Lead Change Blog

APRIL 1, 2016

” As for advice he would give, he believes schools should teach ethics. ” he responded, “Work as a keynote speaker, write business books, and work as a customer loyalty consultant–exactly what I am doing”! Thanks for sharing a moment in your daring adventure with us, Chip!

Levitt 150

Levitt Godin Customer Loyalty Airlines 150

Chart Your Course

OCTOBER 2, 2012

The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again. Creating “happiness” is not just an altruistic thing to do. It has a huge impact on the bottom line.

Customer Loyalty 189

Customer Loyalty Human Resources Insurance Loyalty 189

Jesse Lyn Stoner Blog

MAY 21, 2012

There is a direct relationship between clear values and success in terms of employee retention, customer loyalty, and long-term profitability. If integrity or ethics are important, it needs to be listed. Consider the disastrous consequences of the Costa Concordia shipwreck where safety did not guide decision-making.

Customer Loyalty 226

Customer Loyalty Long-term Chemicals Bottom-up 226

Strategy Driven

AUGUST 18, 2021

Modern-age consumers favor businesses that promote social and ethical values and support the marginalized. It instills the consumers with a sense of affiliation or positive associations with the company, boosting the brand image and customer loyalty.

Pharmaceuticals 130

Pharmaceuticals Energy Fashion Apparel 130

The Horizons Tracker

AUGUST 18, 2019

It’s really important that we’re not sponsored by someone that compromises my ethics, and I’m really proud to wear a company’s logo that promotes education and multiculturalism.”. Boosting employee engagement. The partnership has already had a number of clear wins in terms of employee engagement at the company.

Customer Loyalty 73

Customer Loyalty Education Loyalty ROI 73

Harvard Business Review

MARCH 10, 2015

This latest frequent flyer reboot is an example of how the meaning, measure, and management of “customer loyalty” are changing. Unlike Tesco, which pioneered data-driven customer loyalty programs, Walmart has never sought to discriminate between best and typical customers.

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Women on Business

DECEMBER 8, 2010

Building Customer Loyalty Building customer loyalty by being loyal to them. Employee Brand Differentiation Differentiating oneself in the workforce today may hold the key. When is a “brand&# not just a brand? Any business person worth their salt will tell you that. Is Your Business Style on Target? Post by Jane K.

Brand 237

Brand Press Release Discount Loyalty 237

LDRLB

APRIL 13, 2020

We know that they have greater profitability, not just because they’re performing better but because customers respond to purpose-driven organizations. We know purpose-driven companies have a lower cost of customer acquisition, longer tenure of customer loyalty, and higher net promoter scores.

Mission Statement 120

Mission Statement Motivation Long-term Customer Loyalty 120

Women on Business

DECEMBER 2, 2010

Building Customer Loyalty Building customer loyalty by being loyal to them. Any business person worth their salt will tell you that. Employee Brand Differentiation Differentiating oneself in the workforce today may hold the key.

Brand 215

Brand Press Release Discount Customer Loyalty 215

LDRLB

APRIL 13, 2020

We know that they have greater profitability, not just because they’re performing better but because customers respond to purpose-driven organizations. We know purpose-driven companies have a lower cost of customer acquisition, longer tenure of customer loyalty, and higher net promoter scores.

Mission Statement 78

Mission Statement Motivation Long-term Customer Loyalty 78

Strategy Driven

DECEMBER 21, 2015

Unyielding personal values and ethics. Great people have great values and great ethics. The minimums are: 1,000 business Facebook likes, 501 LinkedIn connections, 500 Twitter followers, 25 YouTube videos, and a blog where you post weekly. Interesting that 365 CEO’s and executives don’t deem them in the top ten. Gitomer and Buy Gitomer.

Loyalty 50

Loyalty Open-book Customer Loyalty Ethics 50

Strategy Driven

NOVEMBER 16, 2015

Here are some words that will help you define your mission … will, dedication, persist, honest, ethical, positive, enthusiastic, fun, learn new things, listen, help, provide, encourage, memorable, value, loyal. The affirmations that you can use every day to make you a better person. MAJOR CLUE: IT’S THE MISSION. YOUR SALES MISSION.

