HR Digest

AUGUST 11, 2023

When HR professionals prioritize ethical practices, they empower themselves to make sound decisions that align with the organization’s values and contribute to its long-term success. Staying vigilant and responsive to changes in the external environment ensures that ethical practices remain relevant and impactful.

Human Resources 98

Human Resources Ethics Resources Management 98

Tanveer Naseer

DECEMBER 20, 2016

The level of customer service you provide can go a long way towards determining whether your business is a success or failure, which is why companies invest so heavily in training and customer service courses. Nevertheless, training your staff to deliver great customer service should be a continuous process.

Performance Review 100

Performance Review Review Loyalty Customer Loyalty 100

CEO Blog

MARCH 22, 2012

I read Laurence Vincent's book - Brand Real - How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty. I like to think I am a sophisticated consumer who is not influenced by marketing and brand. Reputation requires consistency. Brand does also. Consistency in many cases is worth more than being great.

Brand 162

Brand Franchising Customer Loyalty Reputation 162

Strategy Driven

MAY 16, 2016

The root of your sales success lies in your sales philosophy. While you may believe that you determine your own philosophy, much of it is pre-determined or influenced by your home environment during childhood. After that, it’s up to you to seek influencers and mentors. Success is the study of the obvious. Work vs. Pay.

Succession 51

Succession Education Mentor Customer Loyalty 51

Strategy Driven

APRIL 18, 2016

…to Napoleon Hill who also said, “Think twice before you speak, because your words and influence will plant the seed of either success or failure in the mind of another.”. Better stated, your success. You just finished reading Thinking about success… welcome to the club! ! It is what you think about it.”.

Succession 50

Succession Customer Loyalty Seminar Books 50

N2Growth Blog

SEPTEMBER 4, 2011

Great leaders understand the power, influence, and leverage created by relevant messaging. Perhaps more importantly, no relevance erodes influence (real or perceived). By Mike Myatt , Chief Strategy Officer, N2growth. When was the last time you bothered to read, watch, or listen to a message that wasn’t relevant to your needs?

Audience 294

Audience Chief Executive Officer Media Content 294

N2Growth Blog

JANUARY 3, 2011

My question is this…since when have fear and avoidance become prerequisites for success as a CEO? If change and innovation weren’t key contributors to sustainable success, and the enterprise could just run on auto-pilot, you could replace the CEO with a General Manager. The fact is that business is not a static endeavor.

Restructuring 289

Restructuring Blog CEO Brand 289

N2Growth Blog

NOVEMBER 15, 2010

If relationships are the currency of leadership, it is important for leaders to note that loyalty serves as the cornerstone of any healthy relationship. Leadership and loyalty go hand-in-hand. However the healthier remedy is to find a trusted person of influence to intervene and help refine style, approach and methodology.

Loyalty 411

Loyalty Blog Leadership Brand 411

Joseph Lalonde

MARCH 14, 2018

I asked each of these leaders a single question about healthy leadership: What healthy habits do you attribute to your success as a leader? These 3 areas of health are critical to your success and I’m glad to see a recurring theme among the answers. Healthy Habits Of Successful Leaders. Michael Hyatt.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

Skip Prichard

JUNE 26, 2019

Successful strategists dream then plan, measure progress, and adjust.” In other cases, a company might build an in-demand product or service but struggle to execute to customer expectations. Poor customer service is a killer of customer loyalty. What everyday situations influence their buying behavior?

Strategy 78

Strategy SWOT Company Customer Loyalty 78

Strategy Driven

MAY 12, 2014

Better stated, your success. It was Marden, by the way, that FOUNDED Success Magazine in 1888. I’m telling you, it’s the most important success thinking you’ll ever be exposed to – as long as you repeat it until it becomes your reality. Your thinking becomes your actions. Your reality. Hill describes it as the roadmap to riches.

