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The Truth About How Uber’s App Manages Drivers

Harvard Business Review

The company manages a large, disaggregated workforce of “driver-partners” that deliver a relatively standardized experience to passengers, while simultaneously promoting drivers as independent entrepreneurs whose work is characterized by freedom, flexibility, and independence. million drivers are active on the platform globally.

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Traditional Strategy Is Dead. Welcome to the #SocialEra

Harvard Business Review

The fact that they are joined at the hip in so many people's minds means that marketing agencies are thriving — but that the rest of our organizations are not. The companies thriving today are operating by a new set of rules — Social Era rules. They see it as the purview of two functions: marketing and service.

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The Human Element in Digital Prototyping

Harvard Business Review

There’s a common perception that product development for digital solutions is easier than it is for physical ones. While this can be true, we’ve seen many digital solutions fail because the product development process is too far removed from the user and lacks a human touch. As the cost of operating online (i.e.,

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As Work Changes, Leadership Development Has to Keep Up

Harvard Business Review

As work itself is changing, some of the basic tenets of leadership development are being challenged. Work is being disaggregated into tasks that can be dispersed inside and outside of the organization — the “uberization” of work. Developing Tomorrow’s Leaders. Insight Center. Sponsored by Korn Ferry.