LDRLB

MAY 19, 2011

But I love the conclusion the study suggests about the link between employee performance and customer loyalty – a major principle of the Service-Profit Chain. One thing the authors suggest that is really interesting is that loyal customers can have an effect on how well these service employees do their job. Simmons, Ph.D.

Heskett 96

Heskett P&L Customer Loyalty Succession 96

N2Growth Blog

SEPTEMBER 4, 2011

Great leaders understand the power, influence, and leverage created by relevant messaging. Perhaps more importantly, no relevance erodes influence (real or perceived). In the business world, as a chief executive officer or entrepreneur, corporate messaging is the key to both your personal and professional positioning strategy.

Audience 291

Audience Chief Executive Officer Media Content 291

N2Growth Blog

NOVEMBER 15, 2010

My suspicion is your best memories are of those teachers who inspired you, encouraged you, brought out your passion, and challenged you in a positive fashion. However the healthier remedy is to find a trusted person of influence to intervene and help refine style, approach and methodology. I hope this helps Frode. I Think Not.

Loyalty 399

Loyalty Blog Leadership Brand 399

Strategy Driven

APRIL 18, 2016

Positive thinking is a self-imposed challenge in a world surrounded with negatives. …to Napoleon Hill who also said, “Think twice before you speak, because your words and influence will plant the seed of either success or failure in the mind of another.”. Powerful thoughts and concepts that seem so simple, yet elude most people.

Succession 50

Succession Customer Loyalty Seminar Books 50

Eric Jacobson

JULY 2, 2019

It teaches you how to influence others in an authentic, helpful way – using a program and process that you can begin using today. If you don’t understand your clients’ problems or how you’re going to position yourself as the best solution to those problems, you’re toast. It’s practical, concise and clear. Think mutual benefit.”

How To 50

How To Long-term System Learning-by-Doing 50

Strategy Driven

MAY 12, 2014

All of them told me in their writings – the same way I’m telling you – that positive thought leads to positive actions and positive results, if the aim and the purpose are passionately believed. Better stated, your success. All of these legendary scholars can’t be wrong. Pretty cool, eh? With one sentence of immortal wisdom.

Customer Loyalty 51

Customer Loyalty Competitive Advantage Books Seminar 51

Skip Prichard

JUNE 26, 2019

In other cases, a company might build an in-demand product or service but struggle to execute to customer expectations. Poor customer service is a killer of customer loyalty. If the overall experience doesn’t please and excite the customer, a company is hard-pressed to outsize its strategy.

Strategy 78

Strategy SWOT Company Customer Loyalty 78

Strategy Driven

NOVEMBER 22, 2019

Designing a customer loyalty program is one of the most effective strategies to boost your business growth. It is organic and doesn’t require the same amount of resources or time as trying to locate and identify new customers. Use a Customer Feedback Loop. And that’s where the customer feedback loop comes in.

Customer Loyalty 16

Customer Loyalty Loyalty Discount Incentives 16

Strategy Driven

OCTOBER 22, 2012

Dale Carnegie, author of the 70-year bestseller, How to Win Friends and Influence People , nailed it in 1915 when he penned his most dominant principle, “Any fool can criticize, condemn, and complain (and most fools do).”. That would shut a lot of people up – or at least make them think and see the positive side of things.

Customer Loyalty 56

Customer Loyalty Seminar Short-term Learning-by-Doing 56

Strategy Driven

NOVEMBER 12, 2012

How to Win Friends and Influence People by Dale Carnegie. Your Carnegie library is only one third completeuntil you own and read How to Stop Worrying and Start Living and Effective Public Speaking , two books with timeless information on stress relief, positive attitude, speaking skills, and success strategies. Gitomer and Buy Gitomer.

Books 56

Books Open-book Benchmarking Godin 56

Harvard Business Review

JUNE 4, 2014

Our own empirical evidence echoes myriad studies in finding that effective coaching raises employee commitment and engagement, productivity, retention rates, customer loyalty, and subordinates’ perception of the strength of upper-level leadership. A desire to give advice or to aid in discovery.

