Leading Blog

JULY 25, 2016

the customer always come first? Putting employees first may be the best way to serve the needs of the customer. Profits are driven by customer loyalty, customer loyalty is driven by employee satisfaction, and employee satisfaction is driven by putting employees first.”

Management 150

Management Customer Loyalty Loyalty Policies 150

N2Growth Blog

NOVEMBER 15, 2010

One of a leader’s most important functions is to create an environment where trust and loyalty are the rule and not the exception. In today’s post I’ll examine the value of loyalty as it relates to leadership. Leadership and loyalty go hand-in-hand. Remember that respect is earned, and fear is imposed.

Loyalty 417

Loyalty Blog Leadership Brand 417

LDRLB

MAY 23, 2012

“We can’t talk to our customers”, my bank clients replied, “their relationships are way too important to us.” Much to my surprise, I gleaned from the tone of their reply a very basic fact; this major bank is scared of its customers. Innovation innovation kaplan Leadership' the fear of rejection).

Innovation 88

Innovation Kaplan Banking Incubator 88

Harvard Business Review

FEBRUARY 22, 2024

In the modern competitive business environment, innovative social initiatives offer a unique avenue for growth, customer loyalty, and employee engagement, often overlooked by organizations. These programs not only revitalized brand images and increased public trust, but also significantly boosted sales and customer engagement.

Brand 23

Brand Execution Customer Loyalty Loyalty 23

Skip Prichard

AUGUST 16, 2021

Legacy companies, we hear, are all doomed to fail unless they double down on the latest digital innovations, and disruptors are ordained to take over the world. Digital innovation is the answer to everything. And, yet, great customer service keeps customers coming back. and it’s never the only answer.

Strategy 140

Strategy Venture Capitalist Innovation Company 140

N2Growth Blog

MAY 3, 2017

So, it’s essential for leadership teams to pinpoint and honestly assess these capabilities. Forecasting Capabilities: How well does the leadership team know the industry? Customer Loyalty: Is the firm preferred among its customers? How easy is it for a customer to shift to another provider?

Strategy 243

Strategy Company Strategic Planning Market Segmentation 243

Lead Change Blog

APRIL 1, 2016

This month we are featuring Leading Voice Chip Bell , author, renowned keynote speaker on innovative customer service, and consultant/speaker to such organizations as Microsoft, Nationwide, Marriott, Lockheed-Martin, Cadillac, Ritz-Carlton, Caterpillar, Verizon, USAA, Harley-Davidson, and Victoria’s Secret.

Levitt 150

Levitt Godin Customer Loyalty Airlines 150

Skip Prichard

OCTOBER 3, 2022

“Productivity and innovation soar when employees are inspired by a purpose that aligns with their own values.” The first is directional : Purpose acts as a kind of North Star to help guide strategy and innovation. The third is reputational : Deep purpose engenders loyalty and trust among customers and others.

Short-term 114

Short-term How To Long-term Operations 114

Skip Prichard

JANUARY 14, 2020

For example, an employee who spends her early career in the straitlaced but excellent Member Support environment of USAA in San Antonio and then moves to Vegas to join the wild-and-woolly world of the Customer Loyalty Team at Zappos is definitely going to need an adjustment period before she feels at home. A common language.

Airlines 108

Airlines Mission Statement Customer Loyalty Mayo 108

Jesse Lyn Stoner Blog

MAY 21, 2012

There is a direct relationship between clear values and success in terms of employee retention, customer loyalty, and long-term profitability. If your team is responsible for product development, innovation and creativity need to be core values. Don’t wait for senior leadership.

Customer Loyalty 226

Customer Loyalty Long-term Chemicals Bottom-up 226

N2Growth Blog

JANUARY 3, 2011

If change and innovation weren’t key contributors to sustainable success, and the enterprise could just run on auto-pilot, you could replace the CEO with a General Manager. This isn’t rocket science, rather it’s just plain-old, good leadership. The fact is that business is not a static endeavor.

