Thu.Feb 02, 2012

Trending Sources

Customer Experience is a Culture not a Project

C-Level Strategies

Last week I spoke with the head of a rapidly expanding, international company who has garnered remarkable growth statistics in her industry. Thank you!

Rypple’s Nick Stein, on how to deliver better feedback

Next Level Blog

Rypple is a web-based social performance management platform that helps companies improve performance through social goals, continuous feedback and meaningful recognition. I recently spoke with Rypple’s Nick Stein to learn more about the company and get his tips for giving – and getting – effective feedback. Scott: Is it fair to say a.

Take a Hike

Tony Mayo

One pattern I noticed while reading about the physicists and mathematicians who invented quantum mechanics and built the atomic bomb was the number of key insights that came to them while hiking and walking. At first I thought this might have been a mere cultural coincidence. Many of these scientists were turn-of-the-century central [.].

An Elementary Approach to Facing Conflict

Ron Edmondson

I’ve seen a lot of conflict in my life. From parents and couples in my office for counseling to employment situations where two people can’t get along. I’ve even seen a fight in the grocery store because someone thought someone else cut line. As an observer, I’ve learned a few things about facing conflict. Stop and think.

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Social Media and Online Community Platform Usage by Inc. 500 Companies Detailed in Study

Managing Communities

Nora Ganim Barnes, a Chancellor Professor of Marketing and the Director of the Center for Marketing Research at the University of Massachusetts Dartmouth, has released the results of the center’s fifth annual study into the usage of social media by Inc. 500 companies. Research

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Puns for Educated Minds

First Friday Book Synopsis

The fattest knight at King Arthur’s round table was Sir Cumference. He acquired his size from too much pi. I thought I saw an eye-doctor on an Alaskan island, but it turned out to be an optical Aleutian. She was only a whiskey-maker, but he loved her still. A [.]. Bob's blog entries

Got Air?

LeadStrategic

Air is important for life. Unlike recreational divers using traditional scuba gear, free-divers take a deep breath and head into the deep blue.

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No, you can NOT have it all

Jason Womack

Is your focus spread across things you're thinking about, projects your managing AND to-dos you're prioritizing? you get it

Four Ways to Improve Your Communication

The Recovering Engineer

On the low-end, research indicates that poor communication skills can contribute to family disputes escalating to domestic violence. Listen actively.

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Goals, Tasks, Purpose, Objective…Call it what you want the work has to get done!

Create Learning

Consulting and Coaching Teams and Managerial-Leaders plus writing this blog I harp on Goals. This could have been avoided. What to do.

Mark Miller: An interview by Bob Morris

First Friday Book Synopsis

Mark Miller is a business leader, best-selling author and communicator. He began his Chick-fil-A career working as an hourly team member in 1977. In 1978, Mark joined the corporate staff working in the warehouse and mailroom.

Need Help With Innovation? Ask an Uninformed Stranger!

Management is a Journey

Sometimes the best answers for solving a problem come from someone who knows a lot less than you about what you are facing. It’s an innovative problem solving strategy called lack of knowledge and it involves getting the input of a thoughtful but otherwise uninformed individual about the problem you face. They do not have [.].

Keep Trying New Stuff, Constantly – Lessons Buried in the Facebook S-1 Filing

First Friday Book Synopsis

So, (courtesy of Slate: Sh*t Facebook Employees Say), here are five maxims/mantras of Facebook buried in their S-1 Filing: Facebookism No. 1: “Done is better than perfect” Facebookism No. 2: “Code wins arguments” Facebookism No. 3: “Move fast and break things” Facebookism No. 4: “The riskiest thing is to take no risks.” Facebookism No. 5: “This [.].

Just 14 minutes to speed up your computer work

The Organized Executive's Blog

If you spend most of your day at a computer, just a small bit of customization can add up to hours of time savings. Peggy Duncan , a productivity expert and member of The Organized Executive ’s advisory board, has created a great short video with more than a dozen Windows 7 tips.

My next invention: an online school for management 3.0

The Atman Group

The Atman Management 3.0 Academy. Learn Management 3.0 Science, technology, and culture are constantly evolving. Keeping up is hard. You will learn to.

Communicating credibility? What hogwash!

Bernd Geropp

Tweet. Tweet photo: Ciao Bella Goff Photography/ Source: www.bigstock.com. ” What hogwash. You are not compelled to communicate credibility.

