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What Circuit City Learned About Valuing Employees

Harvard Business Review

In 1960, 11 years after he founded the company that became Circuit City, my father Sam Wurtzel was reading a book he couldn't put down: The Human Side of Enterprise , by MIT professor Douglas McGregor. The next morning, he called McGregor's office and asked for a meeting with him. It was also central to how Sam built Circuit City.

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Management’s Three Eras: A Brief History

Harvard Business Review

Gantt – developed theories that emphasized efficiency, lack of variation, consistency of production, and predictability. Statistical and mathematical insights were imported (often from military uses) forming the basis of the field that would subsequently be known as operations management. Operations Organizational culture'