“We are a citizen-centered organization.”
Lynda Humble — City Manager, Rowlett, Texas

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Focus…  What are you “centered on?”  This may be the first lesson in business success.  You have a better chance of accomplishing what you focus on, and little chance of accomplishing what you don’t focus on.

Lynda Humble of Rowlett is clear about her focus, and she is constantly pointing her people to that focus.  “We are a citizen-centered organization.”  Clear.  To the point.  And if this is truly lived out, this is the corrective needed when people go off track.  (And people will go off track!)

Cities, and companies, and organizations, can focus on many things.  And whatever gets the focus gets the attention, the resources, the innovations, the upgrades – and the loyalty and possible gratitude of the “customers.”

If you are a city government, then focusing on the citizens seems like the right call.  But many cities lose this focus.  The pull of the universe is a pull to get us all off focus.  We have to resist that pull – all the time!

So what are you centered on — what is your focus?  When you are  pulled away, how do you get back (to) your focus?  These are not unimportant issues…