Six Disciplines
MAY 10, 2011
While all of us agree there's a disconnect between strategy formulation and strategy execution, the developers of the Balanced Scorecard (Robert Kaplan and David Norton) offer up this terrifying observation: On average, 95% of a company's employees are unaware of, or do not understand, its strategy.
Leading Blog
DECEMBER 12, 2023
Master of Change : How to Excel When Everything Is Changing – Including You by Brad Stulberg (HarperOne, 2023) From social disruptions like economic recessions, pandemics, and new technologies to individual disruptions like getting married, career transitions, and becoming a parent, we undergo change and transformation—both good and bad—regularly.
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HR Digest
JANUARY 20, 2021
Mr. Norton would love to discuss the company could make the transition easier for you; here’s a link to his calendar: [Add link to the tool.]. Our team is currently developing the soiree initiation and would like your feedback on which design you prefer. You’ll find the contract below and let me know if you have any questions.
Strategy Driven
JULY 13, 2011
Some examples include new technologies, changes in customer preferences, new ways of serving customers, and disruptive threats. Kaplan and Norton point out that customer satisfaction, internal business processes, learning, and revenue growth are important drivers of long-term performance.
Harvard Business Review
JULY 25, 2014
I decided to test his claim by interviewing current and former C-suite executives, including Bob Crandall, former CEO of American Airlines; David Norton, former CMO of Harrah’s casinos; Will Ethridge, CEO of Pearson Education; and Pat O’Keefe, former CEO of Watts Water Technologies. Play to your strengths, not your rival’s.
Harvard Business Review
DECEMBER 18, 2018
I’ve spent 16 years in technology sales, with most of that spent in sales leadership at Salesforce and other technology companies. If you don’t start with the MacGyver mindset, then you will never fully develop the skills associated with being resourceful. So how do they do it? What’s their secret?
Harvard Business Review
DECEMBER 20, 2010
Every few years the same piece of technology gets re-announced, and it's as important as ever. Back in 1982 Norton Utilities launched its "Unerase" product. In 1986, Lotus Development Corporation announced the latest version of its (at the time) wildly popular 1-2-3 spreadsheet, one that now sported a spiffy new "undo" feature.
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