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Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

The first step in achieving the vision of a decentralized, citizen-focused police service. Field operations are decentralized into four areas of the city – central, south, east, north and west. The chief begins check-ins with detectives regarding decentralization and how their work can be improved. Year eight. Year twelve.

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Case Study: Adopting a Deming Management System in a Service Company

Deming Institute

Mason’s inability (or unwillingness) to decentralize and drive decision-making authority down to lower levels of the organization was probably a key factor in stagnation of the TQM effort at the operating level of the company.