Organizational Alignment is the Key to Managing Change

Lead Change Blog

There are eight core ways to assess the organizational alignment needed to enact significant change: Clear Vision: All employees have a clear vision on what operational goals should be their top focus. Empower Willing Change Leaders: The most successful change efforts include the early adopters and use internal, front-line change agents to sway the majority. There are two types of organizational change: change that is mandated and change that is proactive.

Is Your Organization Digitally Mature?

Leading Blog

Technology changes faster than individuals can adopt it (the adoption gap ); individuals adapt more quickly to that change than organizations can (the adaptation gap ), and organizations adjust more quickly than legal and societal institutions can (the assimilation gap ). While older generations have much to learn from the millennials, the fact that they are early adopters doesn’t mean they necessarily know how to adapt that technology in an organizational setting.


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Today’s Leaders All Share These 5 Traits – A Digital Mindset

N2Growth Blog

Today’s leaders need to be comfortable operating in the grey area, constantly pioneering new ways to use technology to enhance employee engagement, drive customer satisfaction and unleash competitive advantage. There’s no need for leaders to be early adopters of technology, though that would be great. The best leaders have a propensity for looking for ways to leverage digital technology for competitive gain.If

Essential Elements Of A Business Website in 2021

Strategy Driven

Early adopters of the internet will remember just how odd our early engagements with the web were. One of the issues with early websites is that there was simply too much going on, and it wasn’t very well organised.

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3 Major Challenges Financial Institutions Face When Implementing Business Insight Technology

Strategy Driven

But you must also remember that any new technology you onboard will bring change to your bank’s operations—some of which isn’t welcome just yet. Also worth explaining to your colleagues is that the tech will put you in a highly competitive position: that of an early adopter.

How to Lead a Redneck

Lead Change Blog

So, Jeff’s non-stop one-liners were funny: “You might be a redneck…if there are more than five McDonald’s bags in your car…if the Home Shopping Network operator recognizes your voice…id the taillight covers of your car are made of red tape…if you financed a tattoo, or if you’ve ever been involved in a custody fight over a hunting dog.”. We can thank Hapeville, GA native Jeff Foxworthy for giving rednecks their due.

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The Best Digital Companies Are Set Up to Never Stop Innovating

Harvard Business

Operations in a Connected World. The best online product companies make very small changes and give them to just a subset of early adopter customers who like to have the latest features and are happy to give suggestions for improvements. Product development Experimentation Operations management Project management Digital Article

How Companies Are Using Machine Learning to Get Faster and More Efficient

Harvard Business

Studying 168 early adopters, we’ve seen speed improvements of two times or more for most business processes — and some organizations are reporting speed improvements of 10 times or more. It’s still early days for machine-reengineering, so we expect our research to uncover many more new types of machine sidekicks. Business processes Technology Operations Digital Article

Guest Post: Change Management Models

Change Starts Here

There is little or no point in worrying about the later steps until you have taken care of the early ones. Like the Kubler-Ross model the innovation adoption curve categorises people. Some of us are “innovators” or “early adopters” whilst others are “laggards” The vast majority of us sit in the middle of the population as “The early or late majority” Again this is a people led model of change.


Companies Are Reimagining Business Processes with Algorithms

Harvard Business Review

In the early 1990s, executives and managers welcomed information technology — databases, PC workstations, and automated systems — into their offices. Computers wouldn’t just speed up processes or automate certain tasks — they could upset nearly all business processes and allow executives to rethink operations from the ground up. Nearly half of early movers reported improvements to top-line performance. Operations Business processes Technology Article

Prepare Your Workforce for the Automation Age

Harvard Business

The internet has dramatically changed the way companies operate. The pace of robot adoption may surprise us, just as the internet spread more quickly than many anticipated. But companies will only be able to realize productivity gains from these new operating models if they skillfully manage the soft side of their automation transformation—the people in what will be a vastly different organization. So early preparation is needed.

0511 | Larry Downes: Full Transcript


In a better and cheaper world, you use the term big bang disruption or the sort of shark fin to describe what this model looks like, that you scale up to those early adopters becoming the majority way quicker than you can predict nowadays. We call them trial users, because they’re much more than early adopters; they’re the people that not only work with the kind of experimental versions of the product. LARRY: The risk, of course, is if you do it too early.

