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Who Owns Your Customer Relationships: Your Salespeople or Your Company?

Harvard Business Review

Your R&D group develops a unique new product. Finance puts the systems in place to track the money coming in. Marketing designs the promotional campaign. The company holds us accountable for revenues and expects us to develop and maintain the connections to drive sales. Manufacturing produces it.

Company 14
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Why the X Games Won’t Dethrone the Olympics

Harvard Business Review

A “ new model for how winter sports are done” that “feeds an audience hunger for life-treating daredevilry” and drives “ high market penetration and. An innovator develops a solution that trades off raw performance (the way it historically was defined at least) in the name of simplicity, accessibility, or affordability.

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Jack Welch’s Approach to Breaking Down Silos Still Works

Harvard Business Review

At the same time, Tom was looping in supply chain partners, as well as quality, sales, and finance teams that were dispersed around the globe. Since each reported to different departments, Tom would constantly go back and forth with the engineers’ managers regarding disputes over overscheduling and conflicting priorities.

Welch 8
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Blockchain Could Make the Insurance Industry Much More Transparent

Harvard Business Review

In effect, they all had skin in the game, which remains one of the most elusive elements of modern finance. This low market penetration has as much to do with customer misperceptions of the likelihood of catastrophic events as it does with the prohibitively high costs and inefficient delivery models in the insurance industry.

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6 Reasons Platforms Fail

Harvard Business Review

He charged developers for toolkits – inhibiting the very software producers he should have wanted on Apple’s platform. For years Apple’s market penetration hung in the single digits. Apple has since figured out this balance, of course, by opening the iOS platforms to app developers.