Skip Prichard

JUNE 26, 2019

What is required to implement strategy and execute with excellence? I see three common pitfalls trap companies when they’re building and executing their strategies. The granddaddy of mistakes is disregarding the customer. Poor customer service is a killer of customer loyalty. 3 Pitfalls that Trap Companies.

Strategy 78

Strategy SWOT Company Customer Loyalty 78

Strategy Driven

NOVEMBER 18, 2013

CAUTION: The bidding process is often tightly controlled by those who execute it. The only people likely to influence change of modification are C-level executives. Make certain that third-party proof, in video, is a major part of your proposal. Get with them as part of your normal selling process. Gitomer and Buy Gitomer.

Proposal 59

Proposal Price Long-term Customer Loyalty 59

Strategy Driven

JULY 15, 2013

Recently I have been noticing a high turnover of people (including executives) at my accounts. Who else is influenced by or involved with your product? I truly believe that would not have been possible had it not been for your Little Red Book of Selling. I do have a question and would greatly appreciate your advice. About the Author.

CRM 59

CRM Customer Loyalty Competitive Advantage Books 59

Harvard Business Review

JUNE 4, 2014

Executives we talk to assume that if they’re good managers, then being a good coach is like your shadow on a sunny day. This would be good news, if it were so, since more and more top executives are expecting managers to coach their subordinates. Ask them if they are good coaches, and almost as many will say yes.

Management 16

Management Customer Loyalty Advice Comparison 16

Harvard Business Review

FEBRUARY 23, 2018

I have interviewed over 100 CEOs, C-suite executives, middle managers, and shop floor workers in more than 25 companies across the world to understand why most companies fail to embed sustainability in their business models and, also, what drives success among the handful that do.

Incubator 9

Incubator How To Real Estate Business Model 9

Strategy Driven

NOVEMBER 8, 2010

StrategyDriven effective executives, efficient employees Home About The StrategyDriven Organization Our Company Our Contributors Karen K. Social media and community collaboration bring many benefits, including brand-building, customer loyalty and retention, cost reductions, improved productivity, and revenue growth. Dickens Jr.

Media 50

Media Follow-up Software Newsletter 50

Harvard Business Review

OCTOBER 5, 2011

Even busy executives with overflowing inboxes usually appreciate a kind note or check-in — especially when a response isn't required. Video testimonials are a terrific advertisement for your business, demonstrating vividly to potential customers how you've helped others like them (here are some nice examples ).

Cialdini 13

Cialdini Customer Loyalty Long-term Newsletter 13

Harvard Business Review

JANUARY 19, 2011

It's not easy, but it can drive real innovation and new thinking, as well as build customer loyalty that maintains or grows market share. (I Car guru Chelsea Sexton , who knows more about the market for EVs than nearly anyone, says the Focus EV demo seriously impressed her and other influencers.

Strategy 15

Strategy PPM Long-term Short-term 15

Harvard Business Review

SEPTEMBER 8, 2011

When you begin to quantify customer feedback, employees and managers may not know how to move them in the right direction. Until your team has some sense of control and influence over the outcomes, a compensation system based on a new score may seem unfair or arbitrary. Poor understanding of links between scores and behaviors.

Incentives 14

Incentives Metrics Sample Survey 14

Harvard Business Review

DECEMBER 29, 2011

In this forward-looking item, we kicked off the year with a practical infographic tool to help executives identify which geographies to invest in — and which to avoid. Playing politics isn't a bad thing, argued Linda Hill and Kent Lineback in this video, if it gives you the influence you need to drive change. Audio podcast.

Video 15

Video Porter Charisma Customer Loyalty 15

Harvard Business Review

APRIL 18, 2013

Helping customers includes offering information to make their buying process easier, as, for instance, Netflix and Amazon do with their product recommendations. They''re using tailored suggestions to drive customer loyalty. But enhanced marketing capability, by itself, is not sufficient for gaining maximum customer intimacy.

Customer Intimacy 8

Customer Intimacy Supply Chain Market Segmentation Human Resources 8

Harvard Business Review

APRIL 3, 2015

But a recent experience made me question some of my assumptions about consumers, “influencers,” and the companies who can make a difference. The truth is, I assumed the scale of the response on social media plus my customer loyalty merited a response from the airlines. Did the airlines just not see the story?

Media 8

Media Airlines Travel Brand 8

Harvard Business Review

OCTOBER 21, 2016

Today’s executives are dealing with a complex and unprecedented brew of social, environmental, market, and technological trends. Yet executives are often reluctant to place sustainability core to their company’s business strategy in the mistaken belief that the costs outweigh the benefits. Building Customer Loyalty.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Strategy Driven

SEPTEMBER 14, 2015

Farley (corporate executive) Principle: Idlers do not last long. Influencer of millions) Principle: Honesty is the best policy. “If And so, to challenge your 2015 thinking, here are the master’s philosophies from 1953. And yes, I have added my own to the list – even though in 1953 I was a mere child. Stay tuned…. About the Author.

Hotels 50

Hotels Customer Loyalty Advertising Benchmarking 50

Joseph Lalonde

MARCH 14, 2018

3) Mental – My role as host of The Ziglar Show requires me to study the messages of today’s top world influencers, and it’s a dramatic gift. That’s difficult of course, and I’m nowhere near perfect, but it’s the cornerstone of influence. Top 50 Leadership expert, executive coach, and author www.johnbaldoni.com.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

Strategy Driven

AUGUST 10, 2015

Farley (corporate executive) Principle: Idlers do not last long. Influencer of millions) Principle: Honesty is the best policy. “If And so, to challenge your 2015 thinking, here are the master’s philosophies from 1953. And yes, I have added my own to the list – even though in 1953 I was a mere child. Stay tuned…. About the Author.

Hotels 50

Hotels Advertising Customer Loyalty Follow-up 50

Harvard Business Review

SEPTEMBER 10, 2014

The article shocked the sensibilities of many who worried about rising corporate power in the world, but for many executives struggling to chart courses through the chaos of newly globalized and deregulated markets, it offered an irresistible clarity: one need only focus on owners’ interests.

Supply Chain 12

Supply Chain Bureaucracy Short-term Agility 12

Harvard Business Review

JANUARY 28, 2015

As the dot-com bubble heated up in the early 1990s, a number of thinkers turned their attention to developing frameworks to help executives answer those questions in HBR, and their work forms a solid foundation for navigating the digital transformation that’s still playing out.

Porter 8

Porter Power Competitive Advantage Film 8

Harvard Business Review

JULY 7, 2015

Executives who want to get the most out of their companies’ data should understand what it is, what it can do, and what to watch out for when using it. Here are a few examples of prediction problems in a business: Making personalized recommendations for customers. Forecasting long-term customer loyalty.

Sample 8

Sample Management Learning-by-Doing Long-term 8