Customer Loyalty 51

Customer Loyalty Competitive Advantage Books Seminar 51

Eric Jacobson

JULY 2, 2019

It teaches you how to influence others in an authentic, helpful way – using a program and process that you can begin using today. Whether you are new to sales or a sales veteran, this book is a must-read. It’s practical, concise and clear. And one that you’ll learn to enjoy.

How To 50

How To Long-term System Learning-by-Doing 50

Strategy Driven

FEBRUARY 29, 2016

A mind closed tightly against all negative and discouraging influences, including negative suggestions of relatives, friends and acquaintances. These four steps are essential for success in all walks of life. A friendly alliance with one or more persons who will encourage one to follow through with both plan and purpose.

Definition 50

Definition Cooper Absenteeism Customer Loyalty 50

Strategy Driven

APRIL 23, 2012

And how important are those skills to your sales success, your business success, your social media success, and your career success? The reason I’m harping on speaking and writing is because they are the foundation of the two most important elements of your success: image and reputation. Gitomer and Buy Gitomer.

Reputation 66

Reputation Open-book Customer Loyalty Seminar 66

Strategy Driven

NOVEMBER 22, 2019

Customer retention is one of the hallmarks of a successful business. When you have repeat customers and genuine loyalty, you know that what you have to offer is just what your customer base is looking for. Designing a customer loyalty program is one of the most effective strategies to boost your business growth.

Customer Loyalty 16

Customer Loyalty Loyalty Discount Incentives 16

Strategy Driven

APRIL 22, 2013

These are just my observations and successes based on the past four years of my participation. Twitter is intended for you to inform with value, influence, brand, and (on occasion) to converse or respond, not chit-chat. Here are my stats as of this writing: My twitter handle is my name: @gitomer. Followers – 60,580. Following – 17,109.

Open-book 50

Open-book Follow-up Customer Loyalty Reputation 50

Strategy Driven

NOVEMBER 12, 2012

How to Win Friends and Influence People by Dale Carnegie. The all-time, gem of gems for engaging with self-confidence and connecting with sincerity that contains timeless rules of success. It’s hard to find and a little pricey, but look for it on abebooks.com, bookfinder.com, or ebay. He Can Who Thinks He Can by Orison Swett Marden.

Books 56

Books Open-book Benchmarking Godin 56

Strategy Driven

APRIL 1, 2013

In sales, great communication skills are one of the lost secrets of success. All of them are based around the 75-year-old business book classic, How To Win Friends and Influence People. You couldn’t wait to get to their class, and you hung on their every word. In fact, you still remember him or her and you talk about them.

Customer Loyalty 50

Customer Loyalty Skills Seminar Books 50

Harvard Business Review

MAY 25, 2018

To remain successful, established brands must give consumers a reason to interrupt the increasingly automated purchasing process and actively choose a brand, rather than passively accepting substitutes. Influence vs. Affluence. Tap influence. It is time to rethink everything you do from the consumer’s perspective.

Disintermediation 8

Disintermediation Mass Marketing Retail Brand 8

Strategy Driven

NOVEMBER 8, 2010

When it comes to building a successful social network for your company, you need to understand that there’s a lot of prep work to be done. In general, successful strategies include posting quality content that people want to consume, letting customers tell their stories and post their grievances, and then responding to their criticisms.

Media 50

Media Follow-up Software Newsletter 50

Harvard Business Review

AUGUST 4, 2017

Patagonia secures customer loyalty through its “Worn Wear” website, where environmentally-conscious consumers can purchase secondhand clothing at a discount and trade their own used duds for gift certificates. On top of that, the online world is tough for brands to influence.

Retail 8

Retail Brand Apparel Discount 8

Strategy Driven

FEBRUARY 2, 2015

I will eliminate hatred, envy, jealousy, selfishness, and cynicism, but developing love for all humanity; because I know that a negative attitude toward others can never bring me success. “ Without a humble but reasonable confidence in your own powers you cannot be successful or happy. What an inspirational read. .

