DISC Model FAQ's: Can Your Personality Style Change Over Time.

The Recovering Engineer

DISC Model FAQ’s: Can Your Personality Style Change Over Time May 4, 2010 by Guy Harris Filed under DISC Model , Video 3 Comments Guy Answers the Question: Can Your Personality Style Change Over Time? This article is from the DISC FAQs series.

FAQ 132

Get Over Yourself To Develop Effective Communication Skills | Guy.

The Recovering Engineer

I teach and coach others on developing effective communication skills, and I wasn’t really using them. Learn More… Comments 3 Responses to “Get Over Yourself To Develop Effective Communication Skills&# Janet says: February 5, 2010 at 11:40 pm Thanks Guy.

Skills 247

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Effective Communication Skills: How to Quickly Guess a Person's.

The Recovering Engineer

This article is from the DISC FAQs series. DISC Model FAQs: Can Four Styles Really Describe Everyone? DISC Model FAQs: Could I Have More Than One DISC Behavior Style? DISC Model FAQs: Can I Have One DISC Style at Work and Another DISC Style at Home?

Skills 252

Rules Without Relationship Breed Rebellion | Guy Harris: The.

The Recovering Engineer

And, you should develop a relationship before you attempt to enforce them. Related posts: Vote in the Best of Leadership Blogs DISC Model FAQ’s: Is Changing Your Behavior Phoney?

FAQ 217

How to Kickstart Your SEO Strategy in Five Easy Steps

Strategy Driven

Voice search is becoming increasingly popular, and a great way to capitalize on voice search is to create an FAQ page in question and answer format. Online Marketing and Website Development business management search engine optimization strategydriven

FAQ 15

The World Of Websites: Everything You’ll Ever Need To Know

Strategy Driven

Because they involve code, plugins, development, widgets and more. As you start to gather this information, you may even want to hire a developer to help you edit your template or create a new design that will suit your user journey better.

PR 75

How to Make Your Next 12 Months Your Best 12 Months

Kevin Eikenberry

Consulting Speaking Training Products KevinEikenberry.com About Blog Home Blogs I Like Leadership Learning Subscribe How to Make Your Next 12 Months Your Best 12 Months by Kevin Eikenberry on December 6, 2010 in Change , Personal Development , Products , Setting Goals , Video With 2011 just 26 days away, people are already starting to think about “Next Year.&# (Chicago Cub fans are perhaps the best at this – but they’ve had a lot of practice!). I figure it is better to get a jump everyone else. After all, why wait until the New Year to think about your goals and plans? Why not Start Today? That’s why we are offering our Start Today Learning System now – 26 days before the New Year – at a 26% discount. What’s in this System? I’m glad you asked. It includes: Start Today! Make Your Next 12 Months Your Best 12 Months recording and manual Remarkable Leaders Set Goals Successfully recording and manual Kevin’s Remarkable Leaders Support Goal Achievement recording and manual The Power of 26 Workbook A Goal Setting Template That’s an 8-piece package (plus a bonus FAQ included) built with you – and your success – in mind. Get all the details now. Why the discount? To give you one more reason to invest in yourself with this life changing system – and do it now! Use special code 2ST6 when you place your order to get your 26% discount. If you’re still not sure – you can start with more than 20 short videos I created discussing questions people ask about goals. Check out all of these f.ree resources at www.Next12MonthsBest12Months.com. Remember, you only 26 days to take advantage of the 26% off discount. You can change your life – start today! Join the Bud to Boss Community to Connect to Resourcing Relationships Our new Bud to Boss Community will provide resources and support to help you become the best leader you can be. In the community, you can: Read articles about how to make a successful transition to leadership Listen to audio or watch video on a range of leadership topics Get special reports and ebooks to help you become a Remarkable Leader To join the free community and gain access to great resources and relationships, enter your information below and click on the "Give Me Access" Button. Cancel reply Leave a Comment Previous post: Finding Your Bigness Balance: Seven Ways to Properly Set the Size of Your Goals Next post: Leaders as Super Heroes – a Guest Post from Becky Robinson Why I Blog Tag Cloud Popular Posts Recent Comments 360 assessment attitude change choice coaching confidence corporate leadership decisions executive leadership expectations feedback goals innovative leadership inspiration leadership leadership activities leadership activity leadership development leadership development program leadership development training leadership influence listening marketing Mentoring Obama organizational leadership development passion Personal Development persuasion planning productivity professional development questions reading sales selling social media strategic leadership Success supervisor time management trust twitter values vision What is Your Waldo? Do You Really Need a Meeting to Make a Decision? Five Keys to Better Decision Making in Meetings Nine Steps for Creating and Maintaining Team Ownership of Ideas and Goals Blogs I Like Get Uncomfortable! Five Reasons to Make Discomfort Your Friend How to Get Lazy People to Work Ten Decisions Leaders Make Everyday Ten Ways to Make a Great First Impression Five Minutes - a Key to Successful Time Management Kevin Eikenberry: Thanks Dave!Kevin :) Dave: Great summary and key advice f Poul Andreassen: Good insight on things relatin Poul Andreassen: Good one on Childish behavior, Kevin Eikenberry: Hope you do enjoy!Kevin :) Susan Young: Funny - I just added this to m Poul Andreassen: I should add this book in my s Poul Andreassen: Helpful lessons on leadership Kevin Eikenberry: You are welcome Valerie!Kevi Valerie: I really like this 280 daily i Search This Blog My Thoughts On… Accountability Achievement Books Building Relationships Change Change Leadership Collaboration Communication Connection Creativity Customer Mindset Customer Relationships Customer Service Decision Making Devloping Others Empowerment From Bud to Boss Gratitude Guest Posts Influence Innovation Intention Leadership Leadership Blogs Leadership Communication Learning Manage Projects Mentoring Personal Development Products Reading Relationships Remarkable Leadership Remarkable Leadership Learning System Responsibility Setting Goals Solving Problems Success Surveys Teams Telesminars Training Uncategorized Video A Special Offer My Books Featured Product Recent Archives Select Month February 2011 January 2011 December 2010 November 2010 October 2010 September 2010 August 2010 July 2010 June 2010 May 2010 April 2010 March 2010 February 2010 January 2010 December 2009 November 2009 October 2009 September 2009 August 2009 July 2009 June 2009 May 2009 April 2009 March 2009 February 2009 January 2009 December 2008 November 2008 March ’04 To Nov ’09 Looking for articles before November of 2009? Unleash Your Remarkable Potential Newsletter Video Insights Connect With Me Ask Me A Question Public Workshop Dates Bud To Boss – Indianapolis, In Public Workshop Information Special Reports Online MBA Rankings This site runs on the Thesis theme for Wordpress.