Most Industries Are Nowhere Close to Realizing the Potential of Analytics

Harvard Business

In many cases, the culprit is a gap between launching a few analytics experiments and embedding these insights into the operating model of the larger organization. Merely layering powerful technology systems on top of existing operations is not enough. Early adopters are posting faster growth in operating profits , which enables them to continue innovating and solidifying their advantages.

The On-Demand Economy Is Growing, and Not Just for the Young and Wealthy

Harvard Business

“Explorers” are the most innovative and optimistic about technology and are early adopters; they make up 41% of on-demand consumers. population that on-demand services tend to be innovative and are still in their early stages of adoption — and therefore have plenty of growth potential. This is up from only 76 companies operating in just 6 industries 2 years ago. jennifer maravillas FOR HBR. The on-demand economy is large, and getting larger.

How We Revolutionized Our Emergency Department

Harvard Business Review

Rethinking the time-honored processes upon which our daily operations depended would require overcoming the complacency that pervades many large academic medical centers. We enlisted experts in operational effectiveness and service excellence, and both leaders and front line staff were trained on the principles of lean manufacturing. Healthcare institutions began to experiment with lean in the early 2000s, and some emergency departments were among the early adopters.

Improve Decision-Making With Help From the Crowd

Harvard Business Review

For a number of years IBM has provided a forum to exchange new ideas for IT systems and apps: the “ Technology Adoption Program ” is a website where innovators can test their projects with early adopters and prove business value through adoption. Decision making Operations Most decisions in organizations are made by escalating them up the management hierarchy — and it’s usually the highest paid person in the room’s opinion (“HIPPO”) that prevails.

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25 Years Ago I Coined the Phrase ?Triple Bottom Line.? Here?s Why It?s Time to Rethink It.

Harvard Business

Management concepts, by contrast, operate in poorly regulated environments where failures are often brushed under boardroom or faculty carpets. It was supposed to provoke deeper thinking about capitalism and its future, but many early adopters understood the concept as a balancing act, adopting a trade-off mentality. David Aubrey/Getty Images. How often are management concepts subjected to recalls by the people who invented them? It is hard to think of a single case.

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Advanced Analytics Are Crucial to Digital Transformation - SPONSOR CONTENT FROM DXC TECHNOLOGY

Harvard Business

IT has long played a critical role in helping organizations deliver better products and services, improve operations, better manage risks, and develop new business models to stay relevant. Advanced analytics complete the feedback loop between business strategy and IT resources, creating a capability that is so central to the operation of the enterprise, it actually becomes the business model. Organizations that thrive on change use data and analytics as a competitive asset.

How P&G and American Express Are Approaching AI

Harvard Business

Both are addressing cognitive applications that benefit customers and bring operational business value to their own organizations. P&G also focuses on such applications as AI-based “bots” for customer service payment processing (which can also be used for IT support and operations), and machine learning for optimizing marketing spend, supply chain, and trade promotion (which benefits both P&G and its retailer customers).

How Harley-Davidson Used Predictive Analytics to Increase New York Sales Leads by 2,930%

Harvard Business

However, companies such as Salesforce, IBM, and a host of startups are now beginning to offer AI marketing tools that have become both easier to use (that is, they don’t require hiring expensive data scientists to figure out how to operate the tool and analyze its outputs) and less expensive to acquire, with software-as-a-service (SaaS), pay-as-you-go pricing. It’s worth taking the plunge, and, in fact, there’s an early adopter advantage.

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A Better Way for Employers to Procure Health Care

Harvard Business

Learnings from these early adopters can jump-start the efforts of others. Unless appropriateness standards are included, it is likely that operations will be performed on patients who don’t need surgery: quality and outcomes might be exemplary in this scenario, but the operation may be unnecessary. When Virginia Mason applied appropriateness and safety standards to patients referred for lumbar fusion, it found that 58% would not qualify for this major operation.

How Netflix Expanded to 190 Countries in 7 Years

Harvard Business

By 2017 it was operating in over 190 countries, and today close to 73 million of its some 130 million subscribers are outside the U.S. This second phase, involving a faster and more-extensive international expansion, saw Netflix extend its footprint to some 50 countries, drawing on the lessons it learned in the first phase in order to operate in a wider variety of markets. Because it operates in so many countries, Netflix is able to try different approaches in different markets.

