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“In Search of Excellence” Revisited

Leading Blog

I IN 1982, Tom Peters and Bob Waterman released In Search of Excellence: Lessons from America’s Best-Run Companies. The book was a huge business bestseller and served as a guide for managers for many years to come. Yet, Peters and Waterman pointed out that there were bright spots in the economy. Feel familiar? Perhaps not.

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Leading Views: Good Poker Players Know When to Fold

Leading Blog

In Adhocracy , Robert Waterman notes that “Bureaucracy gets us through the day; it deals efficiently with everyday problems. Waterman explains: Stud poker is a good metaphor for this process. In stud poker, as in product development or any other ad hoc work, you don’t know whether you have a winner until the last card has been played.

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Closing Your Company’s “Leadership Gap”

Michael Lee Stallard

Tom Peters and Robert Waterman called it “management by wandering around” or “MBWA” in their classic book In Search of Excellence. In every instance, however, I observed several managers in their organizations who were masters at kissing up and kicking down. Evolving from “Intuition” to “Intuition + Analytics”.

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A Moment of Reflection on 50 Years

The Center For Leadership Studies

There were no lists of training professionals you could purchase with up-to-date contact information for the person making leadership and management training decisions. That course became a best-selling text book (“Management of Organizational Behavior”). We designed, developed and delivered over 200 programs during that period.

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10 Gifts For You To Succeed In 2011.

Rich Gee Group

He not only develops and publishes the bible on “Book Yourself Solid”, in it, he links to a workbook which is a very powerful way for one to really LEARN his techniques. Peters and Waterman — “In Search of Excellence”. Next post: Developing The CEO Within You. Okay, I’ve never met the guy, but I do love his book. Smile or Die!

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Want to Improve Customer Service – Treat Your Employees Better

The Practical Leader

Part of the article reports on “a recent study conducted by Marshall Fisher, a professor of operations and information management at Wharton, and other colleagues.” ” He goes on to show how one of the keys to improving customer service is: “‘the power of management by common sense.’

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Avoid These Traps and LOL for Peak Performance

The Practical Leader

You may have a heart of gold — but so does a hard-boiled egg.&# Way too many managers confuse intentions, plans, and declarations with actions. You and your managers cannot set bold new directions and then delegate their implementation. Managing by Muddling Around. But you must stay the course. Ivory Tower Visions.