My Interview With Mike Phillips on Lead the Team

The Recovering Engineer

Subscribe to Receive Updates Home About This Blog Archives Great Reading Contact Me my business about me Communication Skills Persuasion DISC Model Family Relationships Parenting Leadership Skills Post Series Reflections Decision Making From Our Cats Personal Change Resolving Conflict Problem Solving Video Browse > Home / Leadership Skills / My Interview With Mike Phillips on Lead the Team My Interview With Mike Phillips on Lead the Team February 2, 2011 by Guy Harris Filed under Leadership Skills 3 Comments For the last few weeks, I’ve really been running hard working with clients, developing coaching relationships, and a host of activities for the launch of the book I co-authored with Kevin Eikenberry – From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership. Among the launch activities are guest blog posts, articles, and interviews. Today, I am preparing for an interview with Mike Phillips ( @leadtheteam ) of Lead the Team. This interview airs tonight at 10:30 Eastern time, and you can listen using this link. It will also be online after the live interview. The interview happened on February 2. It’s now available as an on-demand broadcast using this player. Listen to internet radio with Lead The Team on Blog Talk Radio If you liked this post, please tweet it, like it, share it, or leave a comment. For periodic email updates, special offers, and other occasional gifts available only to email subscribers, complete this form. Related posts: It Takes a Team Management Tip Audio Interview with Nick McCormick From Bud to Boss: My Audio Interview With Wayne Turmel Eliciting Excellence – A Great Online Learning Opportunity Daylight Savings Time Observations: We Tend to Go Negative Tags: From Bud to Boss , interveiw , Leadership Skills , Mike Phillips Guy Harris describes himself as a recovering engineer. He has degrees in Chemical Engineering and he served as a Nuclear Engineering officer in the U.S. Navy. He is an engineer by nature, by training, and experience. He has spent many years learning to connect and communicate with other people more effectively. With concerted effort and focused study, he has become a Human Behavior and Conflict Resolution Specialist. He now enjoys speaking, writing, and teaching these relationship principles to others. — Learn More… Comments 3 Responses to “My Interview With Mike Phillips on Lead the Team&# Mike Phillips says: February 2, 2011 at 11:16 pm Great talk Guy! Thanks for taking the time to speak with me. I’m sure the book will do great, it’s AWESOME! Mike Phillips´s last blog. The Fear Factor – Define and Own It! Reply Guy Harris says: February 2, 2011 at 11:19 pm Hi Mike – Thanks for the interview. It was fun to speak with you. I hope the interview helps your listeners. Reply Trackbacks Check out what others are saying about this post. From Bud to Boss: My Interview with LeaderLab | Guy Harris: The Recovering Engineer says: February 3, 2011 at 10:41 am [.] I posted a link to an interview I did with Mike Phillips on Lead the Team. Today, I’ve got another interview to share with you that I did with David Birkus of [.] Reply What Do You Think? Tell me what youre thinking. and oh, if you want a pic to show with your comment, go get a gravatar ! Click here to cancel reply. Featured Video The Recovering Engineer YouTube Channel From Bud to Boss Connect With Me Subscription Options Email updates. Get updates in an RSS reader. Check Out These Sites Article Series Connecting With People DISC Model FAQs Take Charge of Your Life Popular Articles The DISC Model of Human Behavior - A Quick Overview Conflict Resolution Tips: Task Oriented People with People Oriented Individuals Effective Communication Skills: How to Quickly Guess a Person’s DISC Style Task-Oriented vs People-Oriented: A Common Source of Conflict Communication Tips: Connecting With Outgoing, Task-Oriented People Article Categories Select Category Communication Skills Decision Making DISC Model Family Relationships Featured Article From Our Cats Gallery Leadership Skills Parenting Personal Change Persuasion Post Series Problem Solving Recommendations Reflections Resolving Conflict Video Common Article Tags assertive communication behavioral style business relationships Communication Skills conflict resolution DISC Model disc style effective communication skills emotional control emotional intelligence Family Relationships get over yourself influence Leadership Skills Parenting parenting skills perception perspective persuasion Resolving Conflict self awareness self control understanding understanding people workplace conflict resolution Articles By Date Select Month February 2011 January 2011 December 2010 November 2010 October 2010 September 2010 August 2010 July 2010 June 2010 May 2010 April 2010 March 2010 February 2010 January 2010 September 2009 August 2009 December 2008 My Older Articles RecoveringEngineer.com launched in Jan 2010. Most of my older posts can be found at. Video Insights Blog Stats Home · Contact Me · Privacy Policy · Sitemap Copyright © 2010 · All Rights Reserved · Based on Revolution Church theme by Brian Gardner · Modified by Guy Harris · Powered by WordPress · Admin Close for now. Never show again. Get Email Updates

FAQ 157

5 Powerful Ways to Generate More Business Leads

Strategy Driven

While FAQs can be an effective way to answer a potential customer’s questions, it lacks the personal touch. Entrepreneurship Marketing & Sales Online Marketing and Website Development business management Marketing and Sales online marketing strategydriven

FAQ 81

The DISC Model of Human Behavior – A Quick Overview | Guy Harris.

The Recovering Engineer

He developed a theory that people tend to develop a self-concept based on one of four factors — Dominance, Inducement, Steadiness, or Compliance. Later psychologists and behavioral specialists developed a variety of practical tools to apply Marston’s theory.

FAQ 243

Managing Across Generations: Leadership Coaching Success Story

Mike Cardus

Leadership Coaching & Development Case Study from the Exponent Leadership Process. “I The following agency-wide program was developed and implemented: Collaboration Across Departments. They developed a measurement and feedback system which was used weekly to evaluate progress.

How To Control Your Anger: Two Questions To Ask Yourself | Guy.

