Mind the Choice: Continuous Improvement or Continuous Problem Solving
Deming Institute
JULY 23, 2017
Sparky Anderson , manager of the Cincinnati Reds during most of the 1970s, spoke on occasion about the big problem he had with his Major League Baseball team. He claimed that the Reds, also known at the time as “The Big Red Machine,” had so much talent that he had a difficult time deciding who should play each day. His big problem is not to be confused with the big problems associated with things gone wrong, as when an automobile manufacturer tracks Things Gone Wrong (TGW), or when a hospita
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