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What HR Has Learned From Marketing

The Horizons Tracker

The customer experience movement truly began to take off in the 1990s as companies moved from a basic focus on customer satisfaction towards more sophisticated customer relationship management and customer experience. This phase saw product development oriented around what would deliver the greatest boost to customer satisfaction.

Marketing 112
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Impressive Skills to Put on a Resume

HR Digest

These include Basic Skills, Technical Skills, Management Skills, and People Skills. Time Management . People management . Technological savviness. Six Sigma techniques. Keep in mind that hiring managers are professionals with their own set of standards —so treat your resume the same way! Creativity .

Skills 111
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Possibility Maximizer: Management Improvement Carnival

Sales Wolf Blog

SHRM - Society for Human Resource Managment Indispensible for the HR Professional! License.

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Strategy Execution - The Un-Idea

Six Disciplines

Twenty-five years ago, management meant control. Managers put in controls, handed workers specifications, and established formal structures that ensured that people did what they were told. Below are excerpts from her article Execution: The Un-Idea. That ability is central to running a company right now.

Execution 101
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1:1 Executive Coaching Program – Now Open for Enrollment

Six Disciplines

Feliciano, Senior Managing Consultant / Strategy & Change Consultant, Lean Six Sigma Master Black Belt at IBM Global Business Services - Strategy & Change. Each of the logically ordered steps is clearly explained.” ” ~ D. Executive Behaviors & Motivators DISC® profile.

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6 Silent Productivity and Profitability Pitfalls, part 3 of 7

Strategy Driven

institutionalized mistrust, resignation, or resentment), technology addiction (which can make it difficult for some people to actually talk to others), or a simple incompetence for speaking and listening. This lack of listening can be the result of degenerative moods (e.g., Lock in and Engage Top Talent. Set the Stage for Engagement.

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Core Elements to Leading a Peak Performance Culture

The Practical Leader

Organizational culture development is a complex topic with many intertwined leadership components. Personal development (or self awareness being the more accurate description) does not come from reading a few books or attending the odd seminar. The Peak Performance Balance: Managing Things and Leading People.