Customer Loyalty

Coaching Tip

Is the strategy, psychology and process used to get a customer to say "yes" the first time, the same for getting them to say "yes" the second time? To better serve your customer, it is necessary to understand the psychology at each step of the client's journey and what you can do to influence the customer to continue to do business with you over and over again--no matter what type of business you're in.". How Can Small Businesses Sell More Products and Services?

How To Cultivate Enduring Customer Loyalty

Eric Jacobson

"Today's customers demand something unlike anything they have ever wanted in the past -- a connection with your business," explains Noah Fleming , author of the must-read book , Evergreen. He explains why the customer is not always right. And, why not every customer is worth keeping.

Customer Loyalty – Marrying Ease With Humanity

Tanveer Naseer

Look no farther than your smart phone and you will see what your customers really want today! Put simply, the easier it is for your customers to shop, buy, receive service, and execute returns, the more likely they are to stay loyal and spend money with you.

Act Quickly To Gain Customer Loyalty

Eric Jacobson

A customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all. that: a slow response to a customer complaint triggers fear and anger. And, when that happens, the customer is afraid that he/she is going to be stuck with a product/service that doesn't work and feels angry that he/she went ahead with the purchase in the first place.

Building Customer Loyalty :: Women on Business

Women on Business

I build brand and customer trust by being loyal to THEM and by NOT expecting them to be loyal to me! How do I build customer loyalty? I earn loyalty by giving it. Decide ) Decide what your customer experiences will look like. Reducing the work a customer.

How To Increase Customer Loyalty

Eric Jacobson

"Today's customers demand something unlike anything they have ever wanted in the past -- a connection with your business," explains Noah Fleming , author of the new, must-read book , Evergreen. He explains why the customer is not always right. Your customers want to know this story.

How Responding Quickly Builds Customer Loyalty

Eric Jacobson

A customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all. that: a slow response to a customer complaint triggers fear and anger.

How To Increase Customer Loyalty: Act Quickly

Eric Jacobson

A customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all. that: a slow response to a customer complaint triggers fear and anger. And, when that happens, the customer is afraid that he/she is going to be stuck with a product/service that doesn't work and feels angry that he/she went ahead with the purchase in the first place.

How To Grow Your Business In A Competitive Industry

Strategy Driven

Diversify Product Range. It is also worth considering your product range and seeing if there are any gaps in the market that you can fill. This is a way of promoting your brand, showing your expertise, and providing value to your target customer. Product demonstration videos.

How To Cultivate Enduring Customer Loyatly

Eric Jacobson

"Today's customers demand something unlike anything they have ever wanted in the past -- a connection with your business," explains Noah Fleming , author of the must-read book , Evergreen. He explains why the customer is not always right. And, why not every customer is worth keeping.

A Leader's Guide To Forging An Iron Clad Brand

Eric Jacobson

“Brand helps us engage customers and employees, unleash our competitive advantage, and fuel enduring growth,” explains Lindsay Pedersen, author of the new book, Forging An Iron Clad Brand: A Leader’s Guide.” “And Product can be copied.

Brand 65

Blockchain Will Transform Customer Loyalty Programs

Harvard Business Review

Loyalty programs have proliferated across travel, retail, financial services, and other economic sectors. household participates in 29 different loyalty programs, according to the 2015 Colloquy Loyalty Census. Loyalty programs are ripe for some kind of disruptive innovation that would make them easier to use. See More Videos > See More Videos > All loyalty programs are vulnerable to a blockchain revolution, but the travel industry is perhaps the most at risk.

Never Say These Words To A Customer

Eric Jacobson

He wisely points out that all employees at every level should never use these four words in front of a client/customer for both obvious and perhaps not so obvious reasons: Can't -- As in, "We can't do that." "We The word "busy" gives your customer the impression they are a low priority. Customers typically want to engage in calculated risks versus playing it safe. That tells your customer you haven't done your homework.

Nine Times To Thank A Customer

Eric Jacobson

In your leadership role, it''s vital that your team members know how to deliver excellent customer service. Part of delivering excellent customer service is saying "Thank You" to your customers and knowing when to say "Thank You".