Succession 50

Succession Customer Loyalty Competitive Advantage Definition 50

Harvard Business Review

OCTOBER 5, 2011

The group that shared more information — i.e., those who had built more of a relationship — had a far higher success rate in completing negotiations (94% vs. 71%). Especially if you haven't met in person, take the time to get to know your client and don't be purely transactional.

Cialdini 13

Cialdini Customer Loyalty Long-term Newsletter 13

Harvard Business Review

MAY 10, 2012

Net Promoter Score (NPS) is perhaps the best known customer loyalty tool around today, based on the entirely sound principle that the more customer promoters you have (i.e., That makes powerful sense, and the continued growth and success of Net Promoter is a testament to the idea's relevance and value.

Reference 12

Reference Telecommunications Survey Customer Loyalty 12

Harvard Business Review

FEBRUARY 23, 2018

I have interviewed over 100 CEOs, C-suite executives, middle managers, and shop floor workers in more than 25 companies across the world to understand why most companies fail to embed sustainability in their business models and, also, what drives success among the handful that do.

Incubator 10

Incubator How To Real Estate Business Model 10

Harvard Business Review

DECEMBER 29, 2011

As you take some time to reflect, relax, and renew before the year to come, we offer you our most popular multimedia content from the year that was: podcasts, videos, slideshows, and infographics that we hope help you chart a successful course in 2012. Turn Customers into Promoters. Life's Work: HBR Interviews 10 Fascinating People.

Video 14

Video Porter Charisma Customer Loyalty 14

Harvard Business Review

JANUARY 19, 2011

It's not easy, but it can drive real innovation and new thinking, as well as build customer loyalty that maintains or grows market share. (I Car guru Chelsea Sexton , who knows more about the market for EVs than nearly anyone, says the Focus EV demo seriously impressed her and other influencers.

Strategy 15

Strategy PPM Long-term Short-term 15

Harvard Business Review

APRIL 18, 2013

Helping customers includes offering information to make their buying process easier, as, for instance, Netflix and Amazon do with their product recommendations. They''re using tailored suggestions to drive customer loyalty. But enhanced marketing capability, by itself, is not sufficient for gaining maximum customer intimacy.

Customer Intimacy 8

Customer Intimacy Supply Chain Market Segmentation Human Resources 8

Eric Jacobson

AUGUST 8, 2018

Even more important, all employees have become their own personal brands – some even major influencers – with their own fans and followers. Employees can post content to damage an employer’s brand, and customers can post content to damage a brand. Therefore, in today’s social climate, who owns a brand’s messaging?

Brand 50

Brand Tips Media Customer Loyalty 50

Strategy Driven

SEPTEMBER 14, 2015

The book was based on the fact that each one of these master salespeople had one extremely powerful overriding principle or philosophy upon which his or her success was based. Influencer of millions) Principle: Honesty is the best policy. “If Forbes & Sons in 1953. Lewyt said that having the best product is not enough.

Hotels 50

Hotels Customer Loyalty Advertising Benchmarking 50

Strategy Driven

AUGUST 10, 2015

The book was based on the fact that each one of these master salespeople had one extremely powerful overriding principle or philosophy upon which his or her success was based. Influencer of millions) Principle: Honesty is the best policy. “If Forbes & Sons in 1953. He stood for those words. Stay tuned…. About the Author.

Hotels 50

Hotels Advertising Customer Loyalty Follow-up 50

Harvard Business Review

OCTOBER 29, 2015

Make a list of all of the internal data related to the outcome you would like to influence and when you will need to do the measurements. Say you’re launching a new cosmetics product, and you want to know which type of packaging leads to the highest customer loyalty and satisfaction. Perform a data audit.

Hammer 8

Hammer Advertising How To Customer Loyalty 8

Harvard Business Review

JANUARY 28, 2015

What successful companies are doing right. Supplier relationships, brand identity, process coordination, customer loyalty, and many switching costs were all forms of information. Sponsored by Accenture. The implications of that insight were becoming obvious for companies that sold information, like newspapers and encyclopedias.

Porter 8

Porter Power Competitive Advantage Film 8