The Recovering Engineer

Subscribe to Receive Updates Home About This Blog Archives Great Reading Contact Me my business about me Communication Skills Persuasion DISC Model Family Relationships Parenting Leadership Skills Post Series Reflections Decision Making From Our Cats Personal Change Resolving Conflict Problem Solving Video Browse > Home / Communication Skills , Resolving Conflict , Video / How To Control Your Anger: Two Questions To Ask Yourself How To Control Your Anger: Two Questions To Ask Yourself April 8, 2010 by Guy Harris Filed under Communication Skills , Resolving Conflict , Video 2 Comments Guy Shares Two Questions to Help You Control Your Anger A question that often comes up in my conversations and training sessions regarding conflict resolution is this: How do I control my anger? Great question. Sadly, it’s often the wrong question. Anger is not really a primary emotion. It does not come first. It may come quickly. It just doesn’t come first. Anger is generally the result of something else. If you imagine at your emotional container like a bottle filled with a carbonated beverage and sealed with a stopper, you can develop a simple model for understanding what happens when you get angry so that you can attack the anger at it’s source rather than trying to control it after it happens. So, we have our emotional container represented by a bottle filled with a carbonated beverage. Now, we shake it up, and we get an explosion of foam. The foam represents anger. Have you ever had a sink full of foam when you were trying to wash your dishes? If you have, you realize just how difficult it is to get rid of the foam. Well, anger is the same way. Once it blows out of us, it is really difficult to reign in and clean-up. It would be better to stop the foam (anger) before the explosion. One tactic for controlling anger at its source is to recognize that by removing what came before the foam, we never have to deal with it at all. Since anger is a secondary emotion, we can dig past it to the primary emotion behind it and deal with that rather than trying to deal with the anger. In many cases, the primary emotion triggered by an event in our lives will be one of two things: Fear, or Hurt/Pain (either physical or emotional) If we can learn to identify which of these is at work in us when we start to feel “angry,&# we can deal with the primary emotion in a way that can remove or reduce it. When we do that effectively, we get our anger under control by never letting it get ramped-up in the first place. Several months ago, I read the results of a study that said a key predictor of domestic violence was the inability to clearly articulate emotions. The strategy I am proposing here aims at improving your skills in the area of expressing what is really inside rather than letting it build to the point of explosion. When we back-up the chain of emotional responses to the key, underlying, primary emotion, we can often express our fear or hurt more clearly so that it never escalates to full-blown anger. How do you apply this approach? When you feel anger welling up inside you, stop and ask yourself these questions: What do I fear?, and What is causing my pain? If you can find an answer to these questions and then express the emotion in a healthy way, you just might avoid the need to clean-up the foam of your anger. (I don’t mean to suggest that getting angry is always a bad thing. It’s just often a bad thing, if you want to preserve relationships. I’m also not suggesting that this is the only way to get your anger under control. It’s just one way to do it. If you have other suggestions, please leave them in the comments section below.) If you liked this post, please tweet it, like it, share it, or leave a comment. For periodic email updates, special offers, and other occasional gifts available only to email subscribers, complete this form. Related posts: Resolving Conflict Lesson: Watch Your Step Conflict Resolution Insights: Why Conflicts Escalate DISC Model Frequently Asked Questions Snow Drifts, Driving Lessons, and Conflict Resolution Why Your Natural Response to Conflict is Probably Wrong & What You Can Do About It Tags: anger , anger management , conflict resolution , conversations , emotion , fear , Resolving Conflict , self awareness , self control Guy Harris describes himself as a recovering engineer. He has degrees in Chemical Engineering and he served as a Nuclear Engineering officer in the U.S. Navy. He is an engineer by nature, by training, and experience. He has spent many years learning to connect and communicate with other people more effectively. With concerted effort and focused study, he has become a Human Behavior and Conflict Resolution Specialist. He now enjoys speaking, writing, and teaching these relationship principles to others. — Learn More… Comments 2 Responses to “How To Control Your Anger: Two Questions To Ask Yourself&# Trackbacks Check out what others are saying about this post. Tweets that mention How To Control Your Anger: Two Questions To Ask Yourself : Guy Harris: The Recovering Engineer -- Topsy.com says: April 8, 2010 at 8:11 am [.] This post was mentioned on Twitter by Guy Harris. Guy Harris said: How To Control Your Anger: Two Questions To Ask Yourself [link] [.] Reply Instrumentation and Control Engineer – Noramtec Consultants Inc … | Control Engineering Addict says: April 8, 2010 at 3:26 pm [.] How To Control Your Anger: Two Questions To Ask Yourself : Guy … [.] Reply What Do You Think? Tell me what youre thinking. and oh, if you want a pic to show with your comment, go get a gravatar ! Click here to cancel reply. Featured Video The Recovering Engineer YouTube Channel From Bud to Boss Connect With Me Subscription Options Email updates. Get updates in an RSS reader. Check Out These Sites Article Series Connecting With People DISC Model FAQs Take Charge of Your Life Popular Articles The DISC Model of Human Behavior - A Quick Overview Conflict Resolution Tips: Task Oriented People with People Oriented Individuals Effective Communication Skills: How to Quickly Guess a Person’s DISC Style Task-Oriented vs People-Oriented: A Common Source of Conflict Communication Tips: Connecting With Outgoing, Task-Oriented People Article Categories Select Category Communication Skills Decision Making DISC Model Family Relationships Featured Article From Our Cats Gallery Leadership Skills Parenting Personal Change Persuasion Post Series Problem Solving Recommendations Reflections Resolving Conflict Video Common Article Tags assertive communication behavioral style business relationships Communication Skills conflict resolution DISC Model disc style effective communication skills emotional control emotional intelligence Family Relationships get over yourself influence Leadership Skills Parenting parenting skills perception perspective persuasion Resolving Conflict self awareness self control understanding understanding people workplace conflict resolution Articles By Date Select Month February 2011 January 2011 December 2010 November 2010 October 2010 September 2010 August 2010 July 2010 June 2010 May 2010 April 2010 March 2010 February 2010 January 2010 September 2009 August 2009 December 2008 My Older Articles RecoveringEngineer.com launched in Jan 2010. Most of my older posts can be found at. Video Insights Blog Stats Home · Contact Me · Privacy Policy · Sitemap Copyright © 2010 · All Rights Reserved · Based on Revolution Church theme by Brian Gardner · Modified by Guy Harris · Powered by WordPress · Admin Close for now. Never show again. Get Email Updates

FAQ 142

Effective Communication Skills: Use And More than But

The Recovering Engineer

Related posts: Effective Communication Skills: You Don’t Know Until You Ask Get Over Yourself To Develop Effective Communication Skills Effective Communication Skills: How to Quickly Guess a Person’s DISC Style Effective Communication: What DO You Want?

Skills 225

Seven Workplace Conflict Resolution Tips | Guy Harris: The.

The Recovering Engineer

How to apply powerful psychological principles in a practical way to help you control your response and develop influence with others.

