Tue.Jan 16, 2018

The 5 Levels of Trust

Jesse Lyn Stoner Blog

All relationships depend on a foundation of trust. There is a direct relationship between employee trust and performance. Customer trust is a key factor in decisions on purchases.

How to Know if You’re a Manager or a Leader

Leadership Freak

You’re not managing just because you run meetings or have a title. You might own the place, but that doesn’t make you a leader. Think of leadership and management as distinct ways of… Continue reading → Managing Marks of leaders Leadership Development Management

7 Easy and Innovative Ways to Make Your New Hire’s Day

Let's Grow Leaders

Your new hire is driving home from her very first day. What’s she feeling? What’s she going to tell her kids about mommy’s new job? When she wakes up at 3 am anticipating Day 2, what’s on her mind? The statistics are […]. Communication Human Resources Winning Well new employees new hire orientation onboarding

How My Personal Prayer Team Is Structured

Ron Edmondson

I once tweeted, “ Meeting with my personal prayer team. I’m confident I’ve underestimated their influence in my ministry. Every pastor should have one.”

Be a Young Leader (No Matter What Your Age)

Lead Change Blog

Sometimes it seems like there’s no way to keep up in today’s world. As a leader, one can easily feel pressured to stay on top of trends, a somewhat exhausting and neverending endeavor. There is, however, another way to ensure that you are youthful in your leadership, no matter what your age: Never compromise on your ideals. This may sound simple, but staying true to and inspired by your ideals can be hard–really hard.

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Lost a Consulting Gig? Here’s the Real Reason Why

David A Fields

You’d love to boast of 100% close rates—every one of your consulting firm’s prospects signs a contract for a lucrative consulting project. Alas, you and I both know that some great consulting opportunities have slipped away.

What Can E-commerce Stores Learn from Amazon?

Strategy Driven

There are quite a few different things that just about all e-commerce stores can learn from Amazon. If you own an online store and want to increase its profitability, you will need to take a close look at all of the things that this internet retailer giant does right.

Include others in complex decisions

Aspire-CS

You are smart and confident, traits that have helped you to be a successful leader. Yet these traits have a dark side that can work against you, causing you to be less effective.

Keeping your small business in the green

Strategy Driven

One of the biggest worries you’ll have with running a small business is keeping it afloat. Will you get all those contracts you’ve forecast? Will clients pay on time?

What Great Leaders Struggle With – But Are Scared to Admit

Lead from Within

I recently gave a keynote to a room filled with hundreds of leaders from around the world. These were people with prestigious positions and reputations for excellence, and I was humbled and honored to be in their presence. After my keynote a crowd gathered at the back of the room, where I was signing my new book. Speaking with these accomplished leaders one on one, I began to notice a pattern.

Crucial Investing Tips for 2018

Strategy Driven

In the early days of 2018, it’s a good time to consider what’s the same and what’s new as the new year unfolds. With investing specifically, some basic principles remain unchanged, but there are some new kids on the block to pay attention to as well.

How to Know You’re Communicating Well

leaderCommunicator

I was talking with a client recently about how you know you’re getting your message across in a one-on-one situation, especially when you have a good amount of material to present. Face-to-Face Communication

Small Business Myths Debunked

Strategy Driven

In the rest of this post, I will share with you some of the most common myths about starting a small business. A lot of first-time entrepreneurs can get started on the wrong foot if they believe in these myths, which is exactly why such should be debunked. You Need a Lot of Money.

How Customer Service Can Turn Angry Customers into Loyal Ones

Harvard Business Review

hbr staff/csa images/Getty Images. Good customer service seems like common sense for businesses. But how valuable is it really? Until now, this has not been rigorously quantified across different companies. Businesses are understandably reluctant to share their CRM and sales data, and most research in this field has been based on surveys. But as more Americans seek customer service online, social media offers a better platform for analyzing interactions between service reps and customers.

Relevant Leadership

Lead Change Blog

How to Remain a Young Leader. (No No Matter What Your Age). Sometimes it seems like there’s no way to keep up in today’s world. As a leader, one can easily feel pressured to stay on top of trends, a somewhat exhausting and neverending endeavor. There is, however, another way to ensure that you are youthful in your leadership, no matter what your age: Never compromise on your ideals. This may sound simple, but staying true to and inspired by your ideals can be hard–really hard.

Facebook, BlackRock, and the Case for Purpose-Driven Companies

Harvard Business Review

Hiroshi Watanabe/Getty Images. Last week, Facebook CEO Mark Zuckerberg announced that his platform needs to change. Community feedback has shown that public content has been “crowding out the personal moments that lead us to connect more with each other,” according to Zuckerberg. As a result, the company says it will be focusing more on promoting posts from friends rather than from media outlets, thereby leading to more-meaningful social interactions.

How My Personal Prayer Team Is Structured

Ron Edmondson

I once tweeted, “ Meeting with my personal prayer team. I’m confident I’ve underestimated their influence in my ministry. Every pastor should have one.”

How Georgia State University Used an Algorithm to Help Students Navigate the Road to College

Harvard Business Review

Yenpitsu Nemoto/Getty Images. As AI continues to develop, a major test of its potential will be whether it can replace human judgment in individualized, complex ways. At Georgia State University, we investigated a test case where AI assisted high school students in their transition to college , helping them to navigate the many twists and turns along the way. From the perspective of an AI system, the college transition provides intriguing challenges and opportunities.

Great Book Titles

Execupundit

Be More Aware – Remarkable TV

Kevin Eikenberry

No one will argue that they want to work for a selfish or ego-maniacal boss. That’s pretty basic. And…in order to ensure that we aren’t being selfish and that we are being selfless, we need to be more aware of our behavior and how it’s perceived. So today, I’m giving you simple tips for how […]. The post Be More Aware – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning. Leadership & Supervisory Skills Video

Blinders

Execupundit

They were so biased, they could not see their bias. They were so smug, they could not see their smugness. They were so knowledgeable, they could not see their ignorance. They were so pure, they could not see their corruption

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Why an Activist Hedge Fund Cares Whether Apple’s Devices Are Bad for Kids

Harvard Business Review

Tim Ellis/Getty Images. On January 6, 2017, JANA Partners , a New York–based activist hedge fund, and the California State Teachers’ Retirement System (CalSTRS) sent a letter to Apple’s board of directors that may change the future of activist investing.

Current Reading

Execupundit

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For Better Customer Service, Offer Options, Not Apologies

Harvard Business Review

Jagdip Singh, a professor of marketing at the Weatherhead School of Management at Case Western Reserve University, explains his research team’s new findings about customer satisfaction. He says apologizing is often counterproductive and that offering customers different possible solutions is usually more effective. He discusses what companies can do to help service representatives lead interactions that leave a customer satisfied—whether or not the problem has been solved.

Quick Look

Execupundit

The trailer for " A Wrinkle in Time

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Quote of the Day

Execupundit

As I would not be a slave, so I would not be a master. This expresses my idea of democracy. Whatever differs from this, to the extent of the difference, is no democracy. Abraham Lincoln

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Quick Look

Execupundit

The trailer for " Eye of the Needle

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First Paragraph

Execupundit

There is more in a human life than our theories of it allow. Sooner or later something seems to call us onto a particular path. You may remember this "something" as a signal moment in childhood when an urge out of nowhere, a fascination, a peculiar turn of events struck like an annunciation: This is what I must do, this is what I've got to have. This is who I am. From The Soul's Code: In Search of Character and Calling by James Hillman

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