Michael Lee Stallard

OCTOBER 21, 2013

Organizations with high-engagement scores have customer loyalty numbers that are twice the level of organizations with average employee-engagement scores. Michael Lee Stallard speaks and teaches workshops on leadership and employee engagement. Research shows how important employee engagement is.

Career 363

Career Customer Loyalty Bottom-up Loyalty 363

Lead Change Blog

DECEMBER 20, 2018

Developing talent is also recognized as one of the most significant drivers of employee engagement, which in turn is the key to the business outcomes you seek: revenue, profitability, innovation, productivity, customer loyalty, quality, cycle time reduction, and more—everything organizations need to survive and thrive.

Customer Loyalty 241

Customer Loyalty Human Capital Career Webinar 241

Strategy Driven

NOVEMBER 30, 2016

I’m a customer loyalty and retention expert. I’ll tell you until the cows come home that most organizations are too focused on the new customer at the expense of their existing customers, but I’m also a realist. I was doing a workshop with a 60M construction firm. Customer loyalty is never owed.

Customer Loyalty 50

Customer Loyalty Loyalty Workshop Marketing 50

Skip Prichard

JANUARY 14, 2020

For example, an employee who spends her early career in the straitlaced but excellent Member Support environment of USAA in San Antonio and then moves to Vegas to join the wild-and-woolly world of the Customer Loyalty Team at Zappos is definitely going to need an adjustment period before she feels at home. A common language.

Airlines 108

Airlines Mission Statement Customer Loyalty Mayo 108

Women on Business

DECEMBER 2, 2010

In the movie, Buddy failed dismally to keep up with the production of Etch-a-Sketch toys against the skill and speed of the other elves in the workshop. What is your company most skilled in providing your customers? Building Customer Loyalty Building customer loyalty by being loyal to them.

Brand 215

Brand Press Release Discount Customer Loyalty 215

Chart Your Course

AUGUST 14, 2012

The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again. Creating “happiness” is not just an altruistic thing to do. It has a huge impact on the bottom line.

Newsletter 165

Newsletter Insurance Class Workshop 165

Lead from Within

AUGUST 9, 2016

Build a relationship with your customers and clients and serve them well. Customer loyalty is always priceless, so make your customers partners in your mission, and always give them more than they expect. For coaching, consulting, workshops and speaking. Treat them like family; care for them and serve them well.

Customer Loyalty 60

Customer Loyalty Commitment Fashion Workshop 60