Tips 215

How To Get People To Do What You Want

The Recovering Engineer

Subscribe to Receive Updates Home About This Blog Archives Great Reading Contact Me my business about me Communication Skills Persuasion DISC Model Family Relationships Parenting Leadership Skills Post Series Reflections Decision Making From Our Cats Personal Change Resolving Conflict Problem Solving Video Browse > Home / Communication Skills , Leadership Skills , Persuasion / How To Get People To Do What You Want How To Get People To Do What You Want February 4, 2010 by Guy Harris Filed under Communication Skills , Leadership Skills , Persuasion Leave a Comment This week, I have lead two-days of Bud To Boss training and participated on two expert panel discussions at a major trade show. All week, I have been sharing my thoughts and insights on communication skills, motivation theory, leadership, team-building, and persuasion. The thought behind much (not all) of what I was asked in my role as seminar leader and expert panelist basically reduced to this: How do I get people to do what I want them to do. My short answer: you don’t. People do what they want to do and not what you want them to do. There are some things you can do to create situations where people want to do what you want them to do. Still, in the end, they did it because they wanted to not because you wanted them to. You can do some things to improve your communication skills. You can work on controlling your body language, modifying your tone, and choosing the best words for both the situation and the person you’re speaking with. Short of overt coercion, you cannot make another person do anything. (Even then, you just made not doing it painful enough that they wanted to do it to avoid the pain of not doing it.) Assuming that you want to have a productve relaitonship with the other person in this question, the real question is not “How do I get them to do what I want them to do?&# The better question to ask is: “How do I get myself to do the things that will connect with this person so that they will want to cooperate with me?&# In the process of changing your behaviors, I have another thought to offer. Working to control your words and actions will require you to pay close attention to the other person. When you do this, you just might learn that they have some good ideas as well. Photo credit: [link] / CC BY 2.0 If you liked this post, please tweet it, like it, share it, or leave a comment. For periodic email updates, special offers, and other occasional gifts available only to email subscribers, complete this form. Related posts: Communication Tips: Connecting With Outgoing, People-Oriented People Effective Communication: What DO You Want? Get Over Yourself To Develop Effective Communication Skills Communication Tips: Connecting With Reserved, People-Oriented People Conflict Resolution Tips: Task Oriented People with People Oriented Individuals Tags: Communication Skills , cooperation , influence , Leadership Skills , persuasion Guy Harris describes himself as a recovering engineer. He has degrees in Chemical Engineering and he served as a Nuclear Engineering officer in the U.S. Navy. He is an engineer by nature, by training, and experience. He has spent many years learning to connect and communicate with other people more effectively. With concerted effort and focused study, he has become a Human Behavior and Conflict Resolution Specialist. He now enjoys speaking, writing, and teaching these relationship principles to others. — Learn More… What Do You Think? Tell me what youre thinking. and oh, if you want a pic to show with your comment, go get a gravatar ! Click here to cancel reply. Featured Video The Recovering Engineer YouTube Channel From Bud to Boss Connect With Me Subscription Options Email updates. Get updates in an RSS reader. Check Out These Sites Article Series Connecting With People DISC Model FAQs Take Charge of Your Life Popular Articles The DISC Model of Human Behavior - A Quick Overview Conflict Resolution Tips: Task Oriented People with People Oriented Individuals Effective Communication Skills: How to Quickly Guess a Person’s DISC Style Task-Oriented vs People-Oriented: A Common Source of Conflict Communication Tips: Connecting With Outgoing, Task-Oriented People Article Categories Select Category Communication Skills Decision Making DISC Model Family Relationships Featured Article From Our Cats Gallery Leadership Skills Parenting Personal Change Persuasion Post Series Problem Solving Recommendations Reflections Resolving Conflict Video Common Article Tags assertive communication behavioral style business relationships Communication Skills conflict resolution DISC Model disc style effective communication skills emotional control emotional intelligence Family Relationships get over yourself influence Leadership Skills Parenting parenting skills perception perspective persuasion Resolving Conflict self awareness self control understanding understanding people workplace conflict resolution Articles By Date Select Month February 2011 January 2011 December 2010 November 2010 October 2010 September 2010 August 2010 July 2010 June 2010 May 2010 April 2010 March 2010 February 2010 January 2010 September 2009 August 2009 December 2008 My Older Articles RecoveringEngineer.com launched in Jan 2010. Most of my older posts can be found at. Video Insights Blog Stats Home · Contact Me · Privacy Policy · Sitemap Copyright © 2010 · All Rights Reserved · Based on Revolution Church theme by Brian Gardner · Modified by Guy Harris · Powered by WordPress · Admin Close for now. Never show again. Get Email Updates

FAQ 232

From Bud to Boss: My Audio Interview With Wayne Turmel | Guy.

The Recovering Engineer

This is the topic of the Bud to Boss workshop that Kevin Eikenberry and I developed).

FAQ 212

Leadership Lesson From General McChrystal: Get Onboard or Get Out.

The Recovering Engineer

Subscribe to Receive Updates Home About This Blog Archives Great Reading Contact Me my business about me Communication Skills Persuasion DISC Model Family Relationships Parenting Leadership Skills Post Series Reflections Decision Making From Our Cats Personal Change Resolving Conflict Problem Solving Video Browse > Home / Leadership Skills / Leadership Lesson From General McChrystal: Get Onboard or Get Out Leadership Lesson From General McChrystal: Get Onboard or Get Out June 27, 2010 by Guy Harris Filed under Leadership Skills 2 Comments Last week, an important leadership lesson played out on the world stage between General Stanley McChrystal and President Barack Obama. The wikipedia article about General McChrystal says: Following insubordinate remarks about Vice President Joe Biden and other administration officials attributed to McChrystal and his aides in a Rolling Stone article, McChrystal was recalled to Washington, D.C. where President Barack Obama accepted his resignation I have not seen the article containing the reportedly insubordinate comments, and I am not attempting to make any political statement concerning General McChrystal or President Obama. I am simply observing the outcome of a leadership act: a high level leader who reports to a higher level leader within an organization took his discontent public and he had to leave the organization as a result. On one side, some commentators have criticized General McChrystal for harming the Army’s mission in Afghanistan. On the other extreme, I heard speculation that General McChrystal may have made a public statement as a way to make his concerns known and to drive policy changes to protect his soldiers with full knowledge that it would lead to his removal from command. Frankly, I don’t know General McChrystal’s motivations, and I’m not going to speculate about them. I do know what happened, and I believe it demonstrates a valuable leadership lesson: Disagree in private and agree in public. Here’s what I mean by that statement. As a leader with the responsibility to carry out policy decisions made by others, do your arguing, debating, and persuading in private. When you are in public, show your support and commitment to the organization’s vision and mission. If you see a moral or ethical dilemma, get out of the organization. If you cannot find a way to support the organizational direction, get out of the organization. You simply should not stay in an organization, especially as a leader, if you do not support the organization’s goals. As my friend and colleague Kevin Eikenberry says, “Vegetarians probably shouldn’t be servers in a steak house.&# You might survive for a while by hiding or suppressing your dissatisfaction and discontent, but it probably won’t last for long. You will likely say or do something eventually to hurt your leadership effectiveness. Learn from the lesson demonstrated in the case of General McChrystal, get onboard with the organization’s mission or get out of the organization. Photo credit. If you liked this post, please tweet it, like it, share it, or leave a comment. For periodic email updates, special offers, and other occasional gifts available only to email subscribers, complete this form. Related posts: Vote in the Best of Leadership Blogs Group Problem Solving – Give People a Chance to Talk Conflict Resolution from John Wooden – What’s Right Not Who’s Right Tags: leadership competency , leadership development , leadership example , Leadership Skills , role model Guy Harris describes himself as a recovering engineer. He has degrees in Chemical Engineering and he served as a Nuclear Engineering officer in the U.S. Navy. He is an engineer by nature, by training, and experience. He has spent many years learning to connect and communicate with other people more effectively. With concerted effort and focused study, he has become a Human Behavior and Conflict Resolution Specialist. He now enjoys speaking, writing, and teaching these relationship principles to others. — Learn More… Comments 2 Responses to “Leadership Lesson From General McChrystal: Get Onboard or Get Out&# Kenny says: June 28, 2010 at 10:17 pm Guy, I just watched one of your ‘Video Insights’ It’s brief, but the insight is valuable. You have a clear and factual communication style that I admire. I enjoy learning from you. I’m excited to hear more about your new book too. Keep me posted. Thanks. Reply Guy Harris says: June 29, 2010 at 8:35 am Hi Kenny, Thanks for stopping by and leaving a comment. It’s great to hear from you. Thanks also for the kind words. Guy Reply What Do You Think? Tell me what youre thinking. and oh, if you want a pic to show with your comment, go get a gravatar ! Click here to cancel reply. Featured Video The Recovering Engineer YouTube Channel From Bud to Boss Connect With Me Subscription Options Email updates. Get updates in an RSS reader. Check Out These Sites Article Series Connecting With People DISC Model FAQs Take Charge of Your Life Popular Articles The DISC Model of Human Behavior - A Quick Overview Conflict Resolution Tips: Task Oriented People with People Oriented Individuals Effective Communication Skills: How to Quickly Guess a Person’s DISC Style Task-Oriented vs People-Oriented: A Common Source of Conflict Communication Tips: Connecting With Outgoing, Task-Oriented People Article Categories Select Category Communication Skills Decision Making DISC Model Family Relationships Featured Article From Our Cats Gallery Leadership Skills Parenting Personal Change Persuasion Post Series Problem Solving Recommendations Reflections Resolving Conflict Video Common Article Tags assertive communication behavioral style business relationships Communication Skills conflict resolution DISC Model disc style effective communication skills emotional control emotional intelligence Family Relationships get over yourself influence Leadership Skills Parenting parenting skills perception perspective persuasion Resolving Conflict self awareness self control understanding understanding people workplace conflict resolution Articles By Date Select Month February 2011 January 2011 December 2010 November 2010 October 2010 September 2010 August 2010 July 2010 June 2010 May 2010 April 2010 March 2010 February 2010 January 2010 September 2009 August 2009 December 2008 My Older Articles RecoveringEngineer.com launched in Jan 2010. Most of my older posts can be found at. Video Insights Blog Stats Home · Contact Me · Privacy Policy · Sitemap Copyright © 2010 · All Rights Reserved · Based on Revolution Church theme by Brian Gardner · Modified by Guy Harris · Powered by WordPress · Admin Close for now. Never show again. Get Email Updates

