Quality Team and Leadership Development

Mike Cardus

Quality Leadership Development from Michael Cardus. Hope you enjoy the presentation and notes, any questions and to hire Mike to lead this Quality Leadership Workshop, or some other team building & leadership consulting and development, for your conference and team contact mike@create-learning.com call 1-716-629-3678. Steps to develop high performance quality teams. I’ve delivered variations of this workshop and talk at conferences and to teams in many places.

3 Reasons for less than desired results with team building training for Manufacturing

Mike Cardus

Having my start in training and development while working for Bic in Charlotte NC. Front line employees need hands-on real time concrete process training to improve their work in a day to day operations. Corporate Team Building Team Building front line team development lean leadership manfacturing six sigma team buildingLeading team building & leadership consulting, coaching and training for several different sectors, levels of organizations, and people.

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6 Silent Productivity and Profitability Pitfalls, part 5 of 7

Strategy Driven

Contemporary information systems are blind to many of the key drivers of productivity and have consistently failed in their quest to integrate the diverse operations of a company. Management & Leadership Tactical Execution business management Chris Majer employee engagement employee productivity lean six sigma strategydriven Silent Killer #4: Worship of Information.

Fatal Five Failure Factors of Culture Change Efforts

The Practical Leader

My last post illustrated how research with one Client pointed to leadership/culture development as the biggest internal change they must make. I’ve been spending a large amount of time researching, reviewing, and revising our approaches to leadership and culture development for a series of upcoming speaking engagements, workshops, and consulting work. Author and futurist Alvin Toffler’s powerful phrase “hinge of history” is an apt descriptor for our times.

6 Silent Productivity and Profitability Pitfalls, part 1 of 7

Strategy Driven

So where Ford incorporated everything into one integrated mega-plant, Ohno designed operations for a network of factories. To keep his workers thinking and engaged, Ohno developed a new way for them to think about waste – where ‘waste’ is not a thing but an assessment or an interpretation. We must now focus our attention on eliminating the six ‘modern’ wastes: Degenerative Moods.

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Strategy Execution - The Un-Idea

Six Disciplines

Companies operated alone, rather than being part of partner networks or plugging their people into informal relationships. It was an ineffective way to operate, especially after the information technology revolution took place, and to break out of it, companies needed management ideas. A while ago, Rosabeth Moss Kanter wrote a short but profound post about execution for Strategy & Business magazine entitled Our Ten Most Enduring Ideas.

Ten Types of Organizational Change

Change Starts Here

In order to improve results, a manufacturer sought to involve more people in developing and implementing creative solutions. A non-profit organization developed a new way to engage volunteers. Developing Teams. An airline adopted Lean Six Sigma concepts to increase agility and reduce waste across the operation. Agile software development would be another example of a process framework.).

Understanding the Importance of Business Process Design

Strategy Driven

The process is more strongly associated with the development of cost-effective approaches that can ideally be implemented for the perfect execution of various tasks involved in a business. BPD is important for endless reasons including; Proper Alignment of Operations with Business Strategy: To change or modify the business strategy usually requires improving multiple operations being performed by different people involved in a business. Augments Operational Effectiveness: ?

Health Care Providers Must Stop Wasting Patients’ Time

Harvard Business

Jess was trained as a Six Sigma Green Belt. Not only do these actions set expectations for a home recovery, but they also give the patient the chance to become acquainted with — and develop trust in — the care team. While this may be more difficult for them to learn, it greatly reduces the pain of surgery and recovery, allowing the patient to walk immediately after the operation.

7 Types of Waste Productivity Leaders Eradicate

Nathan Magnuson

” But consider the following business scenario: if your operating profit is 10% and you are able to eliminate enough waste to lower your costs by 10%, your profits will nearly double without earning any addition revenue. You don’t need to be in a profit-producing role or be Six Sigma certified to be a productivity leader. There’s no substitute for developing others. How much is waste costing your organization?

1:1 Executive Coaching Program – Now Open for Enrollment

Six Disciplines

Six Disciplines 1:1 Executive Coaching - Is Now Open for Enrollment for 2011. If any (or all) of these seem too familiar, we have good news: we’ve just opened the doors for enrollment to Six Disciplines 1:1 Executive Coaching – proven to get the results you need to be a more effective executive in 2011. NONE have been as effective as the Six Disciplines program. A Detailed Review of current strategy and operational plans.