Restructuring 294

Restructuring Blog CEO Brand 294

Brigette Hyacinth

JUNE 3, 2019

Reduced Innovation – When employees feel like their ideas are invalid or live in constant fear of criticism, it’s eventually going to take a toll on creativity. Engaged employees drive higher customer satisfaction and boost the bottom line. Steve Jobs. 5 Damaging Effects of Micromanagement.

Micromanagement 45

Micromanagement Customer Loyalty Competitive Advantage Short-term 45

HR Digest

OCTOBER 13, 2023

However, sales goals can be more complex as well, combining customer loyalty with the sales process in an efficient manner. Your sales incentive plan can also introduce an innovative edge to attract top talent towards boosting your team.

Planning 52

Planning Incentives Market Penetration System 52

Strategy Driven

SEPTEMBER 16, 2013

’ Here are the actions I have observed about leadership that are mandatory for leadership success. All other leadership characteristics and outcomes fade if there is a lack of truth. If training is to have a lasting value, it must have leadership support AND participation. BUT not without gambling. Same in life.).

360-Degree Feedback 75

360-Degree Feedback Leadership Open-book Customer Loyalty 75

Women on Business

DECEMBER 8, 2010

As for your brand, how are your customers feeling about your brand now that your prospective customers have some knowledge about you from steps one and two? If they are feeling your brand understands them and their needs, is innovative, is a good value, and cares about them, they are now ready to jump in and interact with you.

Brand 237

Brand Press Release Discount Loyalty 237

CoachStation

AUGUST 26, 2022

The risk of not getting leadership and culture ‘right’ are significant. It’s about understanding how important leadership and engagement are. Thankfully, this attitude and openness to leadership and personal growth is improving. Additionally, teams with thriving workers also see higher customer loyalty.

Motivation 130

Motivation McKinsey Attrition Influence 130

Strategy Driven

OCTOBER 1, 2012

I recently had a WOW experience that completely coincides with your philosophy on customer loyalty versus satisfaction. Amazon’s actions breed return on proactive, memorable service – the WOW factor, social response, and customer word of mouth. They dominate because they innovate. Dear Jeffrey, I am a huge fan.

Loyalty 50

Loyalty Marketing Customer Loyalty ROI 50

Michael Lee Stallard

NOVEMBER 9, 2010

Many customers can sense this. When relationships with customers are not established or nurtured, such as in my wife’s case, an opportunity to develop customer loyalty is missed. This applies to those we work alongside, our suppliers, and our customers. This article appeared in In Design magazine.

Customer Loyalty 239

Customer Loyalty McCarthy Godin Self-aware 239

Coaching Tip

FEBRUARY 23, 2012

Mozilla, for example, seeks to deepen its connections to customers, who have an open invitation to shape the company’s Internet browser and other product offerings, by publishing its financial results (something it does not need to do as a private company), opening its business meetings to the public and posting its strategic plans online.

How To 110

How To Airlines Media Innovation 110

Chart Your Course

AUGUST 14, 2012

The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again. 2) Deploy a leadership strategy. 9) Customer and market focus. Instant download.

Newsletter 165

Newsletter Insurance Class Workshop 165

Strategy Driven

NOVEMBER 13, 2013

3 Innovation is DOA. You need to re-energize innovation-fast. Make innovation the number one goal in the company (read: big incentives for achieving innovation goals). Train everyone (and I do mean everyone) in the tools and techniques of innovation. Throw a challenge down for an annual innovation award.

Price 92

Price Innovation Incentives Learning-by-Doing 92

Strategy Driven

JULY 13, 2015

Your innovative ideas water. When you bring an idea to a customer it shows that you have prepared in terms of them. Once you get in the groove of innovation in creating ideas it will spill over to everything that you do. In France it’s, “with gas” or “without gas.” Starting to get the message? That's hot water.

Reputation 50

Reputation Customer Loyalty Competitive Advantage Seminar 50

Eric Jacobson

NOVEMBER 13, 2019

Customers, in effect, pay businesses with their money, time, and effort. Most disruption in the marketplace occurs not because of new innovations in technology but as the result of new business models. These determine whether consumers will change their behavior or not. Lots of food-for-thought in this book.

