article thumbnail

Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

Along with a plan to transform into a more customer-oriented organization that was internally collaborative and deeply listened to both employees and citizens, Madison developed a leadership style they called Quality Leadership. You may ask what the role of Quality Leadership was in the transformational process?

article thumbnail

Like It or Not, You Are Always Leading by Example

Harvard Business Review

I’ve found no better diagnostic for promoting authentic revelations around personal leadership style and substance. Those answers begin building productive paths and platforms for leadership development. Do employees take enterprise diversity/inclusion initiatives more seriously?