Tue.Oct 03, 2017

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Three Ways to Stop Your NPS Program From Destroying Your Customer Experience

Let's Grow Leaders

I love NPS programs (Net Promoter Score)--when they’re designed and executed well. When I was at Verizon, The Ultimate Question was required reading for every manager on my team. And today, most of my clients use NPS in one way or another and […].

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How to make feedback a developmental opportunity

Persuasive Powerhouse

Many employees cringe at the thought of getting feedback from their manager. Who wouldn’t blame them? It tends to be overly critical, given with haste and without care, and confusing. So often, the feedback given is often useless to the receiver. Wouldn’t it be great if your feedback could have the potential to help others grow and develop? There are some simple steps you can take to make sure the feedback message has been received and will be put to good use as a learning tool.

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Got Tech?

Lead Change Blog

Being a leader isn’t just about getting the best out of yourself and your team – it comes with a fair degree of responsibility, too. Today, I’d like to talk about technology and how our over-reliance on business gadgetry might be putting us in very real danger. You’ll have to forgive me for getting soppy about our wonderful planet for a moment, but our reliance on technology has had the dramatic side effect of pushing the planet’s energy usage beyond what anyone would consider reasonable.

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Turning a Vision into Reality

Great Leadership By Dan

Guest post from Joseph Paris: What does it take to get from the idea to the realization of that idea? How do we get from a dream or the scribblings on the back of a napkin or some vivid imagery that is concocted in our mind’s eye—perhaps the result of a peyote-induced haze—to something tangible we can deliver to our customers or our colleagues? What does it take, what is the process, to get from contemplation to completion?

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Recruit and Retain New Blue-Collar Talent

Blue-collar jobs have a branding problem. One company, GEON, partnered with Paycor to find the solution. Learn how to attract, engage, and retain blue-collar employees, helping them build meaningful careers – and support your company’s goals.

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Got Tech?

Lead Change Blog

Being a leader isn’t just about getting the best out of yourself and your team – it comes with a fair degree of responsibility, too. Today, I’d like to talk about technology and how our over-reliance on business gadgetry might be putting us in very real danger. You’ll have to forgive me for getting soppy about our wonderful planet for a moment, but our reliance on technology has had the dramatic side effect of pushing the planet’s energy usage beyond what anyone would consider reasonable.

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How to Manage A Leader Who Makes Everything Urgent

Lead from Within

Have you ever worked with a boss who made everything so urgent that you never. knew what was truly important? If so, you probably haven’t forgotten how frustrating. it is to be unable to prioritize. Or you may have worked for someone who required an immediate response for. every little request, making you feel like you were living in a constant state of. emergency.

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Master the Habit Cycle and Achieve Your Goals

RapidStart Leadership

What if you could turn making good choices into a habit? It’s easy to set a goal. It’s much harder to actually achieve it. Part of the problem is that to make progress, every day you have to choose to put in the effort. If you don’t make that choice, failure is just around the corner. But if you master the habit cycle, you can put your brain on auto-pilot and make the right decisions automatically.

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The Biggest Barrier to Organizational Change – Remarkable TV

Kevin Eikenberry

We have recently started asking a One Question Survey in our weekly newsletter, Unleashing Your Remarkable Potential. And a few months ago, we asked about some of our readers what their biggest barriers to change were in their organization. And the #1 answer was: the lack of understanding of the change. So in today’s episode, […]. The post The Biggest Barrier to Organizational Change – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

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How To Achieve Your Goals | Burkcast | 0101

LDRLB

A simple trick for hitting your biggest goals. Like this episode? Be sure to share it with your friends using the social sharing buttons on your screen. What is the Burkcast? Burkcasts are powerful but informal (and short) videos offering tips, recommendations, or advice on how to work and lead smarter. We send one each week. Sign up to be the first to know when a new one is live.

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Why It’s Good You Didn’t Review Your Consulting Firm’s Goals Today

David A Fields

Maybe you scanned your business bucket list this morning, or maybe you glanced at your consulting firm’s annual goals last Monday… or maybe not. Does it matter? Of course. Let’s talk about the right time to review your goals. Is there a right time to be responsive to your clients? Yes: any time you’re working.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Assembling Individuals Into The Best Team

Strategy Driven

No team comes together overnight; most people are so focused on doing their own job to the best of their abilities, that they often fail to consult their colleagues on what needs to be done. Just because they’re all doing different jobs, does not mean that they’re not all working towards the same goal. As a team leader, you now have the unenviable job of turning all these hard-working individuals into a strong team.