FAQ 258

It Takes a Team

The Recovering Engineer

We have our families who have tolerated the long-hours of travel, phone calls, blog posts, article writing, meetings, and website development it takes to get a book written, published, and sold.

Team 193

Fulfilling Employee Needs – Ten Critical Issues for Leaders to.

The Recovering Engineer

Even when the list starts shifting to personal development, task accomplishment and money issues, there are still relationship based items mixed in. I’d lump trust and respect and add training and development to the list. Good point about training and development.

FAQ 216

Conflict Resolution Techniques: Question Your Assumptions | Guy.

The Recovering Engineer

I see the same problem develop just about everywhere I see people interact.

Pryor 225

Group Problem Solving - Give People a Chance to Talk | Guy Harris.

The Recovering Engineer

Quickly, in less than an hour, we listed, ranked and developed specific action plans for overcoming their biggest challenges.

FAQ 225

Conflict Resolution Insights: Why Conflicts Escalate | Guy Harris.

The Recovering Engineer

I’m drawing some of this post content from a video course I am developing on resolving personal workplace conflicts.

FAQ 237

Two Great Learning Opportunities for Aspiring Leaders

The Recovering Engineer

In developing the book, Kevin and I thought of many ways to get the tips, techniques, insights, and ideas we developed in the book into as many people’s hands as possible, and you have an opportunity to take advantage of two of those events in the next few weeks.

FAQ 134

Vote in the Best of Leadership Blogs

The Recovering Engineer

All you have to do is claim it to get access to leadership development resources including: Videos Ebooks Special reports Audio recordings Excerpts from the new book, From Bud to Boss And more!

Blog 144

Take It, Leave It, or Change It

The Recovering Engineer

If it was more negative, we needed to develop a plan to leave the situation.

Effective Communication: Begin With The End In Mind | Guy Harris.