Mission Statement 50

Mission Statement Customer Loyalty Ethics Seminar 50

Strategy Driven

JUNE 16, 2014

I’ll add a few words of definition to each, but more important, think about each of these virtues as it relates to you, your self-disciplines, your actions, and your ethics. Maybe even RATE YOURSELF on each one as you read. Were he alive today, Ben’s virtues might have included : Truth. Take honest actions you can be proud of.

Loyalty 58

Loyalty Open-book Customer Loyalty Ethics 58

Michael Lee Stallard

NOVEMBER 9, 2010

Many customers can sense this. When relationships with customers are not established or nurtured, such as in my wife’s case, an opportunity to develop customer loyalty is missed. This applies to those we work alongside, our suppliers, and our customers. why is everyone smiling?

Customer Loyalty 239

Customer Loyalty McCarthy Godin Self-aware 239

Chart Your Course

AUGUST 14, 2012

The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again. Creating “happiness” is not just an altruistic thing to do. It has a huge impact on the bottom line.

Newsletter 165

Newsletter Insurance Class Workshop 165

Strategy Driven

MAY 2, 2016

Leave ethically. Especially customer lists or any trade secrets. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Belief Systems 50

Belief Systems Customer Loyalty Seminar Bottom-up 50

Strategy Driven

DECEMBER 16, 2013

You have to be ethical all the time. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Gitomer and Buy Gitomer.

Reputation 71

Reputation B2C B2B Customer Loyalty 71

Harvard Business Review

SEPTEMBER 19, 2017

I’ve been a consultant for almost 20 years, advising companies on complex challenges in ethics, risk, and responsibility. Happily fading from memory is the cliché that ethics and compliance teams effectively constitute a “business prevention department.”

Ethics 14

Ethics Short-term Long-term Supply Chain 14

Strategy Driven

SEPTEMBER 16, 2013

If the leader is slack, lacks work ethic, or is slow to decide, they have given tacit permission to their team to be and do the same. Great leaders are responsible by example and expect the same from their people. Everyone ‘looks’ to and at leaders. Watches their every move. Reprinted with permission from Jeffrey H.

360-Degree Feedback 75

360-Degree Feedback Leadership Open-book Customer Loyalty 75

Strategy Driven

DECEMBER 9, 2013

Your humor, your friendliness, your helpfulness, your approachability, your trustworthiness, your honesty, your ethics, and maybe even your morality. The assets you possess that you believe have created the person you are. Tough list, eh?). Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer. About the Author.

Mission Statement 59

Mission Statement Customer Loyalty Competitive Advantage Library 59

Strategy Driven

NOVEMBER 18, 2013

Let me give you the good news, and the sales news… There are several strategies you can employ to get around the bidding process, or legally and ethically change the bidding process. Ask for a clause to be put into the RFP that states all claims must be backed up with customer testimonial videos as proof. Gitomer and Buy Gitomer.

Proposal 59

Proposal Price Customer Loyalty Long-term 59

Strategy Driven

AUGUST 3, 2015

Do it any (ethical) way you have to. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! How real are you?

Customer Loyalty 50

Customer Loyalty Competitive Advantage Conference Seminar 50

Strategy Driven

JANUARY 13, 2014

It’s not just a goal and it’s not just a resolution; it’s your intention, your drive, your work ethic, and your consistency that will create genuine achievement. My list of things to do between now and the New Year should keep you busy, productive, and inspired to achieve more this year than you did last year. Happy New Year!

Document 50

Document Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

JULY 2, 2012

How you feel about the customer and their buying process. You’ve placed a value on yourself that reflects in your selling skills, your attitude, your belief system, your truthfulness, and your ethics. And then there is the customer. That’s you. Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer. About the Author.

Reputation 50

Reputation Customer Loyalty Belief Systems Seminar 50

Strategy Driven

MARCH 25, 2013

Actions that give your customer the feeling you represent their best interest, not just your own. You speak the truth, have high ethical standards, and are known for service. This means you take long-term oriented actions. Actions that will stand the test of time. You’re taking service actions, and value actions beyond the sale.

