Strategy Driven

OCTOBER 1, 2012

I recently had a WOW experience that completely coincides with your philosophy on customer loyalty versus satisfaction. Amazon’s actions breed return on proactive, memorable service – the WOW factor, social response, and customer word of mouth. Seven Secrets of Driving Customer Loyalty – and Profits.

Loyalty 50

Loyalty Marketing Customer Loyalty ROI 50

Women on Business

DECEMBER 2, 2010

Building Customer Loyalty Building customer loyalty by being loyal to them. Any business person worth their salt will tell you that. Employee Brand Differentiation Differentiating oneself in the workforce today may hold the key.

Brand 215

Brand Press Release Discount Customer Loyalty 215

Strategy Driven

DECEMBER 22, 2014

Why is your online presence lacking, rather than having a dominant Google and social position that your customers and prospects would respect? Why are you trying to measure customer satisfaction, rather than seek and earn, and then measure customer loyalty? Consider leaving a comment! All rights reserved.

Customer Loyalty 66

Customer Loyalty Self-aware Education Seminar 66

Strategy Driven

OCTOBER 21, 2013

Do you understand it’s ALL about customer loyalty (not customer satisfaction)? Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! What actions are you willing to take? Consider leaving a comment!

Customer Loyalty 64

Customer Loyalty Reputation Loyalty Competitive Advantage 64

Strategy Driven

DECEMBER 15, 2014

If employees are not happy on the inside, customers will be served poorly on the outside. Loyalty of customers. A far cry from satisfaction, customer loyalty is at the heart of growing the business and increasing percentages of profit. Loyal customers will do business with you again and refer others to you.

CEO 66

CEO Productivity Products Loyalty 66

Strategy Driven

APRIL 9, 2012

HERE’S WHAT THEY SHOULD MEASURE: LRI otherwise known as Lost Revenue (and goodwill and customer loyalty) of Idiots. Amazon now has total market dominance based on leadership, vision, and technological excellence. They spoke over CEOs, media, newspapers, government, lobbyists, and politicians. Same with Apple.

ROI 66

ROI Media Customer Loyalty Webinar 66

Strategy Driven

JUNE 2, 2014

Customer loyalty. Leadership support. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Customer Loyalty 51

Customer Loyalty Reputation Loyalty Competitive Advantage 51

Strategy Driven

JUNE 9, 2014

Teach customer loyalty, not customer satisfaction. Customers may never be satisfied but will continue to do business with you based on your perceived value. Teach salespeople to ‘ask’ questions about the customer rather than ‘tell’ about their product. Consider leaving a comment!

Customer Loyalty 63

Customer Loyalty B2C Reputation CRM 63

Strategy Driven

FEBRUARY 17, 2014

They make recommendations that favor the customer, not the salesperson’s wallet. They think ‘customer’ not ‘sale.’ ’ That strategy leads to customer LOYALTY. They do what is best for the LONG TERM, not just make the sale. They think ‘ask’ not ‘tell.’

Customer Loyalty 50

Customer Loyalty Loyalty Competitive Advantage Follow-up 50

Strategy Driven

JULY 6, 2015

Here is John’s networking and leadership history in the Charlotte Chamber: Business Growth Network. John says, “It's about the developing core networking places and participating, getting involved, and establishing a leadership position. Trait-centered Leadership vs. Servant Leadership. Entrepreneur of the Year Awards.

Insurance 50

Insurance Committee Customer Loyalty Competitive Advantage 50

Strategy Driven

JULY 7, 2014

Earn customer loyalty. Loyalty is earned slowly over time. Loyalty is gained with quality of product, ease of doing business, availability of people, online alternatives to both purchasing and service, speed of response, and value received. Give me a weekly value message, not another sales message. Just like trust.)

Loyalty 58

Loyalty Customer Loyalty Price Reputation 58

Strategy Driven

AUGUST 11, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Leadership actions that are not an option for leaders.

Open-book 67

Open-book Document Customer Loyalty Competitive Advantage 67

Strategy Driven

DECEMBER 16, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Leadership words that need to be banned. All rights reserved.

Reputation 71

Reputation B2C B2B Customer Loyalty 71

Strategy Driven

OCTOBER 14, 2013

Alaska Airline’s leadership and management is ‘by example’ not ‘by the book.’ And customers love it. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Why is this eye opening?

Airlines 59

Airlines Open-book Customer Loyalty Competitive Advantage 59

Strategy Driven

MARCH 2, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Consider leaving a comment! All rights reserved. Who is Martin Rooney?

Open-book 50

Open-book Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

AUGUST 4, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Jeffrey has answers. ! Consider leaving a comment! All rights reserved.

Retail 67

Retail Price Customer Loyalty Learning-by-Doing 67

Strategy Driven

MAY 12, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Relate Articles: Leadership actions that are not an option for leaders.