The Recovering Engineer

Subscribe to Receive Updates Home About This Blog Archives Great Reading Contact Me my business about me Communication Skills Persuasion DISC Model Family Relationships Parenting Leadership Skills Post Series Reflections Decision Making From Our Cats Personal Change Resolving Conflict Problem Solving Video Browse > Home / Communication Skills , Leadership Skills , Persuasion , Resolving Conflict / Effective Communication: Begin With The End In Mind Effective Communication: Begin With The End In Mind March 18, 2010 by Guy Harris Filed under Communication Skills , Leadership Skills , Persuasion , Resolving Conflict 5 Comments In his classic success text, The Seven Habits of Highly Effective People , Stephen Covey says we should begin with the end in mind. I have seen this concept discussed in a number of ways and in a variety of contexts. And today, I was reminded of the importance of this concept in virtually every area of our lives. Specifically, I received feedback from a coaching client about how this concept had helped her in her professional life. This particular person is a hard-working, intelligent, kind, and capable person. She, like many of us, has one or two challenging professional relationships. In her case, she likes, trusts, respects AND has a challenge with one of her colleagues. Because they work in an environment that is dynamic and rapidly changing, she often has conversations on new projects, initiatives, and ideas. Sometimes, she does not think of every question to ask for clarity and understanding at the time of her initial conversation about new projects with this colleague. In the past in these situations, she found that she felt criticized and ridiculed when she had to go back for clarity a day or so later. She knew that she needed clarity, and the feeling of being criticized when she went back to her colleague resulted in her avoiding the follow-up conversations. In one of our coaching calls a few weeks ago, I suggested that she tell the person in advance that she might have further questions when she got back to her desk and that she would likely call the next day to get answers on these questions. She has done that over the last few weeks, and today she reported that the quality of her interactions with her colleague has improved remarkably. This communication strategy matches the concept of begin with the end in mind. By telling her colleague that she will likely have questions, she is: Establishing reasonable expectations with her colleague, Preparing her colleague to receive the call, and Showing that she is concerned with a positive outcome. She has taken personal responsibility to change what she can change rather than going into a blaming mindset or set of behaviors with regard to her colleague. She has made a consistent and persistent effort to make sure that her communications are as clear as possible. She has embodied what this blog is all about: learning to get over your ego, fears, self-consciousness, and self-protective behaviors to do what needs to be done to have healthy, productive relationships in all areas of your life. I won’t be sharing her name, but she knows who she is. Since I wasn’t personally present to observe her interactions over the last few weeks, I may have some of the details a little off. I think she’ll be okay with that. Mostly, I want her to know that I am proud of her efforts and her success, and I want the rest of my readers to learn from her example. Photo credit: [link] / CC BY 2.0 If you liked this post, please tweet it, like it, share it, or leave a comment. For periodic email updates, special offers, and other occasional gifts available only to email subscribers, complete this form. Related posts: Effective Communication: What DO You Want? Effective Communication Skills: You Don’t Know Until You Ask Effective Communication Skills: How to Quickly Guess a Person’s DISC Style Get Over Yourself To Develop Effective Communication Skills Effective Communication Skills: Use And More than But Tags: assertive communication , Communication Skills , effective communication skills , Leadership Skills , Parenting , persuasion , Resolving Conflict Guy Harris describes himself as a recovering engineer. He has degrees in Chemical Engineering and he served as a Nuclear Engineering officer in the U.S. Navy. He is an engineer by nature, by training, and experience. He has spent many years learning to connect and communicate with other people more effectively. With concerted effort and focused study, he has become a Human Behavior and Conflict Resolution Specialist. He now enjoys speaking, writing, and teaching these relationship principles to others. — Learn More… Comments 5 Responses to “Effective Communication: Begin With The End In Mind&# musiclyricsnow.net says: March 19, 2010 at 5:34 pm This is a good post, I stumbled across your Family Guy article while looking for song lyrics. Thanks for sharing, I’ll be sure to return regularly. Reply Trackbacks Check out what others are saying about this post. 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(Be Honest): Girls in …Panasonic slashes prices on 3D televisions | Hardware news …Neighbours eye Iraq elections | PKMirror View the Contact Powered by Information [.] Reply Valuable Internet Information » Effective Communication: Begin With The End In Mind : Guy Harris … says: March 19, 2010 at 8:46 am [.] See the rest here: Effective Communication: Begin With The End In Mind : Guy Harris … [.] Reply Effective Communication: Begin With The End In Mind : Guy Harris … | Nuclear Engineering Addict says: March 19, 2010 at 9:58 am [.] Read this article: Effective Communication: Begin With The End In Mind : Guy Harris … [.] Reply What Do You Think? Tell me what youre thinking. and oh, if you want a pic to show with your comment, go get a gravatar ! Click here to cancel reply. Featured Video The Recovering Engineer YouTube Channel From Bud to Boss Connect With Me Subscription Options Email updates. Get updates in an RSS reader. Check Out These Sites Article Series Connecting With People DISC Model FAQs Take Charge of Your Life Popular Articles The DISC Model of Human Behavior - A Quick Overview Conflict Resolution Tips: Task Oriented People with People Oriented Individuals Effective Communication Skills: How to Quickly Guess a Person’s DISC Style Task-Oriented vs People-Oriented: A Common Source of Conflict Communication Tips: Connecting With Outgoing, Task-Oriented People Article Categories Select Category Communication Skills Decision Making DISC Model Family Relationships Featured Article From Our Cats Gallery Leadership Skills Parenting Personal Change Persuasion Post Series Problem Solving Recommendations Reflections Resolving Conflict Video Common Article Tags assertive communication behavioral style business relationships Communication Skills conflict resolution DISC Model disc style effective communication skills emotional control emotional intelligence Family Relationships get over yourself influence Leadership Skills Parenting parenting skills perception perspective persuasion Resolving Conflict self awareness self control understanding understanding people workplace conflict resolution Articles By Date Select Month February 2011 January 2011 December 2010 November 2010 October 2010 September 2010 August 2010 July 2010 June 2010 May 2010 April 2010 March 2010 February 2010 January 2010 September 2009 August 2009 December 2008 My Older Articles RecoveringEngineer.com launched in Jan 2010. Most of my older posts can be found at. Video Insights Blog Stats Home · Contact Me · Privacy Policy · Sitemap Copyright © 2010 · All Rights Reserved · Based on Revolution Church theme by Brian Gardner · Modified by Guy Harris · Powered by WordPress · Admin Close for now. Never show again. Get Email Updates

FAQ 225

Effective Communication Skills: You Don't Know Until You Ask | Guy.

