Avoid These Traps and LOL for Peak Performance
The Practical Leader
AUGUST 10, 2011
Managers must LOL — lead out loud — if they are going to bring about culture change and shift behavior for higher levels of customer service, quality, safety, productivity, or innovation. In their classic bestseller, In Search of Excellence , Tom Peters and Bob Waterman popularized their finding that effective leaders spend huge amounts of time managing by wandering around (MBWA) with customers, suppliers, and staff.