Tiger Tyagarajan is CEO of Genpact, a global firm that advises clients on digital transformation. Tyagarajan helped transform a division of General Electric (GE Capital International Services) into Genpact, a company that now has more than 100,000 employees and annual revenue of $4 billion. He says there’s an important difference between simply “digitizing” your company (by, for example, automating tasks) and truly transforming it digitally, which goes beyond technology to develop the people and processes that make up a firm’s culture.
Genpact CEO Tiger Tyagarajan: AI Is Getting Good, But Still Can’t Replace Human Curiosity
If developed the right way, technology will augment–not replace–human labor.
January 27, 2023
Summary.
HBR editor in chief Adi Ignatius sat down with Tiger Tyagarajan, CEO of Genpact. As CEO of a $4 billion global firm that advises clients on digital transformation, Tiger had a lot to say about AI, the metaverse, and how companies often fail on their innovation journey. “When it comes to digital transformation, it’s not just about technology,” he said. “It’s about processes, about the data underlying those processes; it’s about people.” Tiger also had interesting things to say about his biggest passion: cricket. (He schedules his board meetings so that they won’t clash with the Indian cricket team’s matches.)