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Establishing Forums to Build a Quality Oriented Culture

QAspire

Home Go to QAspire.com Guest Posts Disclaimer Establishing Forums to Build a Quality Oriented Culture Total Quality Management (TQM) says that quality is everybody’s job. Train your middle managers on quality to build a right leadership ecosystem. TQM is not just a philosophy. RSS feed for comments on this post. Don’t Kill It!

Quality 122
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Is It Fun Being Led by You?

Lead Change Blog

We got our black belts in six-sigma; words or acronyms like Kaizen, PDCA, TQM, QC and ISO became everyday parts of our work language. I later learned he was EVP in charge of the entire Aeronautical Division and highly regarded by the thousands under his leadership. The benefits were significant. Fun leaders are about light.

Six Sigma 150
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Outside In: Customer Perceptions Define Service/Quality Levels

The Practical Leader

&# This draws from The Three Rings of Perceived Value model we developed at The Achieve Group (now part of AchieveGlobal) and featured in my second book Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance.

Quality 56
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Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

This post in an excerpt from The Quality Leadership Workbook for Police by Chief David Couper and Captain Sabine Lobitz ( buy via Amazon ). The New Quality Leadership Workbook for Police. Step 1: Educate and inform everyone in the organization about the vision, the goals, and Quality Leadership. Step 3: Teach Quality Leadership.

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Case Study: Adopting a Deming Management System in a Service Company

Deming Institute

Roadway established these goals for its quality teams: improve organizational productivity, improve employee satisfaction, develop employee capabilities through leadership and training, and improve communication by reducing frustration and conflicts.

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The Big Picture of Business – Quality is Important for Business: Real Quality vs. Arbitrary Metrics

Strategy Driven

Total Quality Management (TQM) is recognized as a prerequisite for survival. TQM has increased profitability in some corporations up to six times. Anyone who is unwilling to spend for quality is hastening company decline. Business Strategy Steers the Quality Process. Quality is one of the most vital ingredients of competitive success.

Quality 50
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Avoid the Improvement Hype Cycle

Harvard Business Review

Some of the things that management identified as having been deficient in prior initiatives included that leadership changes had prevented consistency and carry-over, programs didn't attempt to change employee behavior, and middle managers didn't embrace the initiatives. For example, you could use "continuous improvement" instead of "kaizen."