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Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

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Step 1: Educate and inform everyone in the organization about the vision, the goals, and Quality Leadership. If top managers within the organization are not authentically practicing Quality Leadership neither will anyone else. Top leaders required to develop a plan to demonstrate their advocacy for Quality Leadership methods and the goals of the transformation. Make changes, if necessary, to make the organization more responsive to Quality Leadership. What was learned?