Achieving Organizational Alignment within Healthcare Organizations

Strategy Driven

The paper describes how best practices in measuring organizational performance in the nuclear power industry can be applied to healthcare providers facing the daunting challenge of concurrently increasing production, efficiency, and quality – all while reducing operating costs. The Value-Based Performance Improvement Model © is an affordable approach that healthcare providers can use to develop a Lean Six Sigma style performance measurement system.

Possibility Maximizer: Management Improvement Carnival

Sales Wolf Blog

Equal Employment Opportunity Commission (EEOC) Uniform Guidelines on Employee Selection Procedures (1978) Uniform Guidelines on Employee Selection Walk The Talk The Dash, The Race, and Management, Training and Development Resources Workforce Management: information on employment law, human resource development and human resource management.

It's Time to Rethink Continuous Improvement

Harvard Business Review

Six Sigma , Kaizen , Lean , and other variations on continuous improvement can be hazardous to your organization's health. Looking beyond Japan, iconic six sigma companies in the United States, such as Motorola and GE, have struggled in recent years to be innovation leaders. 3M, which invested heavily in continuous improvement, had to loosen its sigma methodology in order to increase the flow of innovation. Innovation Operations Strategy

Reflections on the Fabric of the Toyota Production System

Deming Institute

He did not believe the results and instructed the team to repeat the assembly operation. Pipp’s documentation of the striking difference in the assembly process within Toyota, by comparison to Ford, was to be found again in the early 1980s when teams from both Ford and General Motors began to routinely visit Toyota’s operations in Japan. . Thomas Johnson, for what their thinking contributes to my evolving theory of how Toyota operates.

Uniting the Religions of Process Improvement

Harvard Business Review

When they set out to turn around processes that have become woefully inefficient or ineffective, most companies choose one of four process improvement "religions": Lean , Six Sigma , Business Reengineering or Business Process Management (BPM). For example, several companies embarked on Six Sigma programs after their CEO heard about GE's success with the approach, and many other companies have adopted Lean because of Toyota's success. Operations Productivity BPM

Avoid Doing the Wrong things Righter…But, “By What Method?”

Deming Institute

Rather than seizing this as an opportunity to develop a new theory on which I might improve student engagement and learning, I focused not on what was on the minds of my students but on improving my pedagogy; reinforcing, perhaps, how to continue to do the wrong things – things that had no relevance for my students – better. Guest post by Dr. Doug Stilwell, Drake University.

Covey 44

Before Automating Your Company?s Processes, Find Ways to Improve Them

Harvard Business

What sets RPA apart from other automation technologies is that its ability to imitate a human user of one or more information systems reduces development time and extends the range of functions that can be automated across a much wider range of business activities. It operates at the task level and not the end-to-end process level.” The company may have collections of standard operating procedures, but they are often poorly documented and out of date.

How to Identify Your Project Stakeholders Interest

Mike Cardus

Setting a precedent Rath & Strong’s Six Sigma Team Pocket Guide. Related posts: How to Select the Right Project Team Members Eliminating Negative to Increase Positive Team Building & Leadership Process for a Retail Operation; New Product Launch Before the Promotion He Was Nice & Had Potential.

Diet and Exercise Tips from Process Fitness Fanatics

Harvard Business Review

But that hasn't been the case at Danaher, DuPont, and Staples, which have continually improved their operations over many years, to the delight of their customers. The stories of how they have kept their processes fit are less well known than those of famous process fitness fanatics such as Toyota, with its Toyota Production System (also known as Lean), and GE, with its Six Sigma program. DuPont started with Six Sigma's classic focus on reducing product defects.

Why Your Customers Hate You and How to Fix It

Skip Prichard

And even when we’re connected, we’re often dazed and confused: with more than six billion smartphones projected worldwide by 2020, we’ve succeeded in creating an environment in which we and our employees can, if we want, work 24/7, checking our phones as many as 150 times per day. By April 2014, Nike was waving the white flag by laying off most of the FuelBand’s development team. The secret to modern customer value requires six words: “Me smart, make you less stressed.”.

