Strategy Driven

FEBRUARY 29, 2016

Is there a secret to follow-up? Is there a best way to follow-up? Belief in one’s ability to carry out a plan encourages one to follow the plan through with persistence. A mind closed tightly against all negative and discouraging influences, including negative suggestions of relatives, friends and acquaintances.

Definition 50

Definition Cooper Absenteeism Customer Loyalty 50

Strategy Driven

FEBRUARY 1, 2016

Dale Carnegie ( How to Win Friends & Influence People ) says by becoming genuinely interested in them. What is engagement? Better stated, how can you engage other people to become interested in you and your product or service? And he’s partially right. BIGGEST INSIGHT: If given a choice, people will buy from those they can relate to.

Open-book 50

Open-book Customer Loyalty Long-term Seminar 50

N2Growth Blog

NOVEMBER 15, 2010

Ask yourself the following question: If your employees held an election today, would you be re-elected as CEO by a landslide, or would you be voted out? However the healthier remedy is to find a trusted person of influence to intervene and help refine style, approach and methodology. I hope this helps Frode. I Think Not.

Loyalty 417

Loyalty Blog Leadership Brand 417

Strategy Driven

APRIL 22, 2013

For me, it’s value, information others can use, followers, reputation, image, re-tweets, customers, referrals, sales, and money. Followers – 60,580. Following – 17,109. New followers per day – 30-50. When I see someone with 14,500 tweets and 285 followers, two words come to mind: NO VALUE. What’s in a tweet?

Open-book 50

Open-book Follow-up Customer Loyalty Reputation 50

Skip Prichard

JUNE 26, 2019

In other cases, a company might build an in-demand product or service but struggle to execute to customer expectations. Poor customer service is a killer of customer loyalty. If the overall experience doesn’t please and excite the customer, a company is hard-pressed to outsize its strategy.

Strategy 78

Strategy SWOT Company Customer Loyalty 78

Strategy Driven

JULY 27, 2015

Dale Carnegie ( How to Win Friends and Influence People ) says by becoming interested in them. If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter. What is engagement? And he’s partially right. People they like. About the Author.

Open-book 50

Open-book Long-term Customer Loyalty Competitive Advantage 50

Strategy Driven

JULY 15, 2013

Is there a specific process I should follow? Uncommon answer to follow. Who else is influenced by or involved with your product? Follow ALL the ideas above. They represent the best possible NEW customer. How should I conduct myself when I know there is a new person in a company I have to work with? Common problem.

CRM 59

CRM Customer Loyalty Competitive Advantage Books 59

Strategy Driven

NOVEMBER 18, 2013

REALITY: “The customer took the lowest bid” is as bogus as “the dog ate my homework.” The fact is you let the customer control the selling/buying process. REALITY: If you follow the customer’s RFP requirements you will lose even if you win. The only people likely to influence change of modification are C-level executives.

Proposal 59

Proposal Price Customer Loyalty Long-term 59

Strategy Driven

OCTOBER 22, 2012

Were they trying to build up or tear down? Turner added, “But the people they have criticized, many statues have gone up.”. There should be a law that says all criticism must be followed by a solution, an answer, a resolve, or an idea. Interesting to note that NONE of the people who criticized him have statues at the base.

Customer Loyalty 56

Customer Loyalty Seminar Short-term Learning-by-Doing 56

Strategy Driven

APRIL 23, 2012

I’m giving you this reminder, this bit of nostalgic instant memory, so I can issue you the following challenges : How have you progressed since then? GOOD NEWS IS: You can influence both your image and your reputation with your CONSISTENT PERFORMANCE. PERSONAL NOTE: I have many of my daughters’ early writings. Gitomer and Buy Gitomer.

Reputation 66

Reputation Open-book Customer Loyalty Seminar 66

Strategy Driven

NOVEMBER 4, 2013

Received dollars are real easy to record, but if you’re a salesperson and your boss needs to know what activity you’re doing every day – whether you’ve made five follow-ups and whether you did three cold calls – you’re doing it all backwards and you’ve got the wrong boss. I made it up. Dennis, Good.