How Netflix Expanded to 190 Countries in 8 Years

Harvard Business

It operates in over 190 countries, and close to 73 million of its some 130 million subscribers are outside the U.S. This second phase, involving a faster and more-extensive international expansion, saw Netflix extend its footprint to some 50 countries, drawing on the lessons it learned in the first phase in order to operate in a wider variety of markets. It has been developing relationships with device makers, mobile and TV operators, and internet service providers as well.

A Survey of 3,000 Executives Reveals How Businesses Succeed with AI

Harvard Business

And AI success stories are becoming more numerous and diverse, from Amazon reaping operational efficiencies using its AI-powered Kiva warehouse robots, to GE keeping its industrial equipment running by leveraging AI for predictive maintenance. While investment in AI is heating up, corporate adoption of AI technologies is still lagging. However, we are likely at a key inflection point of AI adoption. Furthermore, early AI adopters are 3.5 Photo by Aaron Burson.

How to Set Up an AI R&D Lab

Harvard Business

Each business carries its own unique challenges and requirements, from proprietary data types to operational constraints and compliance requirements, which may require additional customization and scientific progress. If you are operating in this arena, it is up to you to prove your credentials and not the other way around. Operating a business at the moment of this technological shift is a rare opportunity to seize upon an economic turning point.

3 Ways to Get More Value from Automation - SPONSOR CONTENT FROM PWC’s Strategy&

Harvard Business

A core set of very good features hook early adopters, and teams quickly learn what users value. The media giant has adopted an agile product mindset to engage the customer at critical points—all geared toward turning the reader into a subscriber. Inside the digital factory , human operators must now take on high value-added supervision and control tasks, while the machines operate independently.

The Rise of WhatsApp in Brazil Is About More than Just Messaging

Harvard Business

Even government agencies have adopted WhatsApp. As businesses start creating messaging operations, they’d be wise to understand what customers don’t want to see from companies on these platforms. Instead of starting a conversation with users about your latest product launch, be available when early adopters start using it and having issues. Either set up a 24/7 operation for messaging or clearly state your operating hours.

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Blockchain Could Make the Insurance Industry Much More Transparent

Harvard Business

Rather, they can become early adopters of the technology. So much so that it is being likened to a foundational technology , much as the internet was in the early 1990s. This gap between insurers and customers can be widened into a gulf by trust brokers, who dominate the top-heavy insurance brokerage market and benefit from its opacity and byzantine operating standards.

How GE Built an Innovation Lab to Rapidly Prototype Appliances

Harvard Business

Large companies serve mainstream customers, while innovative entrepreneurs first serve early adopters. As a free-standing enterprise operating under its own brand, FirstBuild is decidedly not another attempt to transform a traditional company’s corporate culture. The small full-time FirstBuild staff includes a director, an operations lead, and a commercial lead — roles one would expect to find in any comparably sized enterprise.

Decades Ago, Pilots Learned to “Fly by Instruments.” Doctors Need to Do the Same

Harvard Business

In contrast to health care, aviation has been an early adopter of decision-support technology — the “fly by wire” flight-control computers that prevent unsafe operation of the aircraft and reduce maintenance costs and pilot workloads. Though health care is still in the early stages of adopting AI and digital technologies, it is already making great strides. mikulas1/Getty Images.

What Retail Can Teach Health Care About Digital Strategy

Harvard Business

It requires a business designed entirely around in-person interactions and in-house procedures, staffed by professionals who trained and likely practiced for years in these settings and no others, currently operating at or beyond maximum capacity, to now accommodate customers through diametrically opposed processes: Caring for patients who are not physically present, using processes in which the clinicians have little formal training, imperfect tools, and only preliminary data.

Blockchain Will Transform Customer Loyalty Programs

Harvard Business

Early adopters could benefit considerably. Adopting blockchain would enable companies to rapidly add and maintain loyalty partnerships without adding complexity to their programs. Caveats for Adoption. Such platforms would add a transaction layer between consumers and program operators and merchants, likely generating a small per-transaction cost, which could grow over time, much like OTA fees.

Great Corporate Strategies Thrive on the Right Amount of Tension

Harvard Business

A turnaround subsequently lowered strategic stress to a productive level by discontinuing many of their seemingly unrelated projects, re-focusing on their core business, as well as streamlining operational processes that improved coordination activities. Certain project leaders at IBM started an initiative to build a community of web fans, i.e. early adopters of the web, that would subsequently transform the company. Azri Suratmin/Getty Images.

