How We Revolutionized Our Emergency Department

Harvard Business Review

Healthcare institutions began to experiment with lean in the early 2000s, and some emergency departments were among the early adopters. But by adopting an “any-patient-to-any-bed” approach we were able to largely eliminate the need for traditional triage, except during periods of substantial patient surge. During rapid-improvement events, teams mapped processes and designed Ishikawa diagrams to aid in identifying cause and effects of waste.