Harvard Business Review

JULY 31, 2017

Retailers combine data on demographics and weather to predict sales and develop merchandising plans. Housing market price changes can be more accurately predicted from analysis of Google searches than by a team of expert real estate forecasters. There has been a rapid uptake in health care, consumer marketing, crime reduction, agriculture, scientific research, and many other areas. The issue is that they operate as artisans, not scientists.

Kotter 8

Kotter Root Cause Analysis Retail Supply Chain 8

Deming Institute

FEBRUARY 15, 2016

The SME deck is to be developed in two months, with weekly two hours meetings, on-line or face to face depending on the location of my clients. Applying SMED, the theoretical sessions would act as the external activities that operators have to perform before a changeover, and actually implementing them in a running business would be the internal ones. SWOT analysis. Root cause analysis. Marketing mix. Cause and effect diagram.

Deming 28

Deming SWOT TRIZ Root Cause Analysis 28

Harvard Business Review

JUNE 5, 2014

First, Maryann Keller, a former auto analyst, notes that, historically, GM hasn’t invested in root-cause analysis. The original response from GM was not to look for the root cause because that wasn’t part of the company’s thought process. Managers coded their operations green at the first couple of meetings to show how well they were doing, but Mulally called them on it.

Root Cause Analysis 8

Root Cause Analysis Edmondson Automotive Review 8