Customer Loyalty 52

Customer Loyalty Competitive Advantage Books Seminar 52

Strategy Driven

JULY 21, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! You just finished reading The NEW TRUTH about closing the sale. !

Customer Loyalty 67

Customer Loyalty Competitive Advantage Seminar Books 67

Strategy Driven

JULY 8, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Consider leaving a comment! All rights reserved.

Objective 79

Objective Customer Loyalty Seminar Books 79

Strategy Driven

JULY 27, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Consider leaving a comment! All rights reserved.

Open-book 50

Open-book Customer Loyalty Long-term Competitive Advantage 50

Strategy Driven

DECEMBER 8, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Consider leaving a comment! All rights reserved.

Bottom-up 62

Bottom-up Reputation CEO Customer Loyalty 62

Strategy Driven

JUNE 16, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Relate Articles: Leadership words that need to be banned.

Loyalty 58

Loyalty Open-book Customer Loyalty Ethics 58

Strategy Driven

MARCH 3, 2014

Occasionally I would pick up one in the airport gift shop and read it on the plane and I continued to subscribe to the cartoon newsletter. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! All rights reserved.

Magazine 52

Magazine Advertising Customer Loyalty Content 52

Strategy Driven

MARCH 30, 2015

Reach and engage customers and prospects socially. Seek leadership positions in every group you join. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! Meet for early morning coffee every day if you can.

Loyalty 50

Loyalty Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

MAY 19, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Relate Articles: Leadership actions that are not an option for leaders.

Customer Loyalty 52

Customer Loyalty Follow-up Competitive Advantage ROI 52

Strategy Driven

SEPTEMBER 2, 2013

Talk about the issues they value the most – loyalty, productivity, morale, and profit. Maybe ask a question or two about their vision or leadership philosophy, and leave. IDEA: create a blog around executive leadership philosophies. DO NOT ASK FOR BUSINESS. Just make an impression. Start your own value messaging in social media.

Loyalty 59

Loyalty Price Customer Loyalty Competitive Advantage 59

Strategy Driven

APRIL 13, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Consider leaving a comment! All rights reserved.

Objective 50

Objective Video Customer Loyalty Competitive Advantage 50

Strategy Driven

NOVEMBER 25, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Relate Articles: Leadership actions that are not an option for leaders.

CRM 59

CRM Customer Loyalty Competitive Advantage Belief Systems 59

Strategy Driven

APRIL 6, 2015

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Consider leaving a comment! All rights reserved.

Media 50

Media Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

MARCH 4, 2013

It happens because the people who work at the airlines are undertrained, poorly managed, feel put upon by their management and their leadership, underpaid, rarely if ever praised, and are exposed to constant customer complaints. Ever get poor service at an airline? Of course you have, EVERYONE HAS. Consider leaving a comment!

Airlines 50

Airlines Loyalty Customer Loyalty Training 50

Strategy Driven

APRIL 28, 2014

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Consider leaving a comment! All rights reserved.

Customer Loyalty 59

Customer Loyalty Price Objective Competitive Advantage 59

Strategy Driven

MAY 5, 2014

In order for salespeople to feel ‘in the groove,’ and get the sales rhythm, there has to be leadership support, and there has to be leadership encouragement. Leadership has to change the word accountability to the word responsibility. And that value must be perceived as value by the customer. Here are the 7.5

Planning 52

Planning Belief Systems Customer Loyalty Reputation 52

Strategy Driven

AUGUST 8, 2012

Stage 4 is where teams come into their own and truly create customer loyalty. If the team becomes relentless in providing superior products and anticipating the changing needs of the customer, it becomes possible to become indispensable to your customers. You just finished reading Creating Customer Focused Teams, Part 3

Team 59

Team BHAG Hammer Customer Loyalty 59

Strategy Driven

MAY 14, 2012

It’s a chance for WOW, NOT an angry customer. It’s a chance for management to convert to leadership. It’s a chance for the customer to ‘tweet’ their pleasure. It’s a chance to create a loyal customer. Here’s what it is – and what it isn’t : It’s an opportunity, NOT an aggravation. Consider leaving a comment!

Course 56

Course Loyalty Customer Loyalty Quality 56

Strategy Driven

NOVEMBER 11, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Consider leaving a comment! All rights reserved.

Price 69

Price Open-book Self-aware Loyalty 69

Strategy Driven

DECEMBER 9, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Leadership words that need to be banned. All rights reserved.

Mission Statement 59

Mission Statement Customer Loyalty Competitive Advantage Library 59

Strategy Driven

FEBRUARY 4, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Consider leaving a comment! All rights reserved.

Politics 50

Politics Customer Loyalty Airlines Creativity 50