The Recovering Engineer

Subscribe to Receive Updates Home About This Blog Archives Great Reading Contact Me my business about me Communication Skills Persuasion DISC Model Family Relationships Parenting Leadership Skills Post Series Reflections Decision Making From Our Cats Personal Change Resolving Conflict Problem Solving Video Browse > Home / Communication Skills , Leadership Skills , Parenting , Resolving Conflict / Effective Communication Skills: You Don’t Know Until You Ask Effective Communication Skills: You Don’t Know Until You Ask March 27, 2010 by Guy Harris Filed under Communication Skills , Leadership Skills , Parenting , Resolving Conflict 5 Comments A few weeks ago, I was standing in an airport waiting for my return flight to Indianapolis when I overheard a woman (“Mary&# )* complaining about a flight attendant’s (“Sue’s&# ) behavior on a previous flight. At the time, I was trying not to overhear Mary, but her emotional investment and volume were too high to ignore. As Mary spoke about Sue’s behavior, she said something like this: “Sue did it on purpose just to irritate me.&# I remember thinking: “Maybe she did. Maybe she didn’t.&# I was not on the flight in question, and I did not personally observe the interaction between the two people. So, I don’t know exactly what transpired between them. I only know that Mary believed/perceived that Sue had behaved in a particular way with the express intent of irritating her. Based on Mary’s further description of the events, I also know that her behaviors towards Sue: Came from her belief that Mary had intentionally irritated her, and Served to escalate the conflict between them. From what I could hear of the conversation, Mary never asked Sue about her thoughts, feelings, or intentions. Mary simply made some quick assumptions about Sue and then launched a tirade against her that significantly escalated the conflict. Mary believed certain things about Sue. She did not know these things. Sadly, she acted on her belief without confirming it in any way. She just got angry and attacked (verbally in this case). Later, as I sat on the flight and reflected on what I had heard, I recall thinking: You never know another person’s intentions until you ask. The point of this blog is to learn how to get over yourself and to get out of your own way when it comes to interacting, building relationships. leading, and communication with others. My personal approach to the challenge of quickly judging other’s intentions is to keep an attitude of curiosity. For example, rather than assuming someone intentionally did something to irritate me, I work to ask myself a question like: “I wonder if they meant that the way I heard it?&# or “I wonder what they see in this situation that I am missing?&# I’m far from perfect at avoiding the tendency to make wrong conclusions about others. So, I’m asking for your input: What tips/techniques/suggestions have you used to better understand others and their intentions? Please leave your responses in the comments section below. (If you see this post at some other site like facebook, please come on over to my blog to leave your comment.) *Mary and Sue are totally fictitious names. While the event is real, I do not know, nor would I share if I knew, the real names of the parties involved. Photo credit: [link] / CC BY 2.0 If you liked this post, please tweet it, like it, share it, or leave a comment. For periodic email updates, special offers, and other occasional gifts available only to email subscribers, complete this form. Related posts: Effective Communication: What DO You Want? Get Over Yourself To Develop Effective Communication Skills Effective Communication Skills: How to Quickly Guess a Person’s DISC Style Effective Communication Skills: Use And More than But Effective Communication: Begin With The End In Mind Tags: conflict resolution , effective communication skills , influence , Leadership Skills , perception , persuasion , Resolving Conflict , understanding Guy Harris describes himself as a recovering engineer. He has degrees in Chemical Engineering and he served as a Nuclear Engineering officer in the U.S. Navy. He is an engineer by nature, by training, and experience. He has spent many years learning to connect and communicate with other people more effectively. With concerted effort and focused study, he has become a Human Behavior and Conflict Resolution Specialist. He now enjoys speaking, writing, and teaching these relationship principles to others. — Learn More… Comments 5 Responses to “Effective Communication Skills: You Don’t Know Until You Ask&# Lori W says: March 30, 2010 at 9:46 pm Everytime you ASSUME someone’s intention, you are just making up a story about the “WHY&#. Since you are in control of your thoughts, choose to make the story a good one – a positive one – one that puts you in a better frame of mind and puts the other person in a good light – or at least one to be sympathized with. Put the best construction on everything. You’ll be much happier. Reply Guy Harris says: March 30, 2010 at 11:02 pm Hi Lori, Thanks for stopping by and leaving your comment. Excellent point about creating a “why&# that puts the other person in a good light. Great input! Reply Trackbacks Check out what others are saying about this post. Tweets that mention Effective Communication Skills: You Don’t Know Until You Ask : Guy Harris: The Recovering Engineer -- Topsy.com says: March 27, 2010 at 5:35 pm [.] This post was mentioned on Twitter by Hillingdon Mediation, ken AA. ken AA said: Be The Best You: Effective Communication Skills: You Don't Know Until You Ask : Guy … [link] [.] Reply Generate Huge Profits With Social Media Marketing says: March 27, 2010 at 9:47 pm [.] Effective Communication Skills: You Don’t Know Until You Ask : Guy Harris: The Recovering Engi… [.] Reply Conflict Resolution Techniques: Question Your Assumptions | Guy Harris: The Recovering Engineer says: June 12, 2010 at 9:34 pm [.] another post, I shared an observation I made about an interchange where one person based their entire interaction with another person on [.] Reply What Do You Think? Tell me what youre thinking. and oh, if you want a pic to show with your comment, go get a gravatar ! Click here to cancel reply. Featured Video The Recovering Engineer YouTube Channel From Bud to Boss Connect With Me Subscription Options Email updates. Get updates in an RSS reader. Check Out These Sites Article Series Connecting With People DISC Model FAQs Take Charge of Your Life Popular Articles The DISC Model of Human Behavior - A Quick Overview Conflict Resolution Tips: Task Oriented People with People Oriented Individuals Effective Communication Skills: How to Quickly Guess a Person’s DISC Style Task-Oriented vs People-Oriented: A Common Source of Conflict Communication Tips: Connecting With Outgoing, Task-Oriented People Article Categories Select Category Communication Skills Decision Making DISC Model Family Relationships Featured Article From Our Cats Gallery Leadership Skills Parenting Personal Change Persuasion Post Series Problem Solving Recommendations Reflections Resolving Conflict Video Common Article Tags assertive communication behavioral style business relationships Communication Skills conflict resolution DISC Model disc style effective communication skills emotional control emotional intelligence Family Relationships get over yourself influence Leadership Skills Parenting parenting skills perception perspective persuasion Resolving Conflict self awareness self control understanding understanding people workplace conflict resolution Articles By Date Select Month February 2011 January 2011 December 2010 November 2010 October 2010 September 2010 August 2010 July 2010 June 2010 May 2010 April 2010 March 2010 February 2010 January 2010 September 2009 August 2009 December 2008 My Older Articles RecoveringEngineer.com launched in Jan 2010. Most of my older posts can be found at. Video Insights Blog Stats Home · Contact Me · Privacy Policy · Sitemap Copyright © 2010 · All Rights Reserved · Based on Revolution Church theme by Brian Gardner · Modified by Guy Harris · Powered by WordPress · Admin Close for now. Never show again. Get Email Updates

Skills 217

45 Ways to Improve Your Customer Churn Rate

The Kini Group

Include contact information, FAQ guides, and other helpful information to put them on a road to success. Develop ebooks and webinars on how to use your products and services more effectively. Create FAQ content in case they run into issues and need help immediately.

Reinvent Yourself For Greater Success | Guy Harris: The Recovering.

