shorts.005 | Cycle of Success Spiral
LDRLB
MAY 19, 2011
But I love the conclusion the study suggests about the link between employee performance and customer loyalty – a major principle of the Service-Profit Chain. One thing the authors suggest that is really interesting is that loyal customers can have an effect on how well these service employees do their job. Simmons, Ph.D.
96 
Let's personalize your content