Harvard Business Review

NOVEMBER 23, 2016

The internet has dramatically changed the way companies operate. But companies will only be able to realize productivity gains from these new operating models if they skillfully manage the soft side of their automation transformation—the people in what will be a vastly different organization. Sponsored by SAS.

Early Adopters 8

Early Adopters Short-term Long-term Compliance 8

Change Starts Here

SEPTEMBER 29, 2015

The following article shares one practitioner’s journey to uncover new models and expand his change management toolkit. Change management models. I am a process guy by training, but I make my living from change management. So whilst I might be a process guy it is change management that pays my mortgage.

ADKAR 60

ADKAR Management Early Adopters Rogers 60

Harvard Business Review

JULY 19, 2017

IT has long played a critical role in helping organizations deliver better products and services, improve operations, better manage risks, and develop new business models to stay relevant. The fact is, organizations that raise their analytics IQ are far more likely to successfully manage a chaotic, dynamic business environment.

Technology 8

Technology Content Market Segmentation Business Model 8

Harvard Business Review

FEBRUARY 8, 2016

In the early 1990s, executives and managers welcomed information technology — databases, PC workstations, and automated systems — into their offices. Managers noted historical trends and revised processes, and engineers developed code that was then baked into computing systems. Now it’s happening again.

Process 8

Process Company Market Segmentation Early Adopters 8

Harvard Business Review

APRIL 27, 2011

Since my youth I've been an early adopter of new technology. As mayor of Rio de Janeiro, I brought this belief to the government and introduced many technological innovations to modernize public management, in spite of skepticism and an incorrect perception about spending on technology. This was unacceptable.

Software 14

Software Early Adopters Technology Crisis 14

Harvard Business Review

DECEMBER 16, 2016

In many cases, the culprit is a gap between launching a few analytics experiments and embedding these insights into the operating model of the larger organization. Merely layering powerful technology systems on top of existing operations is not enough. Embracing data and analytics is not a tactic; it’s a transformation.

Industry 8

Industry McKinsey Early Adopters Rate of Return 8

Harvard Business Review

APRIL 25, 2011

Nokia's inability to field a credible response to the launch of the iPhone in 2007 and Google's Android operating system in 2008 has precipitated a freefall in its share price. Kearney as "the best-managed company in the world" — not so different from Apple today.

Supply Chain 15

Supply Chain Long-term Brand Early Adopters 15

Harvard Business Review

OCTOBER 12, 2018

By 2017 it was operating in over 190 countries, and today close to 73 million of its some 130 million subscribers are outside the U.S. and Netflix has managed to make inroads into even those markets where Prime arrived first. Because it operates in so many countries, Netflix is able to try different approaches in different markets.

First-mover Advantage 8

First-mover Advantage Globalization Content Operations 8

Harvard Business Review

OCTOBER 12, 2018

It operates in over 190 countries, and close to 73 million of its some 130 million subscribers are outside the U.S. and Netflix has managed to make inroads into even those markets where Prime arrived first. It has been developing relationships with device makers, mobile and TV operators, and internet service providers as well.

First-mover Advantage 8

First-mover Advantage Globalization Content Operations 8

Harvard Business Review

MAY 28, 2014

Firms like Deloitte have predicted robust consumer demand for smart glasses, with global adoption reaching “tens of millions by 2016 and surpassing 100 million by 2020.” Firms like Deloitte have predicted robust consumer demand for smart glasses, with global adoption reaching “tens of millions by 2016 and surpassing 100 million by 2020.”

Strategy 10

Strategy Early Adopters Innovation Proposal 10

Harvard Business Review

JUNE 19, 2015

Yet, more than 50 years after Peter Drucker devised the term knowledge worker, it is quite disappointing to peer inside the operations of any large organization and see how little of their time knowledge workers actually spend on higher-order thinking tasks. The Future of Operations. No underlying systems programming logic is touched.

Case Study 8

Case Study Software Process Operations 8

Harvard Business Review

AUGUST 22, 2014

We can provide the entrepreneurs with access to early adopter customers in the 170 countries in which we operate. We’re always looking for companies with brilliant ideas that we can partner with or acquire. With the entrepreneur ecosystem, we are behaving more like a Silicon Valley startup.

