that don’t recognize that they need to invest in new technology end up with more and more legacy systems,” says Jordan, “which are a breeding ground for risk.” The CIO is a system integrator, so he or she envisions all the critical connections.”

CIO 9

CIO Committee Technology P&L 9

Strategy Driven

DECEMBER 3, 2019

Today’s digital revolution brings three new components: ubiquitous networks that connect people, devices, and systems instantly and globally; the data that these networks collect and the ability to store that data cost-effectively; and processing power and techniques that enable us to analyze and act on the available data.

Agility 65

Agility Banking Supply Chain CTO 65

Harvard Business Review

AUGUST 21, 2013

It told how American Airlines and others had introduced systems to help their customers choose their products and services. These "channel" systems helped steer business to American Airlines. ERP systems, RFID , knowledge management, business intelligence) have washed over organizations. IT Doesn''t Matter (to CEOs).

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

JULY 23, 2013

They fulfill this role by delegating responsibility and establishing control systems such as budgets, directives, audits, and oversight to drive fiscal compliance. CIO''s are commonly accountable only for information in the middle of its lifecycle (storage, security, and availability), and their control systems reflect this.

CIO 8

CIO CFO Zero Based Budgeting Chief Technology Officer 8

Harvard Business Review

SEPTEMBER 19, 2016

For example, Camille Fournier, former CTO of Rent the Runway, described the pain and reward of planning. In the past, miners brought canaries into mines as an early detection warning system. But as you develop the habit of planning, the pain associated with it usually decreases. Planning becomes the canary.

Planning 8

Planning CTO Project Charisma 8

Harvard Business Review

JUNE 16, 2015

And as an HBS white paper points out, even some of today’s most mainstream executives — from the CTO to even the CFO — were once just new positions created to deal with “significant opportunities and risks emerging from technological or social disruptions.”

Constraint 8

Constraint Supply Chain Resources Operations 8

Harvard Business Review

AUGUST 27, 2013

It''s a key responsibility of IT to effectively architect and operate core services such as email and content management systems; however, these systems are unlikely to distinguish one organization from the next. The New CTO: Chief Transformation Officer. Reinventing Corporate IT An HBR Insight Center.

CIO 8

CIO Positioning PPM Information Technology 8

Harvard Business Review

DECEMBER 13, 2017

They can get “lost” in the system and have to deal with more politics and tight budgets. Founder/CTO/CEO relationship with PM – Especially in earlier stage companies, it’s important to know how involved the Founder/CEO/CTO is in the product process.

Productivity 8

Productivity Products Core Competence Management 8

Harvard Business Review

OCTOBER 26, 2018

Dharmesh Shah, founder and CTO at HubSpot and an immigrant to the United States, writes about many of the changes he made on an ongoing basis in order to fit in, from getting rid of his accent, to changing his appearance, and even temporarily changing his name to David. Keep an eye out for candidates with an adaptive mindset.

Globalization 8

Globalization Long-term Diversity CTO 8

Harvard Business Review

AUGUST 26, 2013

IT is already being asked both to industrialize traditional infrastructures and systems fast to save costs, and to innovate customer experiences and operations with new digital technologies. The New CTO: Chief Transformation Officer. I don''t care what industry you''re talking about.". Reinventing Corporate IT An HBR Insight Center.

CIO 8

CIO CTO Operations Technology 8

Harvard Business Review

AUGUST 14, 2014

It’s just a bit of a jolt to the system,” says Edinger. “A He alerted his executive team that he would be gone, and tapped his co-founder and CTO as the final voice for any decisions that needed to be made. That gives you a few hours in relative peace to get caught up on emails and other work demands.

Stress 11

Stress Supply Chain CTO Case Study 11

Harvard Business Review

JANUARY 27, 2016

” Yoshiyuki Taniguchi, the CTO, spoke up: “I like your thinking, Mayuka-san, but why not use technology to achieve the same result? Make a onetime investment in a system that uses wearable tracking devices to monitor employee performance, including individual and team turn times and the quality of the work performed.

Case Study 8

Case Study Airlines COO CFO 8

Harvard Business Review

JUNE 17, 2015

Charlie Hill , Distinguished Engineer and CTO, IBM Design, told us, “To deliver fundamentally different and better user experiences, designers want to take a step back and observe users actually doing their jobs. With this approach, cross-functional teams quickly develop prototypes to bounce off of customers.

