Four Skills That Revolutionize Team Communication
Lead Change Blog
AUGUST 13, 2020
In my last two articles, I’ve explored the concept of a team’s Conversational Capacity ®. Conversational capacity is the ability to have open, balanced, non-defensive dialogue about tough subjects and in challenging circumstances. Teams that have a high conversational capacity know how to stay in the “ sweet spot.” The sweet spot is where candor and curiosity are in balance. Dialogue flows freely, people share their input willingly and listen to the feedback of others without judgment.