Avoid the Improvement Hype Cycle

Harvard Business Review

Thus, today we have a number of process "religions": Statistical Process Control was followed by Total Quality Management, Business Reengineering, Six Sigma, Lean, and Business Process Management (BPM, which emphasizes process management software). To understand the strengths and weaknesses of different process religions, develop a network of people with experience in each one. Operations Productivity

Put HR Skills on Your Performance Improvement Team

Harvard Business Review

And I'd also want team members who knew how to get people to adopt new skills and attitudes — experts in incentives, training and development, culture, communication, stakeholder management, and redeployment. When Cedric Coco , senior vice president of learning and organizational effectiveness, joined the company in 2008, he quickly moved its learning and development group closer to the firm's internal performance improvement consulting team.

How GE Stays Young

Harvard Business Review

Under CEO Jack Welch in the 1980s and 1990s, they adopted operational efficiency approaches (“ Workout ,” “Six Sigma,” and “Lean”) that reinforced their success and that many companies emulated. While Lean and Six Sigma continue to be important, the company is constantly looking for new ways to get better and faster for their customers. In 2009, GE’s transportation unit developed a new sodium battery for a hybrid engine for locomotives.

9 Team Dynamics That Get Results

Mike Cardus

ABOUT Contact Us Create-Learning.com Get Connected Facebook LinkedIn RSS Feed Log in Join and Receive 9 Team-Building & Leadership Activities:That work and allow people to learn from the experience.

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Getting Rid of “Never Events” in Hospitals

Harvard Business Review

Human factors science, which studies the relationship between human beings and systems in order to improve efficiency, safety, and effectiveness, is now being applied broadly in health care in everything from information management to the design of operating rooms. The entire context of care has changed: Many of the current procedures, operations, and treatments were not performed a decade ago. sigma. Six sigma — or no more than 3.4 sigma).

Mayo 12

How to Prioritize Your Innovation Budget

Harvard Business Review

He went on to say that the insatiable demands of today’s operational turbulence were robbing him and his organization of ability to invest in the future. We reflected on this, and on the broader context we’ve seen in our work, and created four high-level buckets into which resources and money can be poured: Daily Operations. This is purely about executing within an existing and stable operating model. Budgeting Innovation Operations

A Technique to Bridge the Gap Between Marketing and IT

Harvard Business Review

and uncovers new customer insights; it then turns to operations to translate the insights into action.and hits a wall. The people in operations are too focused on fulfilling internal requests and service agreements to worry about customers, the ones that pay real money. ING''s customer intelligence group does market research and "database" marketing — they develop sales campaigns for targeted customers. IT management Marketing Operations

Management’s Three Eras: A Brief History

Harvard Business Review

Gantt – developed theories that emphasized efficiency, lack of variation, consistency of production, and predictability. Statistical and mathematical insights were imported (often from military uses) forming the basis of the field that would subsequently be known as operations management. Operations Organizational culture Organization as machine – this imagery from our industrial past continues to cast a long shadow over the way we think about management today.

Avoiding Catastrophic Failures in Process Improvement

Harvard Business Review

The maximum time to results should be three to six months. The company in our story got so excited by its process blueprints that it forgot to develop a clear financial case. As I noted in a previous post "Keep Your Operations in Shape by Focusing on Management Processes," performance measurement (which is usually managed by finance) is one of four critical management processes for improvement program success. Operations Productivity failure failure

Three Examples of New Process Strategy

Harvard Business Review

They stand on the shoulders of the methods of "Process Strategy 1.0": Lean , Six Sigma , and Business Reengineering. To speed operations and improvement, Process Strategy 2.0 The third major trend I see is the increasing need for speed in operations and improvement. One technique that helps early in new product or process development is to create a quick mock-up of how it would work and show it around. Operations Social media Technology

Can Anyone Stop Amazon from Winning the Industrial Internet?

Harvard Business

The question really is: Can digital natives develop software-enabled solutions that siphon off significant value from industrial hardware? Mastery of hard science is a pre-requisite to develop software-based solutions on the hardware. Companies like Rolls Royce can, therefore, offer outcome deals where they guarantee customer outcomes (examples: zero downtime, higher speed, more fuel efficiency, zero operator error, greater reliability) and share risks and rewards with customers.