Open-book 50

Open-book Definition Self-aware Price 50

Strategy Driven

JANUARY 27, 2014

You gotta be ethical, you gotta be honest, or you gotta find another job. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Price 50

Price Customer Loyalty Competitive Advantage Books 50

Strategy Driven

SEPTEMBER 10, 2012

Authenticity is a characteristic that the prospective customer PERCEIVES as the presentation and the relationship move forward. Authenticity is not a specific characteristic – it is derived from the ethical, honest, and consistent actions of your total words and deeds. Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer.

Globalization 50

Globalization Mission Statement Human Capital Seminar 50

Coaching Tip

FEBRUARY 23, 2012

By trusting his customers to create their own change from a pile of coins near the cash register, Ralph, a New York City donut maker, engendered greater customer loyalty and boosted his productivity. This applies to one-man donut vendors as well as the world’s largest companies. 7) Scale your values.

How To 110

How To Airlines Innovation Media 110

Harvard Business Review

JUNE 15, 2012

Although the Environmental Protection Agency is mandating states such as New York to test cars for high emission levels, the policy may be eroding the ethics of some dealerships and garages. So many garages are letting their ethics slide a bit for the sake of customer loyalty.

Environment 11

Environment Advertising Customer Loyalty Ethics 11

Harvard Business Review

MAY 29, 2012

Some want their firms to make informal commitments to build employee and customer loyalty that will pay off in the future. (The old "efficient markets" idea that stock prices perfectly measure future returns has long been discredited.) Others who plan to sell soon want firms to opportunistically renege on such commitments.

Short-term 14

Short-term Long-term Objective Customer Loyalty 14

N2Growth Blog

JULY 19, 2011

In fact, I believe the evidence is clear that a business can create a strong strategic advantage in sustainability if they find no ethical flaw in what I’ve coined as “Addiction Marketing&#. Do you feel “Addiction Marketing&# is ethical? Does your company partake in addictive marketing strategies and tactics?

Marketing 343

Marketing Tactics Brand Ethics 343

Harvard Business Review

MARCH 30, 2016

Effective executives understand the productivity and customer loyalty future depends as much on motivating and managing their machines as inspiring their people. As long as customer desires are legal, ethical, and safe, smart machines could be as appropriately responsive as smart humans. ” asks Tom Mitchell , the E.

Review 8

Review Kaplan Performance Review Kaizen 8

Harvard Business Review

MARCH 28, 2012

I sell an ethical life." It's not so much about being an ethical vendor or one that people like. It is not an accident that these three characteristics are so important to building customer loyalty. I don't really make a living selling games. He writes: So what does someone get when they pay for my game? We built it.

Loyalty 10

Loyalty Software Download Customer Loyalty 10

Harvard Business Review

OCTOBER 4, 2011

It's the company's deeply embedded belief system, its prevailing ethics, and the way people within the company interact with each other and with customers. Fundamentally, people just do not see software as part of HP's DNA. DNA sounds like a soft thing and it is.

Software 13

Software Intellectual Capital Maturity Customer Loyalty 13

Harvard Business Review

APRIL 18, 2013

They are also responsible for 56% higher customer loyalty scores and correlated with 44% higher retention rates, leading to great gains in productivity over the long run. You don''t need to be a social enterprise or a triple-bottom-line firm, but joining the 30,000+ ethical and sustainable brands in U.S.

Cooper 8

Cooper Customer Loyalty Storytelling Career 8

Strategy Driven

JULY 25, 2016

The lesson here is that attitude and work ethic are more important than sales skill. If they have a great attitude, and a solid work ethic, they will accept learning new skills as a way of life and a path to success. And if I’m doing the hiring, I’m going to start with a great person, not a great salesperson. Gitomer and Buy Gitomer.

Customer Loyalty 50

Customer Loyalty Ethics Seminar Outsourcing 50

Harvard Business Review

JANUARY 12, 2017

I first encountered the term last year, in an intriguing interview with a CEO named Victor Ho, cofounder of a customer loyalty company that has raised more than $100 million in venture funding. Ho talked about his childhood, his college years, and the experiences that shaped his entrepreneurial instincts.

Schein 8

Schein McKinsey Venture Funding Customer Loyalty 8