CRM 59

CRM Advertising Customer Loyalty Competitive Advantage 59

Strategy Driven

NOVEMBER 8, 2010

If you were to make a list of up-and-coming business trends, social media strategies would probably be near the top. Actually, scratch that “up-and-coming” part – social media is already here. If you’re looking for fans, followers, and friends to build a Social Nation around your business, don’t panic.

Media 50

Media Follow-up Software Newsletter 50

Harvard Business Review

FEBRUARY 13, 2013

The company is better off offering a discount today, because that will likely increase the customer's loyalty, and loyalty increases the CLV. But American Express is now buying something different: they are not thinking CLV, they are buying Customer Network Value ( CNV ).

Advertising 8

Advertising Discount Media Customer Loyalty 8

Strategy Driven

NOVEMBER 19, 2021

The consumer behavior was changing and the prices were getting aggressively competing; it was not easy for small retailers to keep up with their online counterparts. Now, instead of competing with the offline retailers, the eCommerce sites were connecting third-party retailers directly to their customers. Take Amazon for example.

Retail 122

Retail Supply Chain Software Marketing 122

Joseph Lalonde

MARCH 14, 2018

I used to pride myself on how few hours of sleep I would get, thinking that it gave me a competitive edge in business if I stayed up half the night working. I follow 6 principles on a daily basis, which I know has made a significant impact on my career success. I do my best to go to bed and wake up around the same time, every day.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

Harvard Business Review

OCTOBER 5, 2011

In a fascinating 1999 study by researcher Don Moore and his colleagues, business school students across the country were paired up to negotiate a deal. Video testimonials are a terrific advertisement for your business, demonstrating vividly to potential customers how you've helped others like them (here are some nice examples ).

Cialdini 13

Cialdini Customer Loyalty Long-term Newsletter 13

Strategy Driven

JANUARY 24, 2020

The consumer behavior was changing and the prices were getting aggressively competing; it was not easy for small retailers to keep up with their online counterparts. Now, instead of competing with the offline retailers, the eCommerce sites were connecting third-party retailers directly to their customers. Take Amazon for example.

Supply Chain 75

Supply Chain Retail Software Marketing 75

Harvard Business Review

SEPTEMBER 8, 2011

Some of the more innovative frontline employees may "bury" customers who might give negative feedback by recording inaccurate contact information or marking them as opt-outs from the surveys. At other companies, employees ask only happy customers to answer the survey. Poor understanding of links between scores and behaviors.

Incentives 14

Incentives Metrics Sample Survey 14

Eric Jacobson

AUGUST 8, 2018

Since 2002, she has served as a judge for the Web Marketing Association’s annual web award competition; and she’s been included in the "Top 100 Branding Experts" list to follow on Twitter @DebbieLaskeyMBA. Employees can post content to damage an employer’s brand, and customers can post content to damage a brand.

Brand 50

Brand Tips Media Customer Loyalty 50

Harvard Business Review

AUGUST 5, 2014

While our competitors catch up, we have to get into the mindset of already moving onto the next thing. Delivering above-market growth increasingly hinges on differentiating the customer experience and building tighter customer relationships. All that has elevated – and complicated – the role of CMO.

P&L 10

P&L Banking Marketing Call Center 10

Strategy Driven

SEPTEMBER 14, 2015

His secret was doing new things at the same time he was following up and building relationships. When the cleaner finally emerged on the market, it was swept up (sorry again). Influencer of millions) Principle: Honesty is the best policy. Follow the masters. ! Follow the masters. Max Hess, Jr. Stay tuned….

Hotels 50

Hotels Customer Loyalty Advertising Benchmarking 50

Strategy Driven

AUGUST 10, 2015

His secret was doing new things at the same time he was following up and building relationships. When the cleaner finally emerged on the market, it was swept up (sorry again). Influencer of millions) Principle: Honesty is the best policy. Follow the masters. ! Follow the masters. Max Hess, Jr. Stay tuned….

Hotels 50

Hotels Customer Loyalty Advertising Follow-up 50

Harvard Business Review

OCTOBER 29, 2015

Even when they’re set up properly, avoidable mistakes often happen during implementation. If there’s no effect from large labels on the package fronts, then the store should give up on the idea. It’s not always easy to follow this second rule. Perform a data audit.

Hammer 8

Hammer Advertising How To Customer Loyalty 8