Remove Development Remove Leadership Remove Operations Remove Root Cause Analysis
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Are These Systems Serving or Subverting Organization Results?

The Practical Leader

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. The differences flow from the leadership team’s values and assumptions about people.

System 52
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Applying a Model for Small Business Continual Improvement

Deming Institute

The SME deck is to be developed in two months, with weekly two hours meetings, on-line or face to face depending on the location of my clients. SWOT analysis. Leadership. 2) Implement a leadership model that balances your four type of competences of the leadership team (spiritual, intellectual, emotional and physical).

Deming 28
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Data Can Do for Change Management What It Did for Marketing

Harvard Business Review

Retailers combine data on demographics and weather to predict sales and develop merchandising plans. Housing market price changes can be more accurately predicted from analysis of Google searches than by a team of expert real estate forecasters. The issue is that they operate as artisans, not scientists.

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Can GM Make it Safe for Employees to Speak Up?

Harvard Business Review

First, Maryann Keller, a former auto analyst, notes that, historically, GM hasn’t invested in root-cause analysis. ” But although changing a corporate culture is hard, it is not impossible with the right leadership. So it had to use the washer fluid itself to cool down.”