Venture Funding 14

Venture Funding Entrepreneur Agility Business Model 14

Harvard Business Review

MAY 17, 2016

A team typically consists of three to seven people who have strong software engineering, product management, testing, and marketing skills. They require uncommon teamwork between marketing-oriented product managers and software developers with a technical orientation. Operations in a Connected World. Insight Center.

Innovation 10

Innovation Company Software Engineering 10

Harvard Business Review

JULY 17, 2015

Video is no longer the cornerstone of revenue for cable operators. Since OTT requires broadband, these consumers aren’t actually cutting any cords; they are just looking at different ways of managing of their entertainment budget. Only 40% of cable companies’ profits come from video.

Video 8

Video Telecommunications Early Adopters Advertising 8

Harvard Business Review

APRIL 15, 2016

But in Brazil WhatsApp has become something much bigger than a chat app: a one-stop solution for everyone, from small businesses to government agencies, to manage everything, from transactions to relationships. They should be able to receive, manage, and respond to users. Provide a service. How can my brand help them solve that need?

Brand 8

Brand Real Estate Content Apparel 8

Harvard Business Review

AUGUST 11, 2017

In phase 3, successful portfolio transformations require financial discipline that is not an event, but a pattern; strategic clarity that is not a direction, but a commitment; operational excellence that is not a tool, but a mindset. Limited partners appreciated the firm’s attention to organization issues as part of their presentation.

Due Diligence 8

Due Diligence Leadership Early Adopters Incubator 8

Harvard Business Review

MARCH 31, 2017

There is a tendency with any new technology to believe that it requires new management approaches, new organizational structures, and entirely new personnel. Ash Gupta is President of Global Credit Risk and Information Management at American Express, and Guy Peri is Chief Data Officer and Vice President of Information Technology at P&G.

Supply Chain 8

Supply Chain Technology System Early Adopters 8

Harvard Business Review

MARCH 15, 2018

In contrast to health care, aviation has been an early adopter of decision-support technology — the “fly by wire” flight-control computers that prevent unsafe operation of the aircraft and reduce maintenance costs and pilot workloads.

Learning-by-Doing 8

Learning-by-Doing Health Care Technology Education 8

Harvard Business Review

JULY 18, 2017

Large companies serve mainstream customers, while innovative entrepreneurs first serve early adopters. As a free-standing enterprise operating under its own brand, FirstBuild is decidedly not another attempt to transform a traditional company’s corporate culture. ” You can’t. Separation is the key.

Innovation 8

Innovation Early Adopters Marketing Retail 8

Harvard Business Review

NOVEMBER 24, 2017

Strategic stress is characterized by three zones, which executives must consider and effectively manage: Strategic Burnout (too much strategic stress). The sweet spot can be reached if there is a balance among the four project-manager types: executors, experts, gamblers, and prophets. Strategic Boredom (not enough strategic stress).

Strategy 8

Strategy Strategic Planning Stress Hamel 8

Harvard Business Review

AUGUST 28, 2017

And AI success stories are becoming more numerous and diverse, from Amazon reaping operational efficiencies using its AI-powered Kiva warehouse robots, to GE keeping its industrial equipment running by leveraging AI for predictive maintenance. Investment in AI is growing and is increasingly coming from organizations outside the tech space.

Survey 12

Survey Execution First-mover Advantage Technology 12

Harvard Business Review

JUNE 27, 2016

When demands arise in an industrial environment, managers and engineers must interrupt the automation to update the processes that make the machines go. Observing early adopters, we’ve found that automated process change comes in three main flavors: self-adapting, self-repairing, or a combination of the two.

Process 9

Process Automotive Chief Technology Officer Supply Chain 9

Harvard Business Review

MAY 15, 2012

For good reason, the $30-billion company has long been held up as a role model of how to manage innovation. An industrial paint application product/service that reduces toxic solvent use by 70% and is saving customers, mostly auto repair shops, $2 billion from simpler paint operations and reduced waste.

Innovation 13

Innovation Early Adopters Energy Efficiency 13

Harvard Business Review

OCTOBER 1, 2018

Like digital platforms, social media, martech, fintech, and numerous other innovations, the spoils of blockchain may go to early adopters who commit to ruthless innovation. medical) information, and, even, electrical grid management. medical) information, and, even, electrical grid management. Related Video.

