Lead from Within
AUGUST 9, 2016
Build a relationship with your customers and clients and serve them well. Customer loyalty is always priceless, so make your customers partners in your mission, and always give them more than they expect. What can you do, how will you influence, where will you make a difference? To serve our employees.
Skip Prichard
JUNE 26, 2019
In other cases, a company might build an in-demand product or service but struggle to execute to customer expectations. Poor customer service is a killer of customer loyalty. If the overall experience doesn’t please and excite the customer, a company is hard-pressed to outsize its strategy.
Harvard Business Review
FEBRUARY 23, 2018
For example, the Sustainability Chief at the financial services company Old Mutual organized a workshop for 40+ future leaders and by showing them that, through their loans and other services, they were having a real impact on their customers.
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