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What Dogs Teach Us About Leadership

Eric Jacobson

Because 44 percent of U.S. households with at least one dog according to ASPCA, many of us don't have to go far to learn about leadership. That's because, according to co-authors Krissi and Dan Barr , dogs can teach humans a lot about leadership. And, in their new book, The Fido Factor: How to Get a Leg Up at Work , they outline the four qualities every leader needs to succeed and earn respect, and in their book, they use real-life dog (and human) stories to illustrate these core principles and

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7 Common Tensions During Fast Growth or Overwhelming Change

Ron Edmondson

I have been part of several organizations experiencing either exponential growth or tremendous change. In business and with a few churches, we had times of explosive growth, but also times where the speed of change was overwhelming – some of that planned, but much of it unexpected. Most of us love growth. I have learned either times of fast growth or change both have common tensions associated with them.

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The Business Benefits of a Hybrid Cloud Platform - SPONSOR CONTENT FROM DXC TECHNOLOGY

Harvard Business Review

Advances in platform technology are helping organizations make strides toward long-standing goals of agility, simplicity, and cost savings. The transformation of platforms from complex and expensive stacks of hardware into flexible computing resources represents a major step toward enabling business agility. Given the ability to provision their own computing resources through self-service and storefront-like interfaces, business units will be less tempted to turn to shadow IT.

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10 HR Metrics to Track in 2024

Discover the power of HR metrics. Master recruiting, control skyrocketing labor costs, and reduce turnover rates. Get insights into key metrics like Time-to-Fill, Cost-per-Hire, and Turnover Rate. Equip your business for success in 2024.

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The Questions IT Should Be Asking to Empower Employees - SPONSOR CONTENT FROM DXC TECHNOLOGY

Harvard Business Review

IT and business leaders face the daunting task of not only upgrading workplace technology and modernizing infrastructure but also overcoming user resistance to new ways of working. To ensure the workplace transformation delivers expected business benefits, organizations must address the “people” aspects of change – culture, behavior, ways of working, and user resistance.

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How to Find and Hire the Right Digital Talent for Your Organization - SPONSOR CONTENT FROM DXC TECHNOLOGY

Harvard Business Review

By Dave Aron, Global Research Director, Leading Edge Forum, DXC Technology. Talent wars will decide the winners and losers in the next decade. Getting access to great talent and unleashing motivation and discretionary effort are arguably the most important jobs for leaders in all areas of every business and government agency. This is especially important and challenging in the IT and digital domains, because the “artist formerly known as the IT organization” is evolving rapidly as ne

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How to Design Your IT Organization for Constant Evolution - SPONSOR CONTENT FROM DXC TECHNOLOGY

Harvard Business Review

By Glen Robinson, Emerging Technology Advisor, Leading Edge Forum, DXC Technology. We have moved from the Internet era in the early 2000s to the cloud era today; however, we will soon transition into the Matrix era – the Matrix being the term the Leading Edge Forum (LEF) uses to describe the intersection of multiple game-changing technologies that will drive significant change in the world in which we live and do business.

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Is Your Company Adapting Fast Enough to Thrive in an Increasingly Digital World? - SPONSOR CONTENT FROM DXC TECHNOLOGY

Harvard Business Review

As digital technologies permeate all aspects of their operations, companies around the world anticipate the need for massive change over the next five years, according to a new global survey by Harvard Business Review Analytic Services. But can these organizations adapt fast enough? Almost all of the 376 business leaders in the survey said they expect that the pressure to transform will only accelerate and intensify.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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The Critical Skills for Leading Major Change in America’s Health System

Harvard Business Review

At a time of profound volatility in the U.S. health system, change management is an essential skill for public and private leaders alike. For these leaders — and young people aspiring to careers as health care managers — one very practical question emerges: What are the critical skills for leading major change in our health system? As someone who has led large change management projects in both the federal government and a large private health system, my view is that effective leader

System 8
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What Science Says About Identifying High-Potential Employees

Harvard Business Review

How inclusive or exclusive should organizations be when developing their employees’ talents? In a world of unlimited resources, organizations would surely invest in everyone. After all, as Henry Ford is credited as saying, “the only thing worse than training your employees and having them leave is not training them and having them stay.” In the real world, however, limited budgets force organizations to be much more selective, which explains the growing interest in high potenti

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How AI Will Change Strategy: A Thought Experiment

Harvard Business Review

How will AI change strategy? That’s the single most common question the three of us are asked from corporate executives, and it’s not trivial to answer. AI is fundamentally a prediction technology. As advances in AI make prediction cheaper, economic theory dictates that we’ll use prediction more frequently and widely, and the value of complements to prediction – like human judgment – will rise.

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Research: Why Employer Support Is So Important for Transgender Employees

Harvard Business Review

Sarah* is a high school teacher in a school district without much understanding or acceptance of transgender individuals. For years, she remained closeted about her gender identity due to fear over how her colleagues would respond. When Sarah finally decided to come out at work, the emotional and social consequences associated with being her true self became almost unbearable: “At school, I’m walking on eggshells, watching my back, being very protective, and having to stake out every

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2024 Payroll Calendar Templates

These calendars provide pay period dates and paydays for biweekly, semi-monthly, and monthly payroll in 2024. Use them as a reminder or share with employees so they can celebrate payday.