Eric Jacobson

NOVEMBER 16, 2013

So, lead your team to : Respond quickly to customer complaints Refuse to defend or make excuses Offer to make the customer happy immediately Be open and honest Tell the truth and tell it as soon as you know it Bottom-line.assume that anything you do or say will become public knowledge quickly.

Customer Loyalty 83

Customer Loyalty Loyalty Open-book Books 83

Eric Jacobson

SEPTEMBER 27, 2015

"Today's customers demand something unlike anything they have ever wanted in the past -- a connection with your business," explains Noah Fleming , author of the new, must-read book , Evergreen.

Customer Loyalty 50

Customer Loyalty Loyalty How To Content 50

Lead from Within

FEBRUARY 15, 2024

By fostering a culture of AI innovation, organizations position themselves to create groundbreaking solutions that address evolving customer needs and drive market leadership. Organizations that embrace AI can deliver personalized experiences that foster customer loyalty and drive revenue growth.

Organization 160

Organization Development Succession Customer Loyalty 160

Eric Jacobson

FEBRUARY 7, 2019

A customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all. that: a slow response to a customer complaint triggers fear and anger. They also say in their book, Now.Build A Great Business!

Customer Loyalty 50

Customer Loyalty Loyalty Open-book Books 50

Eric Jacobson

JANUARY 17, 2015

"Today''s customers demand something unlike anything they have ever wanted in the past -- a connection with your business," explains Noah Fleming , author of the new, must-read book , Evergreen. Customer Loyalty Customer Service Eric Jacobson on Leadership and Management Evergreen Leadership Noah Fleming'

Customer Loyalty 50

Customer Loyalty Loyalty How To Content 50

Lead Change Blog

FEBRUARY 4, 2020

Welcome to the February 2020 Leadership Development Carnival! We’re excited to share posts from leadership experts from around the globe on the topics of communication, development, engagement, team building, and more. Diana explains: “The ability to delegate is a key leadership competency. Communication. Good question.

Leadership Development 268

Leadership Development Development Leadership Simon 268

Great Leadership By Dan

JANUARY 23, 2020

Imagine: a leader who knows how to gain efficiencies, decrease costs, increase employee retention, and inspire customer loyalty based on taking another’s point of view? Now, the types of leadership qualities that show up on list after list are there for good reason. This is the power of empathy at work. The POWER of Empathy?

Power 306

Power How To Leadership Customer Loyalty 306

First Friday Book Synopsis

SEPTEMBER 23, 2013

But the question for researchers and consultants for the past two decades […].

Customer Loyalty 75

Customer Loyalty Shaw Loyalty Reference 75

N2Growth Blog

DECEMBER 8, 2023

Understanding the Role of a Chief Commercial Officer In the complex world of corporate leadership, a Chief Commercial Officer (CCO) holds a pivotal role. This position is often seen as the linchpin of a company’s commercial strategy, controlling marketing, sales, and customer service efforts to achieve optimal success.

Trends 347

Trends Business Model Execution Marketing 347

Mark Sanborn

MARCH 13, 2023

By responding to customer comments and messages promptly and in a personal way, companies can create a sense of community and belonging among customers. This can lead to positive emotions and increased customer loyalty. Transparency and honesty. For more information about his work, visit www.marksanborn.com.

Customer Loyalty 89

Customer Loyalty Loyalty Discount Long-term 89

Lead Change Blog

AUGUST 7, 2019

Purpose, or an underlying company philosophy, not only drives strategic change, but also encourages customer loyalty and employee engagement. In order to succeed, leaders must be willing to discard old ways of thinking and detrimental business habits?and and recognize their blind spots. Listen in as Jim and Rich ( Root Inc.

Webinar 240

Webinar Customer Loyalty Politics Human Resources 240

Leading Blog

APRIL 8, 2020

To hang onto customers during a crisis, you need to build a forever transaction with the people you serve. Your team has to know what your “ forever promise ” is—the organization’s commit-ment to customers that justifies customer loyalty. If you don’t have a forever promise, you’re sunk.

Crisis 330

Crisis Short-term Customer Loyalty Long-term 330

Lead Change Blog

OCTOBER 4, 2017

Customers simply have too many choices to take their business elsewhere. Customer loyalty, on the other hand, is the perfect antidote to fickle consumers who will bail on you at the first minor hiccup. Focus on adding strategies that foster customer loyalty and consistently exceed their expectations.