Business Model 50

Business Model Technology Books Industry 50

Harvard Business Review

FEBRUARY 15, 2012

Given the unrelenting pace of change surrounding organizations in virtually every industry, companies are looking for executives who know how to innovate and introduce change, not simply caretakers who can manage the status quo. Senior management doesn't really encourage innovation, you'll hear. They won't let me take risks."

Innovation 16

Innovation Merchandising How To Proposal 16

Strategy Driven

OCTOBER 29, 2012

What are you doing to innovate it? What are you doing to change or enhance your customer’s experience? They don’t have to talk about their competition – Apple is the innovator. Create internal excitement about innovation and new ideas. If you had a town hall meeting of the community, what wouldthey say about you?

Brand 50

Brand Reputation Customer Loyalty Industry 50

Strategy Driven

JANUARY 20, 2014

Companies like Amazon, Zappos, and Apple have marched to the head of the class by innovating BEFORE the market did, and they set the standard for others to follow. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

Succession 50

Succession Customer Loyalty Competitive Advantage Content 50

Strategy Driven

JANUARY 5, 2015

THE SECRET: These big pacesetter corporations have discovered that by partnering with smaller, specialized companies they are able to obtain the critical skills they need to gain a competitive advantage – thus paving the way for innovation and increased market share.

Competitive Advantage 50

Competitive Advantage Trends Bottom-up Loyalty 50

Strategy Driven

FEBRUARY 24, 2014

It’s so unusual that customers will set the meeting, and then talk about how innovative it was. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Send Starbucks gift cards via aceofsales.com.

Customer Loyalty 52

Customer Loyalty Competitive Advantage Travel Seminar 52

Strategy Driven

JUNE 10, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Tweet and Re-Tweet. appeared first on StrategyDriven. But should.

Follow-up 50

Follow-up Customer Loyalty Seminar Books 50

Strategy Driven

MAY 7, 2012

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Leadership Inspirations – A Call for Innovation.

White Paper 50

White Paper Reputation Customer Loyalty Seminar 50

Strategy Driven

JUNE 18, 2012

Google ads and ad words swooped in and cleaned their clock, their customers, and their cash reserves. They innovated, took risks, made it easy to do business, and created products that consumers wanted. And on a smaller scale, in your market, to your customers, you must do the same. Not many are ready for the evolution.

Download 50

Download Customer Loyalty Marketing Seminar 50

Strategy Driven

APRIL 22, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Please consider the environment before and after printing this article.

Open-book 50

Open-book Follow-up Customer Loyalty Reputation 50

Harvard Business Review

DECEMBER 17, 2014

How much does your company need to invest in innovation? Our work with dozens of companies teaches us that individuals on the leadership team often have very different targets in mind. To assess such risks to your business, consider the following six questions: Is customer loyalty decreasing? Growth strategy Innovation'

Innovation 9

Innovation Company Venture Capitalist Business Model 9

Strategy Driven

JANUARY 28, 2013

One innovation helping me significantly is Dragon Dictate for Mac. These are three huge elements in leadership, life, and quality of living. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

Seminar 50

Seminar Open-book Customer Loyalty Books 50

Harvard Business Review

DECEMBER 19, 2016

CEOs should actively manage five specific tensions in today’s complex global business environment: Disruptive innovation versus leveraging the company’s core strengths. Pursuing cost leadership versus differentiating for value. Leadership is changing — fast. Manage costs — or add value?

CEO 8

CEO Supply Chain Disruptive Innovation P&L 8

Harvard Business Review

DECEMBER 14, 2011

Competitiveness, customer loyalty, innovation, and productivity — while critical to daily operations — trailed behind with each under 20 percent. 70 percent of respondents ranked customers as the most important external audience to understand this crucial point.

Company 17

Company Heskett Ryan Audience 17

Harvard Business Review

NOVEMBER 4, 2014

According to CIO Dieter Haban , whose team identified the idea and led product development, “the innovation combines telematics, mobility, central mission control, big data analytics, and a seamless process from the truck to the driver, fleet manager, and ultimately to an authorized service outlet.”. Build and share a transformative vision.

Engineering 9

Engineering CIO Disruptive Innovation Uncertainty 9