Understanding Fear of Process Improvement

Harvard Business Review

Six Sigma or Lean) the right way. And by training them, you can demonstrate your commitment to their development. Managing people Operations Organizational cultureA culture of continuous improvement is crucial to organizational performance and survival. Just ask Richard Aubut, CEO of South Shore Hospital , the leading regional provider of healthcare in southeastern Massachusetts. "We

Mayo 12

A Brief History of the Ways Companies Compete

Harvard Business Review

And processes like Six Sigma quality control became hugely popular after GE publicly adopted the concept. Some companies brought together Six Sigma and lean production into “Lean Six Sigma” as a way of competing with both lower costs and higher quality. Microsoft was probably one of the earliest to see the value of this way of competing when it developed its operating system to be compatible for just about any make of personal computer.

The Global Innovation Interest Index

Harvard Business Review

We developed a small lexicon of terms that represent a wide spectrum of innovation activities outside of the core R&D and patent area. For example, we used innovation-linked terms like " design thinking ," " Six Sigma ," " open innovation ," and "product design," among others. Interest is high in Six Sigma, ideas management, innovation management, product design, and in strategic terms like "adjacency.".


Building a Software Start-Up Inside GE

Harvard Business Review

Key selection criteria included experience in innovative software and service (versus product) development, and an ability to manage a start-up in a very large, complex company. Bill and his team set out to develop a system that could bring all GE machines onto one efficient cloud -connected platform. Many software developers at GE were concerned about reliability and security, which led some of them to resist moving some of the capabilities to the “cloud.”

Stop Focusing on Profitability and Go for Growth

Harvard Business

Accordingly, business leaders sought to improve efficiency by employing Six Sigma, process reengineering, spans and layers, and other tools. In our experience, companies still focus more on cutting costs than on developing and executing new growth strategies. Some focus their best people on finding ways to squeeze out more profitability from existing operations, rather than creating new businesses.

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Debriefing as Continuous Improvement

Strategy Driven

Whether it was branded the Deming Method or Six Sigma or a host of other models, ‘continuous improvement processes’ found their way into organizations large and small and have made a major contribution to improving quality worldwide. Fighter Pilots and Special Operations teams have discovered and used a secret to continuous improvement – a tool every enterprise can benefit from. Will Duke is Afterburner’s Director of Learning and Development.

A Transformation Is Underway at U.S. Veterans Affairs. We Got an Inside Look.

Harvard Business

During a recent visit to the Managing Service Operations course I teach to MBA students at Harvard Business School , McDonald reflected on the lessons he had learned at VA and their significance for service transformation both inside and outside the public sector. Making service better in accordance with VA’s mission continues to attract new patients, forcing the organization to find new ways to get more out of its operation. In 2014, the U.S.

Prototyping That’s Less Prone to Failure

Harvard Business Review

But according to Rothfeder, many companies, such as Toyota and other Six Sigma practitioners, place undue weight on the last reality, gen-jitsu , because their focus is on data-driven process efficiency. If we’d handed them a screwdriver and had them pretend to operate the latch, the results may well have been different. Product development Experimentation Design Article

How to Hire a CEO You Won’t Want to Fire

Harvard Business Review

Then develop a profile limited to a few must-haves. With its CEO preparing to retire with a mixed legacy, the board at first generated a list of fifteen things at which the new leader should excel, ranging from expanding into new markets, to driving a Six Sigma-based culture of operational excellence, to getting a major facility project back on track. A lot of CEOs are being shown the door lately.

Integrating Maintenance of Board Certification and Health Systems’ Quality-Improvement Programs

Harvard Business Review

Develop standards for QIPs. Develop standards for meaningful participation by individual physicians. These standards were developed in partnership with the Mayo Clinic Quality Academy, which oversees teaching, training, coaching, and supporting Mayo’s 60,000 staff to improve patient outcomes, safety, and service. The Mayo Quality Academy offers 30 courses, ranging from Lean and Six-Sigma to Human Factors and Change Management.

Mayo 12

Mind the (Skills) Gap

Harvard Business Review

Compare this number to the slowest growth categories — Postal Service Mail Carriers and switchboard operators — where the majority of positions (up to 82 percent) are classified as low-skilled, and you can sense a real problem. Project Management and Lean Six Sigma certifications both center on hands-on learning. Encourage the development of talent ecosystems. Link unemployment benefits to professional development.