Management 16

Management Customer Loyalty Advice Comparison 16

Harvard Business Review

FEBRUARY 23, 2018

You can also consider the indirect effects of sustainability — using indicators like employee retention and customer loyalty rates — to make a continued business case for sustainability.

Incubator 10

Incubator How To Real Estate Business Model 10

Harvard Business Review

MAY 10, 2012

Net Promoter Score (NPS) is perhaps the best known customer loyalty tool around today, based on the entirely sound principle that the more customer promoters you have (i.e., After all, these are customers who've said they'd be highly likely to recommend SAP. Move beyond promoters to defenders.

Reference 13

Reference Telecommunications Survey Customer Loyalty 13

Harvard Business Review

DECEMBER 29, 2011

Playing politics isn't a bad thing, argued Linda Hill and Kent Lineback in this video, if it gives you the influence you need to drive change. Turn Customers into Promoters. Fred Reichheld explained how to increase customer loyalty the way that Apple does. Oh look, a squirrel! Video interview. Audio podcast.

Video 15

Video Porter Charisma Customer Loyalty 15

Strategy Driven

OCTOBER 17, 2018

These should include text, email, and social media, depending on which your customer is most comfortable with. Younger age groups may prefer to use social media while those over 40 might prefer to call customer care. The industry you’re working in can also influence the channels you choose to use.

Customer Loyalty 57

Customer Loyalty How To Media Loyalty 57

Harvard Business Review

APRIL 3, 2015

Most brands do invest in “social listening” programs, from monitoring software to teams of analysts who scan the feeds in the hopes of muffling bad feedback and amplifying positive feedback. The truth is, I assumed the scale of the response on social media plus my customer loyalty merited a response from the airlines.

Media 8

Media Airlines Travel Brand 8

Harvard Business Review

AUGUST 5, 2014

McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. To have the influence to help set business strategy for the company, CMOs need to translate customer insights into terms meaningful to senior leadership.

P&L 11

P&L Banking Marketing Call Center 11

Eric Jacobson

AUGUST 8, 2018

Even more important, all employees have become their own personal brands – some even major influencers – with their own fans and followers. Employees can post content to damage an employer’s brand, and customers can post content to damage a brand. Some customers will be long-winded, others will be positive, and some will be negative.

Brand 50

Brand Tips Media Customer Loyalty 50

Harvard Business Review

OCTOBER 21, 2016

Embedded sustainability efforts clearly result in a positive impact on business performance. Through regular dialogue with stakeholders and continual iteration , a company with a sustainability agenda is better positioned to anticipate and react to economic, social, environmental, and regulatory changes as they arise. Some 62.4%

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Joseph Lalonde

MARCH 14, 2018

Then I hit the treadmill for a minimum of 48 minutes where I listen to positive, inspirational podcasts and audiobooks. So I resigned from two volunteer positions and streamlined the meetings that were necessary at work. Success rarely comes from inconsistency or one-off positive steps or actions. Paul Sohn, Found of Qara.org.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

Harvard Business Review

AUGUST 11, 2015

We’re being introduced to a new lever of corporate influence on democracy. The dating site OKCupid brought its moral values to the attention of its users when it asked customers using the Firefox browser to switch to a competitor because of the position Mozilla’s then-CEO had taken on gay marriage in California years earlier.

Politics 8

Politics Real Estate Morale Business Model 8

Strategy Driven

FEBRUARY 2, 2015

I fully realize that no wealth or position can long endure. I will sign my name to this formula, commit it to memory and repeat it aloud once a day, with full FAITH that It will gradually influence my THOUGHTS and ACTIONS so that I will become a self-reliant, and successful person. What an inspirational read. Gitomer and Buy Gitomer.

Succession 50

Succession Customer Loyalty Competitive Advantage Definition 50

Harvard Business Review

SEPTEMBER 10, 2014

” Choices about whether and how to use money to remedy social problems should be left to individuals, he argued, who would be in better position to provide it if they were not being in effect taxed by corporate managers who thought they had better ideas for how to spend it.

Supply Chain 13

Supply Chain Bureaucracy Short-term Agility 13