Productivity 8

Productivity Products Customer Intimacy Software 8

Harvard Business Review

OCTOBER 24, 2017

” The team trucked the computers 360 miles from Burbank, California, to Emeryville, near San Francisco, setting the systems up over a weekend. The problem: Storage issues were created by the huge amount of data processed by the Google File System, (GFS), designed for Google web searches. How to Brand a Next-Generation Product.

Education 8

Education Innovation Execution Content 8

Harvard Business Review

MAY 3, 2016

” The team trucked the computers 360 miles from Burbank, California, to Emeryville, near San Francisco, setting the systems up over a weekend. The problem: Storage issues were created by the huge amount of data processed by the Google File System, (GFS), designed for Google web searches. How to Brand a Next-Generation Product.

Education 8

Education Innovation Execution Content 8

Harvard Business Review

AUGUST 28, 2013

Within a discovery environment, users can query a broad range of data, create output data (which is not typically allowed in such systems), and even load new data. It is important to note that this isn''t about ripping out and replacing an organization''s data storage and analysis systems. The New CTO: Chief Transformation Officer.

Organization 8

Organization CTO CIO Analysis 8

Harvard Business Review

AUGUST 19, 2013

IT needs to create models that examine and reflect the potential for enhanced value coming from such systems. IT leaders should therefore deploy systems that can adapt to changes, and leverage those changes to produce outputs and outcomes that might not have been anticipated by the designers. The New CTO: Chief Transformation Officer.

CTO 8

CTO Franchising CIO Short-term 8

Harvard Business Review

JULY 24, 2013

What do the following items have in common: credit cards and streaming or recorded music, robots for production, CAD systems, telephone networks, digital games, computers in products like cars and vacuum cleaners, sensors, and video consoles used in remote mining? Answer: They are all digital and connectable.

CIO 9

CIO Organization Committee CTO 9

Harvard Business Review

AUGUST 23, 2013

Those organizations did not effectively use tools like scenarios to help them imagine what could happen, let alone establish technological contingencies for mitigating the impact of systemic failures like the dissolution of Lehman Brothers or averting automated trading cascades in various markets. The New CTO: Chief Transformation Officer.

Scenario Planning 8

Scenario Planning CIO Planning Uncertainty 8

Harvard Business Review

AUGUST 20, 2013

Leaders equate risk with potential failure, so organizations have morphed into hierarchical, fixed systems to constrain variability within an acceptable range that has become progressively narrower. The New CTO: Chief Transformation Officer. Businesses mostly seek to avoid risk. Netflix is another example of disruptive innovation.

Dunning 8

Dunning Project CTO Innovation 8

Harvard Business Review

MAY 13, 2015

The core disruptive concept is that the “pipe” created by the cable MSOs (multiple system operators) no longer provides the sole gateway to consumers’ television screens. The acronym refers to video content delivered straight to the consumer via internet. But the functions overlap more and more.

Brand 8

Brand Disintermediation Media Metrics 8

Harvard Business Review

AUGUST 5, 2016

In the sessions devoted to preparation for the dialogues, we analyze these expectations and try to see how they influence each other; how they are interdependent in a social system that one can influence. This in turn generated a sense of calm that helped him better manage the intense demands of his role as a high-powered CTO.

Career 8

Career CTO Class Influence 8

Harvard Business Review

FEBRUARY 4, 2014

Marketing’s growing data demands of speed, availability, and agility in rapidly changing customer behaviors don’t align with IT’s modus operandi of developing and maintaining hard coded, legacy systems. The CMO and CIO (and potentially the CTO) must bring complete transparency to the process. Build the right teams.

CIO 8

CIO Budgeting Enterprise Architecture Marketing 8

Harvard Business Review

JUNE 28, 2013

Today, I make strategic and tactical technology decisions as the CTO of Atlantic Media. What about mandating tighter security policies on your systems — stronger password requirements, for example? In a media environment, security is often trumped by functionality, convenience, or cost. I should introduce them to Matt Honan.).

Company 8

Company CTO Policies Tactics 8

Harvard Business Review

OCTOBER 1, 2018

It is no wonder that the CTO of this company said, “my engineers feel like short order cooks in the back of a diner.” Rigidly hierarchical talent processes, like performance ratings, hierarchical titles, pressure to get promoted, and up-or-out systems destroy the teamwork required to make pods function well.

Agility 8

Agility Engineering Software How To 8

Harvard Business Review

AUGUST 14, 2012

political system, the business world has no rules requiring that every leader have a backup, or that every corporate chief executive has a chief operating officer. Pundits proclaimed immediately that Mr. Romney would succeed or fail based on this single choice, making the number two the prime mover in the fate of the number one.

COO 16

COO Wireless Ryan Chief Operating Officer 16