Remove Development Remove FAQ Remove Marketing Remove Operations

15 Analytics Capabilities to Consider When Choosing Your Next Big Data Solution

The Kini Group

Marketing, operations, and even human resource teams may have their own list of data needs. You purchase from a vendor and navigate how-to guides and FAQ documents for most of your concerns. We focus on an iterative development process.

The Scale of the Climate Catastrophe Will Depend on What Businesses Do Over the Next Decade

Harvard Business Review

The scientists put out a helpful document with FAQs , but in short, the primary takeaways are these: While the world has already warmed 1.0°C Set science-based carbon reduction targets for operations. Shana Novak/Getty Images.

FAQ 16

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

We Appreciate Your Business. Please Stay on the Line.

Harvard Business Review

FAQs are great, but customers still need to talk to your people. Open the person-to-person channel, and monitor it: Measure the call center''s queue length, answering speed, and abandoned-call proportion, as well as customers'' rate of zeroing out (hitting "0" repetitively to get an operator).

What to Do When Your To-Do List Is Holding Up Your Team

Harvard Business Review

In our first coaching session, Tara told me her workload had swelled to massive proportions when the company shifted its market strategy and technology. By limiting the time you can spend on them, you will develop better criteria for deciding what to take on.

FAQ 11

Scaling Customer Service as Your Startup Grows

Harvard Business Review

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Your #1 focus at this stage is product-market fit. Customers are integral to this process because they provide feedback, and every member of your team should be answering support requests, meeting with customers, and thinking about how to build a product that suits the needs of the market.