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Are These Systems Serving or Subverting Organization Results?

The Practical Leader

Harvard Business School Professor Ted Levitt, a leading research and author in management, marketing, and former editor of Harvard Business Review, said “Early decline and certain death are the fate of companies whose policies are geared totally and obsessively to their own convenience at the total expense of the customer.”

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The Strategic Value of APIs

Harvard Business Review

Large numbers of developers responded, and some offered immensely popular applications such as Printicular from MEA Labs , which allows users to print photos at Walgreens from either their phones or their accounts with Facebook, Instagram, or Dropbox. The API is the core engine driving this strategy. Twitter acquired TweetDeck in 2011.

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More Universities Need to Teach Sales

Harvard Business Review

Compared to professions like engineering or business disciplines like Finance or Operations, the concept of a dedicated salesperson is relatively recent. Sales was traditionally seen as a form of service work, with an emphasis primarily on developing moral character. That’s a big topic in its own right.

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Pricing Strategy: Pricking the Veil of Value Exchange

Strategy Driven

The marketing orientation focuses the purpose of the firm towards serving customer needs profitably – an orientation supported by the late greats Peter Drucker and Theodore Levitt. Evaluating the willingness to pay of millions of customers requires the development of a new corporate capability. These are two very simple concepts.

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When Do Regulators Become More Important than Customers?

Harvard Business Review

Then one of the engineering executives, a fracking enthusiast and unconventional extraction technologies champion, spoke up. With apologies to Ted Levitt , a new “Marketing Myopia 2.0” Which customer had the biggest impact on new value creation? What customer would matter most in five years? ” has emerged.