The Recovering Engineer

Subscribe to Receive Updates Home About This Blog Archives Great Reading Contact Me my business about me Communication Skills Persuasion DISC Model Family Relationships Parenting Leadership Skills Post Series Reflections Decision Making From Our Cats Personal Change Resolving Conflict Problem Solving Video Browse > Home / Personal Change , Reflections / Reinvent Yourself For Greater Success Learn From Bubble Wrap – Reinvent Yourself For Greater Success January 26, 2010 by Guy Harris Filed under Personal Change , Reflections 2 Comments This week marks the 50th anniversary of an iconic American product – Bubble Wrap. It is slightly older than me, so it has been around my whole life. I have only known the product as a protective wrap for packaging. Interestingly enough, packaging was not its originally intended application. The inventors first thought that it could be used as a wall covering. When the wall covering idea didn’t pan out, they shifted gears and founded the company that made Bubble Wrap famous – Sealed Air Corporation. From wall covering to packaging product and eventually to a nearly $5 billion dollar/year business. That’s quite a reinvention. I think we can all learn a thing or two from this story. Here’s one idea that immediately struck me today when I heard it: Reinvent Yourself For Greater Success The idea of reinventing yourself may not apply to everyone, but it does apply to many of us. Maybe you have lost a job you have had for a long time. Maybe your business crashed in 2009. Maybe you’re just tired of doing what you’ve been doing for the last 10, 20, or 30 years. I don’t know your specific situation. I do know that you can reinvent yourself. And, like Bubble Wrap, you just might achieve greater success. Reinvention is part of my story. Here’s the short version. Nearly 20 year’s in technical training and/or roles: Bachelor’s degree in Chemical Engineering Nuclear Engineering officer in the US Submarine fleet Master’s degree in Chemical Engineering Process/product development and Technical service roles in the Chemical industry Communication skills, conflict resolution, team building, and leadership development trainer, coach, and consultant. Did you catch the reinvention part of the story? You see, I’m a lot like Bubble Wrap. For part of my career, I diligently pursued technical roles. They fit my personality, and the technical work was comfortable. I just didn’t enjoy parts of the environment I worked in when I did the technical work. So, I made a change. The change has not always been easy. In fact, it hasn’t always been profitable. I have enjoyed what I’ve learned. I’ve enjoyed the flexibility to take my daughter’s to school pretty much whenever I want. I’ve enjoyed the freedom to generally work the hours that I want to work. Funny thing is: I work longer hours now than I ever did when I worked for other people (except for the time I was in the Navy). I’m not suggesting that reinvention is for everyone. Nor am I suggesting that the path to success after reinvention is free of obstacles. I am suggesting that reinvention is possible. So, as we celebrate the 50th anniversary of Bubble Wrap, let’s learn from it’s early history. When your initial idea doesn’t work out as planned, look for new ways to apply what you have learned. Photo credit: [link] / CC BY 2.0 If you liked this post, please tweet it, like it, share it, or leave a comment. For periodic email updates, special offers, and other occasional gifts available only to email subscribers, complete this form. Related posts: Just Do Your Part: Take the Personal Responsibility Pledge Commit to Continual Learning – Life Lessons From Cal Ripken, Jr Tags: accepting change , bubble wrap , change , changing yourself , confronting change , Personal Change , self awareness Guy Harris describes himself as a recovering engineer. He has degrees in Chemical Engineering and he served as a Nuclear Engineering officer in the U.S. Navy. He is an engineer by nature, by training, and experience. He has spent many years learning to connect and communicate with other people more effectively. With concerted effort and focused study, he has become a Human Behavior and Conflict Resolution Specialist. He now enjoys speaking, writing, and teaching these relationship principles to others. — Learn More… Comments 2 Responses to “Learn From Bubble Wrap – Reinvent Yourself For Greater Success&# Russ Egan says: January 25, 2011 at 7:49 pm In what way would bubble wrap be used as a wall covering? At least in packaging it has some practical application, and as you said, it has made billions of dollars. Reply Guy Harris says: February 2, 2011 at 8:06 pm I’m not sure exactly what the inventors had in mind. According to the article I referenced above, they were thinking about some kind of wall paper type application at the time. Thanks for stopping by and leaving a comment. Reply What Do You Think? Tell me what youre thinking. and oh, if you want a pic to show with your comment, go get a gravatar ! Click here to cancel reply. Featured Video The Recovering Engineer YouTube Channel From Bud to Boss Connect With Me Subscription Options Email updates. Get updates in an RSS reader. Check Out These Sites Article Series Connecting With People DISC Model FAQs Take Charge of Your Life Popular Articles The DISC Model of Human Behavior - A Quick Overview Conflict Resolution Tips: Task Oriented People with People Oriented Individuals Effective Communication Skills: How to Quickly Guess a Person’s DISC Style Task-Oriented vs People-Oriented: A Common Source of Conflict Communication Tips: Connecting With Outgoing, Task-Oriented People Article Categories Select Category Communication Skills Decision Making DISC Model Family Relationships Featured Article From Our Cats Gallery Leadership Skills Parenting Personal Change Persuasion Post Series Problem Solving Recommendations Reflections Resolving Conflict Video Common Article Tags assertive communication behavioral style business relationships Communication Skills conflict resolution DISC Model disc style effective communication skills emotional control emotional intelligence Family Relationships get over yourself influence Leadership Skills Parenting parenting skills perception perspective persuasion Resolving Conflict self awareness self control understanding understanding people workplace conflict resolution Articles By Date Select Month February 2011 January 2011 December 2010 November 2010 October 2010 September 2010 August 2010 July 2010 June 2010 May 2010 April 2010 March 2010 February 2010 January 2010 September 2009 August 2009 December 2008 My Older Articles RecoveringEngineer.com launched in Jan 2010. Most of my older posts can be found at. Video Insights Blog Stats Home · Contact Me · Privacy Policy · Sitemap Copyright © 2010 · All Rights Reserved · Based on Revolution Church theme by Brian Gardner · Modified by Guy Harris · Powered by WordPress · Admin Close for now. Never show again. Get Email Updates

How Much Margin Do You Have? | Guy Harris: The Recovering Engineer

The Recovering Engineer

Later, when I was working as a research engineer in the chemical industry, I used the concept of design margin as I developed new products and worked with customers to get our products qualified for their applications.

15 Analytics Capabilities to Consider When Choosing Your Next Big Data Solution

The Kini Group

You purchase from a vendor and navigate how-to guides and FAQ documents for most of your concerns. We focus on an iterative development process. One of the more unpleasant and disappointing aspects of big data is how often it’s rendered completely useless.

Will 3-D Printing Cause Traditional Manufacturing to Collapse?

Harvard Business Review

At the high end are premium products developed by specially formed R&D communities that are working on solving the big challenges of the 21st century. The result is a more anticipatory model of manufacturing and new product development that quickly produces goods for small markets in order to test which products will be successful on a larger scale. Innovation Manufacturing Product development Research

FAQ 16

Stop Treating B2B Customers Like Digital Novices

Harvard Business Review

But the company’s approach to dealing with the hundreds of questions from the 9,000 smaller accounts was less effective, relying on a FAQ section on its webpage — and busy sales people who often simply did not return calls from these customers.

B2B 16

Sell Your Product Before It Exists

Harvard Business Review

It’s important to note that they undoubtedly developed and tested prototypes, but many customers made the decision to pre-order without ever holding a prototype. Needless to say, those product failures come at a loss of capital spent on everything from produce development, distribution costs, marketing, and even the cost of returning unsold goods. Product development Risk management Sales There’s crowdfunding and then there’s crowdfunding.

Reis 12

The Scale of the Climate Catastrophe Will Depend on What Businesses Do Over the Next Decade

Harvard Business Review

The scientists put out a helpful document with FAQs , but in short, the primary takeaways are these: While the world has already warmed 1.0°C Shana Novak/Getty Images. This week brought some sobering news on the near future of our planet and species.

FAQ 16

We Appreciate Your Business. Please Stay on the Line.

Harvard Business Review

FAQs are great, but customers still need to talk to your people. In big companies, it''s easy for managers to forget that the acquisition of each customer represents a real victory for product development, marketing, and sales.

What to Do When Your To-Do List Is Holding Up Your Team

Harvard Business Review

Tara needed to allocate her time between generating ideas, editing, developing relationships with freelancers, and supporting her direct reports. By limiting the time you can spend on them, you will develop better criteria for deciding what to take on. Develop the art of the elegant no.

FAQ 11

Scaling Customer Service as Your Startup Grows

Harvard Business Review

The patterns that you develop at this key stage will grow with you and will spell the difference between running or stumbling as you hit the growth stage. Start sending automated alerts to customer success managers when customer behavior indicates churn potential or upsell opportunity, automate your implementation workflow, maybe even build a chatbot to start helping you answer some FAQs.