HBR's Best Videos, Infographics, Podcasts, and Slideshows of 2011
Harvard Business Review
DECEMBER 29, 2011
All this economic uncertainty has given managers more to cope with, and some of my favorite — and our most popular — multimedia tackled the perennial people-management challenges, whether the person in question is a direct report, a customer, or thine own self. Turn Customers into Promoters. The Trouble with Salespeople.
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