LDRLB

FEBRUARY 23, 2011

Within customer service circles, there is a concept that everything that matters in customer loyalty can be measured with one metric: the net promoter score. He is an executive coach, a sought-after speaker and an adjunct professor of business at several universities. What do you think? What is this idea missing?

Customer Loyalty 74

Customer Loyalty Metrics Loyalty Executive Coaching 74

Eric Jacobson

JUNE 29, 2019

Lindsay Pedersen Pedersen is a brand strategist, executive coach, and public speaker, having worked with leaders at Zulily, Starbucks, T-Mobile, Coinstar, and IMDb. Read this insightful and practical guide to learn Pedersen’s eight-step approach for building a great and enduring brand.

Brand 50

Brand Competitive Advantage Executive Coaching Brand Management 50

Eric Jacobson

DECEMBER 28, 2014

True Alignment reveals how to: Decipher customer expectations Define the brand as a solution to the customer’s needs Turn the unique selling proposition into the mission Create a company culture where everyone is aligned to this vision—and responsible for living the brand promise Papke is a speaker, author, facilitator, and executive coach.

Customer Loyalty 75

Customer Loyalty Company Loyalty Brand 75

Joseph Lalonde

MARCH 14, 2018

Top 50 Leadership expert, executive coach, and author www.johnbaldoni.com. Bell, Customer Loyalty Consultant and author at [link]. John Baldoni, Inc. Make time for yourself to fulfill your personal goals. Follow your heart as well as your head. Healthy leaders are healthy businessmen and investors. Curiosity and passion.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316