Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

The first step in achieving the vision of a decentralized, citizen-focused police service. Field operations are decentralized into four areas of the city – central, south, east, north and west. The chief begins check-ins with detectives regarding decentralization and how their work can be improved. Operating the department based on the Principles of Quality Leadership. Crosby, Peter Senge, Warren Bemis, Tom Peters, Kaoru Ishikawa, and Joseph M.