article thumbnail

Essential Elements Of A Business Website in 2021

Strategy Driven

Early adopters of the internet will remember just how odd our early engagements with the web were. Often, as an early adopter, you would type in a URL from a piece of paper you’d scrawled it upon, and this would take you to a website with a background that made overly heavy use of graphics. They are mistaken.

article thumbnail

How to Scale Without Losing Savvy Customer Service

Harvard Business Review

I asked several tech startup founders, community managers, and users for any lessons learned on how startups can successfully transition their early adopters, who are used to feeling like VIPs, to technology that reduces hand-holding. How can a low-tech, high-touch startup scale to a high-tech one without losing users?

FAQ 11