How To Respond To A Customer Who Complains

Eric Jacobson

A customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all. that: a slow response to a customer complaint triggers fear and ange r.

Four Ways To Drive Value For Your Customers

Eric Jacobson

He is a keynote speaker and consultant on customer service issues, the customer experience, and company culture. Customer Loyalty Customer Retention Customer Service Eric Jacobson on Leadership and Management

Six Ways To Make Your Customers Fall In Love With What You Do

Eric Jacobson

"Customers fall in love with or hate brands because of customer service," explains Flavio Martins, author of the book, Win the Customer. Customers call it quits when brands neglect them and fail to deliver what they need and want.

Brand 65

Six Key Ways To Make Your Customers Fall In Love With What You Do

Eric Jacobson

"Customers fall in love with or hate brands because of customer service," explains Flavio Martins, author of the book, Win the Customer. Customers call it quits when brands neglect them and fail to deliver what they need and want.

Brand 65

Never Say These Words To A Customer

Eric Jacobson

He wisely points out that all employees at every level should never use these four words in front of a client/customer for both obvious and perhaps not so obvious reasons: Can''t -- As in, "We can''t do that." "We The word "busy" gives your customer the impression they are a low priority.

Act Quickly To Build Loyalty

Eric Jacobson

A customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all. that: a slow response to a customer complaint triggers fear and anger.

The Emerging Strategy of Innovative Service

Strategy Driven

The world of the customer has dramatically changed. The tough economy has made customers more value conscious, demonstrating far more caution in how they spend their hard-earned dollar. Customers are bored and want their hearts to race and their spirits to soar.

Earn Customer Loyalty Without Losing Your Shirt

Harvard Business Review

You know, people keep telling me we need to empower our employees, but we can't just let our employees do whatever they want to satisfy customers. In our customer strategy work at Bain & Company , executives frequently express similar fears, often in far more colorful language. They worry that that their service employees will forgive fees, fail to enforce policies, and spend too much time with their customers. Customer service Managing people Organizational culture

Earn Customer Loyalty Without Losing Your Shirt

Harvard Business Review

You know, people keep telling me we need to empower our employees, but we can't just let our employees do whatever they want to satisfy customers. In our customer strategy work at Bain & Company , executives frequently express similar fears, often in far more colorful language. They worry that that their service employees will forgive fees, fail to enforce policies, and spend too much time with their customers. Customer satisfaction rose a little, but fee revenue declined.

Service Is The Key To A Customer's Heart

Eric Jacobson

"Customers fall in love with or hate brands because of customer service," explains Flavio Martins, author of the book, Win the Customer. Customers call it quits when brands neglect them and fail to deliver what they need and want.

Brand 65

Why Your Customer Loyalty Program Isn’t Working

Harvard Business Review

Airlines have clearly calculated that customers who spend more are more valuable to them than customers who fly more. This latest frequent flyer reboot is an example of how the meaning, measure, and management of “customer loyalty” are changing.

CEOs Need Hard Data on Customer Loyalty

Harvard Business Review

Three-quarters of the world's CEOs say more emphasis should be placed on measuring the value of non-financial assets such as intellectual capital and customer relationships. Many devote almost no serious time to assessing the customer relationships that ultimately create economic value. Perhaps that's the result of customer metrics long being seen as "soft" numbers with little clear connection to "hard" numbers like revenue or cash flow.

Why Responding To Customer Complaints Is Critical

Eric Jacobson

A customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all.

The Nine Best Times To Thank Your Customer

Eric Jacobson

In your leadership role, it's vital that your team members know how to deliver excellent customer service. Part of delivering excellent customer service is saying "Thank You" to your customers and knowing when to say "Thank You".

The Many Times You Should Thank Customers

Eric Jacobson

In your leadership role, it's vital that your team members know how to deliver excellent customer service. Part of delivering excellent customer service is saying "Thank You" to your customers and knowing when to say "Thank You".

How To Provide High-tech, High-touch Customer Service

Eric Jacobson

Micah Solomon’s book, High-tech, High-touch Customer Service , is all about how to inspire timeless loyalty in the demanding new world of social commerce -- one where businesses today face the increasingly challenging world of customer interactions, both online and off.