Customer Loyalty 228

Customer Loyalty Forrester Loyalty McKinsey 228

Kevin Eikenberry

OCTOBER 9, 2013

As leaders in any industry at any level, we must consider Customer Service as an important part of our job. Customer Loyalty Customer Relationships Customer Service Leadership Leadership Communication National Customer Service Week' I know, some of you […].

Customer Loyalty 191

Customer Loyalty Loyalty Industry Leadership 191

Let's Grow Leaders

MAY 24, 2017

He doesn’t just talk about the power of relationships and building customer loyalty – he lives it. . Jonathan is also one of our hosts at the Asia HR Summit and Asian Professional Speakers Singapore Conference. Click on the image for more information about Jonathan’s book. Winning Well Reflection.

Loyalty 296

Loyalty Power Customer Loyalty Travel 296

Michael Lee Stallard

OCTOBER 21, 2013

Organizations with high-engagement scores have customer loyalty numbers that are twice the level of organizations with average employee-engagement scores. Michael Lee Stallard speaks and teaches workshops on leadership and employee engagement. Research shows how important employee engagement is.

Career 363

Career Customer Loyalty Bottom-up Loyalty 363

The Practical Leader

JULY 6, 2021

These are the same managers loudly pronouncing goals of higher employee engagement and increased customer loyalty. They’ll often use another L-word — leadership — in ignorance of how their loveless orientation is rooted in pessimism and fear. Creating leadership energy is an inside job.

Leadership 75

Leadership Customer Loyalty Letter Loyalty 75

Lead Change Blog

OCTOBER 4, 2017

Customers simply have too many choices to take their business elsewhere. Customer loyalty, on the other hand, is the perfect antidote to fickle consumers who will bail on you at the first minor hiccup. Focus on adding strategies that foster customer loyalty and consistently exceed their expectations.

Customer Loyalty 150

Customer Loyalty Forrester Loyalty McKinsey 150

Kevin Eikenberry

MARCH 15, 2018

Carol Sanford challenges they way we think about leadership and best practices. She is the author of several books, including her latest, The Regenerative Business, which shifts our way of working so that we see innovation, financial gain, and customer loyalty while building human capacity. She tasks leaders […].

Customer Loyalty 101

Customer Loyalty Loyalty Innovation Books 101

Brigette Hyacinth

NOVEMBER 20, 2020

Engaged employees drive higher customer satisfaction and boost the bottom line. A Gallup study concluded that companies with higher-than-average employee engagement also had 27% higher profits, 50% higher sales and 50% higher customer loyalty.

Micromanagement 98

Micromanagement Customer Loyalty Competitive Advantage Short-term 98

Leading Blog

JULY 25, 2016

the customer always come first? Putting employees first may be the best way to serve the needs of the customer. Profits are driven by customer loyalty, customer loyalty is driven by employee satisfaction, and employee satisfaction is driven by putting employees first.”

Management 150

Management Customer Loyalty Loyalty Policies 150

Lead Change Blog

DECEMBER 20, 2018

Developing talent is also recognized as one of the most significant drivers of employee engagement, which in turn is the key to the business outcomes you seek: revenue, profitability, innovation, productivity, customer loyalty, quality, cycle time reduction, and more—everything organizations need to survive and thrive.

Customer Loyalty 241

Customer Loyalty Human Capital Career Webinar 241

Lead on Purpose

NOVEMBER 9, 2013

Empowering that employee to waive the fee would increase customer service, empower the employee in a way that makes them more engaged, and help the company by creating customer loyalty. Leadership empower engagement' Employee empowerment is a powerful force in creating a happy workplace.

Delegation 229

Delegation Leadership Customer Loyalty Morale 229

N2Growth Blog

NOVEMBER 15, 2010

One of a leader’s most important functions is to create an environment where trust and loyalty are the rule and not the exception. In today’s post I’ll examine the value of loyalty as it relates to leadership. Leadership and loyalty go hand-in-hand.

Loyalty 417

Loyalty Blog Leadership Brand 417

Eric Jacobson

FEBRUARY 8, 2014

Customer Feedback Customer Loyalty Customer Retention Customer Service Eric Jacobson on Leadership and Management Leadership Books'

Customer Loyalty 93

Customer Loyalty Loyalty Follow-up Books 93

N2Growth Blog

MAY 3, 2017

So, it’s essential for leadership teams to pinpoint and honestly assess these capabilities. Forecasting Capabilities: How well does the leadership team know the industry? Customer Loyalty: Is the firm preferred among its customers? How easy is it for a customer to shift to another provider?