Check out the February pages on Management and Consulting Book Club

Chartered Management Institute

The February pages are hot off the press. This month we feature American marketing guru Martin Lindstrom as Author of the Month. Related Content: What do a former arctic trawlerman, a former human resource manager in the gas industry, CMI member Emma Grant, and a book about Twitter have in common? books

Top 10 Ways to Tick Off CEOs

Leadership Freak

** If you aren’t concerned about ticking off the CEO, you should be. It’s easy to irritate high level leaders who operate in high pressure environments, especially if you aren’t part of the inner circle. Senior leaders expect mid-levels to prove their value and earn their place; they did. They can smell a sense of [.].

How thinking like a child can help any leader achieve more goals

Lead Change Blog

Posted in Leadership Development [link] Becky Robinson, director of social marketing for The Kevin Eikenberry Group and the owner and chief influence officer of 12 Minute Media, authored today’s SmartBlog for Leadership, How thinking like a child can help any leader achieve more goals. Leadership Development smartblog for leadership

Top 10 Ways to Tick Off CEOs

Leadership Freak

** If you aren’t concerned about ticking off the CEO, you should be. It’s easy to irritate high level leaders who operate in high pressure environments, especially if you aren’t part of the inner circle. Senior leaders expect mid-levels to prove their value and earn their place; they did. They can smell a sense of [.].

Deep Comedy

Execupundit

In the years since its release the film has been taken up by Jews, Catholics, Evangelicals, Hindus, Buddhists, Wiccans, and followers of the oppressed Chinese Falun Gong movement. Read the rest of Jonah Goldberg on "Groundhog Day

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Human Competence: A book review by Bob Morris

First Friday Book Synopsis

Human Competence: Engineering Worthy Performance Thomas F. Gilbert Crown Business (2007) How and why the behavior engineering model “is really an outline of a performance troubleshooting sequence” Note: The comments that follow discuss the “Tribute Edition” (2007) of a book first published in 1996, after its author’s death. Gilbert

Thank God They Didn't Address the Flip Phone Users!

Execupundit

Rob Long sums up some important findings: " Android Users are Slutty. iPhone Users are Clingy. BlackBerry Users are Drunks

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I'm Being Held Accountable to Improve the Way I Work

Building Personal Strength

In my company, we "eat our own dog food." Meaning, we actually use the products and services we create. We do this to get insights about how to make our stuff better. Plus, we benefit personally from doing so! The product is ProStar Coach , an online virtual coaching service for improving people skills and personal strengths. What happened.

On Leadership and Your Credibility Assets

Linked 2 Leadership

I recall as a young teenager my father coming home from a trip with my first car, a 1970 Mustang. I was THRILLED!! But there was a condition to me getting my car. I had to pay the note off at our local bank. Establishing Credibility My father had called our banker from Galveston, TX [.].

Is Your Brand Cohesive or Confusing?

Women on Business

Your brand is the visual representation of you and your business. It includes your logo, the design of your website, your letterhead, your business cards, the fonts and colors you use, your tagline, the name of your business… and any other pieces that go into the image of your business. Look like the Expert in Your Field.

Desperately Seeking Simplicity

Harvard Business Review

The softly drifting snowflakes that greeted me every morning at the World Economic Forum in Davos this year were an inadequate warm-up for the cold blast of reality I felt in session after session during this five day Congress on the "state of the world.". We just completed a multi-year study of the root causes of enduring success. Strategy EQ

No, you can NOT have it all

Jason Womack

Is your focus spread across things you're thinking about, projects your managing AND to-dos you're prioritizing? you get it

Consider the Small

Execupundit

Instead of One Big Solution, consider several minor ones which, when combined, can produce serious progress. Of course, this is not either-or.

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Leadership Caffeine at Information Management and New Newsletter Resource

Management Excellence

Two news items here at Management Excellence: First, as of February 1, 2012, the good folks at Information Management are kindly syndicating selected posts from my blog at their resource rich website: info-mgmt.com under my name and the Leadership Caffeine label.

Meeting Index

Execupundit

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The cargo cult of business jargon

Crossderry Blog

Flight of fancy.now boarding! My first thought when I saw this post by Glen Alleman was ” cargo cult “ . I’m wary of concepts from hard sciences that find their way into business jargon, largely because the concepts become incantations. — as if the words in and of themselves suffice.

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Sweet Deals

Execupundit

There are few, if any, areas that can surpass the brilliance of the publishing industry. [HT: HT: Instapundit.com

The End of Customer Service Heroes

Harvard Business Review

An interview with Frances Frei and Anne Morriss , authors of Uncommon Service: How to Win by Putting Customers at the Core of Your Business. Download this podcast. Customer service