Harvard Business Review

JANUARY 24, 2011

It's media disintermediation at work! That is, those who know how to create media — stuff that people want to read, watch, listen to, play with — can make it through all the turmoil. Lots of industries have been turned upside down by innovation over the years. Nice to hear!

Disruptive Innovation 14

Disruptive Innovation Venture Capitalist Innovation Christensen 14

Harvard Business Review

JUNE 2, 2014

I also love Uber as a student (and teacher) of disruptive innovation theory, because the challenges the transportation company is encountering as it seeks to expand into new cities helpfully illustrate how to assess an idea’s disruptive potential.

Disruptive Innovation 8

Disruptive Innovation Disintermediation Business Model Innovation 8

Harvard Business Review

SEPTEMBER 27, 2016

To the contrary, I believe programs like AT&T’s provide opportunities to keep employee populations relevant—and those with relevant skills are less likely to get disintermediated. AT&T and Amazon both offer excellent examples of how to create an authentic emotional investment with your employees.

Skills 8

Skills Company Core Competence Career 8

Harvard Business Review

JUNE 27, 2017

Executives should also be wary of how AI increases the dangers of brand disintermediation. To study those issues and others, we surveyed how AI is being implemented at more than 1,000 global companies. How to Properly Rear Your Brand Ambassador. The Curious Incident of Brand Disintermediation.

Brand 10

Brand Disintermediation Ethics Technology 10

Harvard Business Review

JUNE 24, 2014

Barksdale: I think we use the term “disintermediate” a lot more than we do “unbundle from these terrible corporations.” You know, we’re going to free all these things from these evil big corporations and the consumers will be completely in control. I don’t remember ever giving that speech.

How To 13

How To Technology Industry Venture Capitalist 13

Harvard Business Review

MAY 13, 2015

Using software, like the apps on new “smart” TVs, or hardware, like Roku or Chromecast devices, any consumer with a strong Internet connection can now bypass the disintermediated MSO. Brands should be thinking about how to build the technology integrations between their own data and their biggest media partners and agencies.

Brand 8

Brand Disintermediation Media Metrics 8

Harvard Business Review

MARCH 14, 2017

Many industries have experienced disruption, due to technologies that successfully reduced inefficiencies and frictions, often disintermediating established players in the process. Travel companies with loyalty programs, whether stand-alone or part of a larger alliance, will have to figure out how to respond.

Loyalty 12

Loyalty Customer Loyalty Travel Hotels 12

Harvard Business Review

AUGUST 5, 2015

With these changes in mind, understanding where customers are, and how to interact with them appropriately in a given stream, are now central to effective selling. Specious talk about disintermediation of salespeople obscures the real issues facing firms. Here are a few tips and insights to help you navigate these shifts.

B2B 8

B2B AIDA AIDAS Disintermediation 8

Harvard Business Review

NOVEMBER 15, 2016

The big retailers are getting squeezed and disintermediated at both ends. After many years spent working for the world’s largest online-only grocery retailer, I am still amazed at how many businesses appear oblivious to the impact these forces will have on them. But it is clear that huge change is approaching.

Retail 8

Retail Technology Content Chief Technology Officer 8