Strategy 243

Strategy Company Strategic Planning Market Segmentation 243

Jesse Lyn Stoner Blog

FEBRUARY 9, 2015

So they request favors five minutes into a new relationship, hold “fire sales” rather than building customer loyalty, and bark orders at employees rather than leading with trust. by @FSonnenberg appeared first on Seapoint Center for Collaborative Leadership. → Read More: Are You Compromising Your Future? by @FSonnenberg.

Customer Loyalty 120

Customer Loyalty Loyalty Short-term Bond 120

Steve Farber

SEPTEMBER 28, 2017

But, surprisingly enough, committees were a big key in making some dramatic internal changes that have taken OAC from a company its leadership team knew was great to one that’s also now recognized by employees, clients, and outsiders for excellence in its culture and its services. So he formed some committees, and that solved everything.

Committee 65

Committee Leadership Customer Loyalty Download 65

Harvard Business Review

FEBRUARY 22, 2024

In the modern competitive business environment, innovative social initiatives offer a unique avenue for growth, customer loyalty, and employee engagement, often overlooked by organizations. These programs not only revitalized brand images and increased public trust, but also significantly boosted sales and customer engagement.

Brand 22

Brand Execution Customer Loyalty Loyalty 22

Eric Jacobson

NOVEMBER 1, 2014

In your leadership role, it''s vital that your team members know how to deliver excellent customer service. Part of delivering excellent customer service is saying "Thank You" to your customers and knowing when to say "Thank You". Knock Your Socks Off " type service as book editor Ann Thomas and Jill Applegate would say.

Customer Loyalty 89

Customer Loyalty Loyalty Power Books 89

Eric Jacobson

APRIL 7, 2014

He is a keynote speaker and consultant on customer service issues, the customer experience, and company culture. Customer Loyalty Customer Retention Customer Service Eric Jacobson on Leadership and Management' He previously co-authored the bestselling, Exceptional Service, Exceptional Profit.

Customer Loyalty 85

Customer Loyalty Loyalty Tips Consultative 85

Harvard Business Review

MARCH 8, 2024

Such dedication distinguishes a company in a competitive market, driving sustainable growth and fostering customer loyalty. Ultimately, in a competitive landscape, the ability to understand and embody one’s unique value proposition is key to maintaining leadership and achieving long-term success.

Customer Loyalty 21

Customer Loyalty Company Loyalty Long-term 21

Tanveer Naseer

FEBRUARY 9, 2016

With this latest piece on my leadership blog, I’m delighted to announce a new partnership with The Economist Executive Education. The reason for that is because in sharing my story, the audience gains a better understanding of the journey I’ve taken that allowed me to understand these notions of leadership.

Storytelling 100

Storytelling Leadership Education Audience 100

Eric Jacobson

JANUARY 30, 2014

Provide regular customers with discounts. Customer Loyalty Customer Retention Customer Service Eric Jacobson on Leadership and Management' Thanks Bank of America and SCORE Association for these ideas from your Small Business Basics handbook.

Customer Loyalty 82

Customer Loyalty Handbook Loyalty How To 82

Eric Jacobson

JUNE 21, 2014

So, lead your team to : Respond quickly to customer complaints Refuse to defend or make excuses Offer to make the customer happy immediately Be open and honest Tell the truth and tell it as soon as you know it Bottom-line.assume that anything you do or say will become public knowledge quickly.

Customer Loyalty 91

Customer Loyalty Loyalty How To Open-book 91

Mark Sanborn

AUGUST 31, 2022

Rude behavior creates rude results: lost revenue and customer loyalty. Mark Sanborn is an award winning speaker and Leadership Expert in Residence at High Point University, the Premier Life Skills University. The post How to Avoid Rude Results appeared first on Mark Sanborn Keynote Leadership Speaker.

How To 76

How To Customer Loyalty Loyalty Politics 76

Great Leadership By Dan

JULY 2, 2015

Commitment Questions: Does your CEO clearly articulate what he/she wants the company to become for customers and constantly reinforce and drive the company in that direction? Make the Customer Leadership Executive an Officer of the Company Ensure that the CCO is at a peer level of the leaders of the organization.

CEO 120

CEO Succession Customer Loyalty Tactics 120