Harvard Business Review

JUNE 17, 2014

Tesla has challenged the automotive business model on other occasions: it disintermediated car dealerships and then adopted a switching station model. Part of these high costs come from the fact that a small number of electric vehicles are sold by a handful of suppliers relative to conventionally powered cars.

Supply Chain 8

Supply Chain Disintermediation Cooper Business Model 8

Harvard Business Review

NOVEMBER 21, 2011

How smart are customer-centric firms that effectively train complainers to disregard or disintermediate their contact centers? If a well-chosen 140 characters provoke comparable results — and the personal satisfaction of public shaming — then that's what will increasingly occur.

Disintermediation 15

Disintermediation Call Center Core Competence Incentives 15

Harvard Business Review

AUGUST 7, 2018

On many fronts, artificial intelligence-powered smart speakers and apps seem poised to become the world’s virtual travel agents. Their first move will be along the lines of what they did when mobile emerged as a powerful channel — they created apps and acted quickly to make sure consumers followed them onto the new device.

Travel 9

Travel Industry Hotels Airlines 9

Harvard Business Review

JULY 16, 2014

Name an industry and there is a new open-system player leveraging the power of the networked world to build a paradigm-shifting competitor. Many of these dinosaurs – agencies in particular — seemed a bit panicked about being disintermediated. What Makes a CMO Powerful. The New Marketing Organization. An HBR Insight Center.

Marketing 8

Marketing Disintermediation Hotels Brand 8

Harvard Business Review

NOVEMBER 29, 2013

military – the disintermediating power of the internet has finally reached into the halls of power. Theoretically, governments already possessed the power to speak to their people. It was the first Roosevelt, after all, who called the U.S. presidency a bully pulpit.

Productivity 8

Productivity Products Disintermediation Library 8

Harvard Business Review

AUGUST 15, 2016

Digital commerce and disintermediation have caused many customers to question the importance of having a sales relationship at all. They’re also aware of the power of social selling today and they carefully manage their social network activity to make informed, authentic, personal connections.

Brand 8

Brand Disintermediation Price Long-term 8

Harvard Business Review

JANUARY 8, 2013

Obviously, innovation investments shouldn't make it easier for suppliers to compete with or disintermediate their customers. Or whether Toyota's ongoing efforts to create more "environmentally correct" vehicles will lead to meaningful breakthroughs in fuel cells or "natural gas" powered cars.

Innovation 8

Innovation Lean Production Disintermediation Automotive 8

Harvard Business Review

JUNE 2, 2014

Its powerful back-end system allows it to manage a real-time network of cars in an extremely simple and potentially low-cost way. That allows cab drivers to offer many of the conveniences of Uber without being disintermediated. Uber looks solid here, as well.

Disruptive Innovation 8

Disruptive Innovation Disintermediation Business Model Innovation 8

Harvard Business Review

MAY 13, 2013

Now that we''re done, or nearly done, disintermediating old media like the newspaper, and supply chains like the book store, it''s time to solve that vexing problem of having to get ourselves from one place to another. It''s not so hard to imagine a college campus that stands empty, depopulated by Apple TV-powered MOOCs.

Disintermediation 8

Disintermediation Hotels Airlines Travel 8

Harvard Business Review

APRIL 5, 2012

Their print and music industries are being disintermediated by the digital revolution. Locating the magazine in 1965, on the other hand, gives us powers of sight. Björk and Tina Brown have many differences but one common problem: They are watching the boat beneath them sink. There are moments of confusion in this Newsweek.

Innovation 11

Innovation Disintermediation Magazine Open-book 11

Harvard Business Review

MARCH 15, 2013

Mobile, too, is offering ways to connect with consumers who now wield tremendous power in the palm of their hands. Watching an unknown search engine with a cute name become one of the most powerful brands in the world. And that has not changed since agencies were first invented. So, now what? How does an agency stay ahead of the curve?

Marketing 9

Marketing Brand Advertorial Advertising 9

Harvard Business Review

JUNE 27, 2017

In the world of marketing, brand anthropomorphism can be a powerful mechanism for connecting with consumers. Executives should also be wary of how AI increases the dangers of brand disintermediation. The Curious Incident of Brand Disintermediation. Cat Yu for HBR.

Brand 10

Brand Disintermediation Ethics Technology 10

Harvard Business Review

MAY 13, 2015

Using software, like the apps on new “smart” TVs, or hardware, like Roku or Chromecast devices, any consumer with a strong Internet connection can now bypass the disintermediated MSO. Technology can power smarter media placements and dynamic creative strategies at scale. Connecting the dots.

Brand 8

Brand Disintermediation Media Metrics 8

Harvard Business Review

JULY 12, 2017

Intermediaries or “trust brokers” do not have to be written out of the equation — or disintermediated — as many blockchain enthusiasts argue. Rather, they can become early adopters of the technology. So much so that it is being likened to a foundational technology , much as the internet was in the early 1990s.

Insurance 11

Insurance Industry Policies Market Penetration 11

Harvard Business Review

DECEMBER 7, 2012

If you look at the typical diatribe about " marketing being dead " or "advertising being dead," you quickly realize that all solutions talk about the imperative to forge a deeper, more powerful connection with the consumer. And yet, with this tremendous access and disintermediated channel, what have we gotten? But that's not enough.

Marketing 9

Marketing Disintermediation Brand Real Estate 9

Harvard Business Review

MARCH 14, 2017

Many industries have experienced disruption, due to technologies that successfully reduced inefficiencies and frictions, often disintermediating established players in the process. Plus, it can be difficult for the average person to accumulate enough points to earn a meaningful reward. The Benefits of Disruption.

Loyalty 12

Loyalty Customer Loyalty Travel Hotels 12

Harvard Business Review

NOVEMBER 15, 2016

The big retailers are getting squeezed and disintermediated at both ends. Traditional retailers will have to get a grip on how to exploit the power of these tidal waves to make their shops more efficient, more differentiated, and more delightful to their customers.

Retail 8

Retail Technology Content Chief Technology Officer 8

Harvard Business Review

FEBRUARY 22, 2011

In a supposedly democratizing medium, the power of leading online companies has only become more concentrated. Amazon's widget that makes it easy to shop from inside Facebook reveals one way this oligopoly will become increasingly interconnected, while disintermediating as many others as it can. Today's landscape is radically changed.

CPA 15

CPA CPM Advertising Disintermediation 15

Skip Prichard

JULY 26, 2021

Own and disintermediate the customer relationship. This disintermediation of the customer account control is a hallmark of digital giants. . Data powers the digital giants. These 100-year platforms enable digital giants to aggregate analytics, automation, and AI to power future decisions at scale.

Disintermediation 131

Disintermediation Cost-Benefit Analysis Short-term Long-term 131