Marketing 11

Marketing Advertising Technology Content 11

Harvard Business Review

SEPTEMBER 22, 2011

In most larger companies, you'll need to generate roughly 200+ responses per operating unit per period. Unless line managers and finance really believe in the link between customer feedback and business outcomes, your incentive system won't last long. The company's managers felt helpless and frustrated.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

JULY 27, 2017

To fill the void and build such a new BMW startup unit, Gimmy partnered with an experienced innovation manager from BMW, Matthias Meyer. Third, corporate VCs and accelerators are costly and complex to operate, turning them into a slow and expensive innovation tool.

Venture Capitalist 8

Venture Capitalist Meyer Innovation Fixed Costs 8

Harvard Business Review

NOVEMBER 17, 2016

companies manage their supply chains with diligence to ensure suppliers meet their standards for quality and affordability, but the vast majority don’t behave in this fashion when purchasing health care services. In short, employers disconnect from managing one of the most important and costly expenditures for their organizations.

Health Care 8

Health Care Supply Chain Price Quality 8

Harvard Business Review

MARCH 12, 2014

Customer tracking data is typically sent to the location analytics vendor where it is analyzed and accessed via online dashboards that provide actionable data tailored to the needs of specific employees — from the store manager to the executive C-suite. Already, the scale of data collected by early adopters of this technology is staggering.

Retail 9

Retail Customer Intimacy Apparel Wireless 9

Harvard Business Review

JUNE 25, 2018

How often are management concepts subjected to recalls by the people who invented them? Management concepts, by contrast, operate in poorly regulated environments where failures are often brushed under boardroom or faculty carpets. Yet poor management systems can jeopardize lives in the air, at sea, on roads or in hospitals.

TBL 11

TBL Bottom-up Long-term Early Adopters 11

Harvard Business Review

MAY 30, 2017

Could Liberate 50% of Managers' Time. See More Videos > See More Videos > Even if equipped with digital tools and other marketing technologies, humans can only manage a few hundred keywords at a time, and struggle to apply insights across channels with any precision. Did this spend increase ROI? Related Video.

ROI 14

ROI Tools Marketing CRM 14

Harvard Business Review

MAY 3, 2016

Studying 168 early adopters, we’ve seen speed improvements of two times or more for most business processes — and some organizations are reporting speed improvements of 10 times or more. It’s still early days for machine-reengineering, so we expect our research to uncover many more new types of machine sidekicks.

Efficiency 8

Efficiency Company Root Cause Analysis Engineering 8

Harvard Business Review

DECEMBER 14, 2015

This group saw that new mobile apps for patients (which measure and manage health outcomes) could yield clinical and financial benefits. The idea was presented to BIDMC’s senior-management operating council and then to the Board’s IT oversight committee. My wife was treated successfully and is now cancer-free.

Health Care 8

Health Care Chief Information Officer Committee Early Adopters 8

Harvard Business Review

JUNE 14, 2012

But every once in a while I've wondered half-wistfully what it might have been like to stay at the paper, buy a Craftsman bungalow in one of the lovely neighborhoods that sprang up during Birmingham's early-20th-century boom times, and burrow deep into the strangeness and charm of Alabama.

Disruptive Innovation 14

Disruptive Innovation Advertising Business Model Operations 14

Harvard Business Review

APRIL 8, 2014

Most decisions in organizations are made by escalating them up the management hierarchy — and it’s usually the highest paid person in the room’s opinion (“HIPPO”) that prevails. Consider these three examples from the frontiers of management: Funding decisions at most organizations are made by senior management or maybe an independent panel.

Software 8

Software CIO Early Adopters Project 8

Harvard Business Review

JUNE 7, 2013

The infamous East German secret police, the Stasi , managed to infiltrate every pay of German life, from factories, to schools, to apartment blocks — the Stasi had eyes and ears everywhere. When East Germany collapsed in 1989, it was reported to have over 90,000 employees and over 170,000 informants.

Film 8

Film Information Technology Information Technology 8

Harvard Business Review

JULY 14, 2016

Back then however, Hughes’s contribution helped mobilize a relatively small portion of volunteers, those already familiar with social media — mainly young people and early adopters. In this article, I review three critical aspects to watch: marketing, operations, and profiling. Take former candidate Bernie Sanders.

Bond 8

Bond Early Adopters Technology Politics 8