Customer Service Lessons From Author Micah Solomon

Eric Jacobson

Micah Solomon’s book, High-tech, High-touch Customer Service , is all about how to inspire timeless loyalty in the demanding new world of social commerce -- one where businesses today face the increasingly challenging world of customer interactions, both online and off.

3 Ways to Keep Clients for DECADES

Your Voice of Encouragement

Success in business depends on getting new customers. You won’t be waiting for your turn to speak so you can launch into the benefits of your product or service. Core Values Customer Loyalty Customer Service Denise Griffitts Leadership Your Partner in Success Radio

Change Initiatives Directly Affect Employee Engagement, Productivity

Six Disciplines

Drawing from research of 28,000 employees in 15 countries, Right Management's key findings from the global study include: Employee engagement is a key driver of organizational effectiveness and directly impacts productivity and profitability. According to a global study by Right Management , 94% of employees who report that change was not handled well in their organizations - are disengaged.

What CEOs want to talk about. HINT: It ain’t your product.

Strategy Driven

HARSH REALITY: It’s more than likely the CEO doesn’t want to meet with you, much less talk about your product or service. Productivity. Productivity has many sides. It may be the production of people or the production of a manufacturing facility.

CEO 111

What Are Your Blind Spots?

Lead Change Blog

Purpose, or an underlying company philosophy, not only drives strategic change, but also encourages customer loyalty and employee engagement. Far too many business leaders today are using outdated practices to engage and motivate their people?and and they’re failing miserably.

10 Advantages of Using OCR in Business

Lead Change Blog

With OCR processing , businesses can achieve operational objectives and ensure they render excellent services to customers. For customer-based businesses, ensuring customer satisfaction encourages customer retention. The following are advantages of using OCR to improve customers’ user experience. The use of OCR by enterprises increases operational efficiency to ensure every customer is satisfied with the services rendered. IMPROVED CUSTOMER SERVICE.

Forget Passion – What Employees Need Is Purpose-Led Work

Tanveer Naseer

While we might gain an uptick in productivity, the truth is that passion alone is not enough to keep that internal drive going over the long run.

‘Good’ Is Not Enough

Lead Change Blog

Nearly three-quarters of a customer’s loyalty is determined by how that customer is treated. Research conducted by McKinsey and Company found the customer experience, the more likely they will be to return and directly refer you to others.

Under New Management

Leading Blog

He questions best practices like: Banning or limiting access to e-mail actually improves productivity. Researchers believe that limiting email decreases stress and increases productivity because it cuts back on multitasking and distraction.” the customer always come first?

'Good' Is Not Enough

Lead Change Blog

Nearly three-quarters of a customer’s loyalty is determined by how that customer is treated. Research conducted by McKinsey and Company found the customer experience, the more likely they will be to return and directly refer you to others. Yet, they fall victim to a belief their bottom line will be sustained by consistently providing customers with merely a satisfactory service experience. Yesterday’s customer grade of B might not get you a C today!

How to Drive Strategies By Assessing Your Company Capabilities

N2Growth Blog

Product Strength: Where does the firm’s product set sit within the industry? Customer Loyalty: Is the firm preferred among its customers? How easy is it for a customer to shift to another provider? Can products and services be bundled?

Your career will soar if you avoid leaders’ #1 blind spot

Michael Lee Stallard

Your customers clearly see whether your employees are engaged or not. Engagement affects the quality of their work, their productivity and responsiveness, all of which affect your customers’ experience. Consider these facts: Engaged employees are 20 percent more productive than the average employee. Organizations with high-engagement scores have customer loyalty numbers that are twice the level of organizations with average employee-engagement scores.

Career 292

Preview Thursday: Help Them Grow or Watch Them Go

Lead Change Blog

Developing talent is also recognized as one of the most significant drivers of employee engagement, which in turn is the key to the business outcomes you seek: revenue, profitability, innovation, productivity, customer loyalty, quality, cycle time reduction, and more—everything organizations need to survive and thrive. We are pleased to present this excerpt from Help Them Grow or Watch Them Go by Julie Winkle Giulioni. Development Debunked. Developing employees.