PE Firms Are Creating a New Role: Leadership Capital Partner

Harvard Business

In phase 3, successful portfolio transformations require financial discipline that is not an event, but a pattern; strategic clarity that is not a direction, but a commitment; operational excellence that is not a tool, but a mindset. The lessons learned from these early adopters have wide relevance for all investors in capital markets who want to increase their returns by quantifying the market value of leadership. Vincent Tsui for HBR.

Whole Foods Is Becoming Amazon’s Brick-and-Mortar Pricing Lab

Harvard Business

By buying Whole Foods, Amazon gets virtually limitless possibilities to test products and services, test price points and assortment interactions, redefine the price perception for organic and healthier foods, merge offline and online shopping experiences, and perhaps test home delivery or store pickup with ideal early adopters. We must assume that low costs – both in purchasing and in operations – are not the biggest strengths of Whole Foods.

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How Blockchain Can Help Marketers Build Better Relationships with Their Customers

Harvard Business

Like digital platforms, social media, martech, fintech, and numerous other innovations, the spoils of blockchain may go to early adopters who commit to ruthless innovation. By 2020, it is estimated that ad-blocking adoption will cost publishers $35 billion. Operationally, companies may be able to build new levels of trust with individuals, and ultimately connect their products and services with consumers in a manner and scale impossible to achieve without blockchain.

In India, Distribution is God

Harvard Business Review

For example, new TV channels have to depend on tens of thousands of small cable operators, who have set up networks in residential areas. cable operators fight TV channels while Amazon and Google take on publishers. In the US, innovative companies can bypass delivery problems by working directly with large consumer-facing hubs such as Wal-Mart (old), Amazon (new), or iTunes (new, new), which allows them to quickly and efficiently reach early adopters. At 4 a.m.

How Rio de Janeiro Uses Tech to Solve Urban Challenges

Harvard Business Review

Since my youth I've been an early adopter of new technology. This project just started its operations and we are learning each day to maximize all the utilities of the software and IT system for our everyday routine. But the main challenge is not how to operate the machine. This post is part of a three-week series exploring the re-invention of the social infrastructure of cities, published in partnership with the Advanced Leadership Initiative at Harvard University.

What BMW’s Corporate VC Offers That Regular Investors Can’t

Harvard Business

Third, corporate VCs and accelerators are costly and complex to operate, turning them into a slow and expensive innovation tool. In fact, BMW’s greatest co-innovation success, 12 years earlier, had been in a “venture client” relationship with an early stage startup: Mobileye, now a leader in collision-avoidance technology. Similarly, Charles Schwab was the early adopter client of Siebel’s revolutionary CRM system.

What Knowledge Workers Stand to Gain from Automation

Harvard Business Review

Yet, more than 50 years after Peter Drucker devised the term knowledge worker, it is quite disappointing to peer inside the operations of any large organization and see how little of their time knowledge workers actually spend on higher-order thinking tasks. The workplace adoption of RPA differs from classic business process automation in two important respects: The developer hoping to automate a task does not need to have programming skills. The Future of Operations.

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The Amazon Fire Launch: What’s New and What They Stole From Apple

Harvard Business Review

The smartphone market is dominated by essentially two offerings, Apple phones with the iOS operating system and Samsung/HTC/other phones running on Android OS. Early adopters and innovators will no doubt rush to buy it, and they’ll show it off to their friends. This will depend on how much hype Amazon can continue to generate, and what it does next to motivate early adopters to check out this new eye candy.

Why Nokia's Collapse Should Scare Apple

Harvard Business Review

Nokia's inability to field a credible response to the launch of the iPhone in 2007 and Google's Android operating system in 2008 has precipitated a freefall in its share price. Previously a straggling and struggling conglomerate, it bravely focused 100% on mobile communications, was an early adopter and driver of 2G technology, and quickly became a recognised world leader in both supply chain management and brand-building.

It's Time to Cut Back on Social Media

Harvard Business Review

Scheduled before the massive annual CES gathering, it's a powwow for bloggers and other social media enthusiasts, early adopters who are quick to jump on board the next great thing. Clearly there is a first mover advantage in some cases: Chris Brogan developed a passionate following as an early blogger, and Guy Kawasaki jumped onboard Twitter and became a powerhouse there. But even anecdotally, you probably have some good operating theories.